Pyro's Smoke Shop

To Whom It May Concern,Jade was the employee that assisted Mr. [redacted] at the Pyros onCandelaria. The card showed as an error and that was the reason forthe card to be slid again. Because this caused an inconveniencefor Mr. [redacted] an additional 20% was taken off his total purchase forhis time at the...

time of purchase. Today I spoke with Global Merchantwho is our credit card holder and they have assured that Mr. [redacted]'smoney will be returned in the amount of $32.17 in the next few days. Iwill attach a copy of that paper work for your viewing. I apologizefor the inconvenience this may have caused however this a credit cardissue, not the store issue.However, if Mr. [redacted] can provide me with acopy of the $20 he was charged by the bank I would be more than happyto pay him.Sincerely,Julieta

Complaint: [redacted]
I am rejecting this response because:I filed a complaint already that was closed before I was refunded by Pyros Smoke Shop. Now I'm reopening the complaint because it has been 7 days since they said I would be refunded in 3 days, and I have not been refunded the $32.17 that was agreed upon.Full refund of $32.17 Regards,
[redacted] [redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]