Q & A Enterprises

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have legitimate documentation that proves that I was a costumer of [redacted] Auto GroupI've attached a pdf which includes purchase order, odometer disclosure statement, Gap addendum and car faxif there is any additional information needed please feel free to contact me via email or cell Regards, [redacted]

May To Whom It May Concern, Unique Auto Import has sold a vehicle and at the time of sale everything was disclosed to the consumer regarding the loan processIt clearly states that within the next days for the consumer to abide by the regulations in order for the loan to proceed (see enclosed)The contract is in fact still valid but the consumer has breached the contractAlso, we do have documentation stating that all deposits and down payment on approved loans are only credited towards the purchase of a vehicle and no refunds, If you have any questions or concerns, please don't hesitate to contact us at the number listed below.Regards, Unique Auto Import

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This dealership are very dishonor In the reply that they send to you is untruth Only once they offer to refund me my down payment, I offer to leave the car, when they would not give it to me, without sign a release form that I never seen, no oil change was done by them and I do not having any paperwork reference that I would let them know when I make the payment Yes, they can have their car back with them refunded my down payment, first months payment, inspection fees I paid and the money I paid [redacted] for an oil change Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The business asked us to lie and tell the bank company I was re-enlisting, knowing that I would be ending my enlistmentThe business asked us to commit fraud, which should make the contract voidWith conjunction and research of consumer laws: 59.1-200: Prohibited practices14-Using any other deception, fraud, pretense, promise, or misrepresentation in connection with a consumer transaction meaning if a business commits fraud or asked consumer to commit fraud, this is unlawfulAlso this business ran our credit a second time without our prior knowledge, after I told the manager after running it the first time for purchase, to not run our credit after finding out they wanted us to commit fraudHe assured me that our credit would not be ran again, that their business is friends with a whole bunch of banks and that is wasn't necessary to run our credit againThis upsetting to find out a week and half after our original visit/purchase, that they ran our credit again, a second time, without our authorizationThis second credit run, took points off our credit scoreAlso the attached documents that the company submitted says verbatim "you must agree to not change the following for a minimum of (thirty) days, so that the lender we submit your installment sales contract can do all the necessary verifications Do not disconnect your phone Do not change your insurance Do not move Do not change or quit your job." Now I told this company before we signed anything that I was getting out the military and that I would be EASing in JuneThis agreement was not breached on my part because one, I did not change or quit my job within daysI am still in employed status until the end of JuneSecondly when getting out the military, I rate unemploymentTo rate that, in their terms, it’s as if you got fired, not willingly quitAll in all this company is very deceiving in their ways and practices and took every angle they could to get around us to keep the vehicle, once we told them when did not want to lieWhat they asked us to do was unlawful and I feel as being in the military I would be taken care of by this business, like I was toldBut instead, as a service member I was asked to lie, then refused a general manager contact at first, then asked to wait for more than hours just to talk to someone who was the only one who could make a decisionThen once I waited, after having to cancel my vacation, and pressured to take the car back, I was told verbatim "This situation is not my faultThe employee’s failed to communicate" So our only option is to get another car with this company or refer someone and they have to buy a carThis makes no sense, seeing as our reasoning for the complaintThe manager is saying it isn't our fault, and the mistake and fault is on their employees but still punishes us and refuses to refund our money when the business did wrongIm rejecting because we want our money back, just as it was taken, for the wrongful practices this company has and the stress, lack of customer service, and Inconvenience we went through Regards, [redacted] ***

Unique Auto Import cannot release a vehicle that is needing work as we are trying to fix the car [redacted] insisted on driving the vehicle while it was only partially repairedIt was having issues while it was drivingWe were obligated to have her sign a release form in order for her to take that vehicle that states if anything happens where in the case someone needs to take responsibility it will be at [redacted] ***'s own risk and she will take responsibilityReleasing a vehicle in that state is not safeShe would not sign it and insisted on taking the vehicle until one of our employees took care of the repairs for her and delivered the car to her doorWe have done everything we could for [redacted] ***There is a Supplemental Agreement form that [redacted] signed and agreed upon attached to this response

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response from the dealership has twisted everything to suit their caseMy son was with me as a witness to all that happened during this saleI was told that saturday before I even left my house that the car I wanted had not been sold, when in reality it had been sold several days beforeLie number oneI was also my credit would not be a problemLie number twoI was told hours into the trip on that first saturday that they had another cylinder all wheel drive vehicle since the one I was coming to look at had been sold just that morningAgain, another lieIf I had known it had been sold and the other vehicle they had in mind was a wheel drive cylinder, I would not have made the long tripThat very evening I told them I did not have the $to put down so I could not buy the vehicle, they magically found a way which turned out to be another lieI believed them when they told me repeatedly that if I wrote a $check that it would NOT be cashed and just used as collateral for the small loan company that was going to lend me that amountAs I wrote before, my check was cashed that very week and it bouncedAnother lie! When we called back after I had brought the misrepresented vehicle home, my son called, playing an interested customer, and asked if the original vehicle I wanted was still for sale since it was still on the website and he was told that the original vehicle I wanted was still thereAlso, when I called to say that I had been lied to about the vehicle I bought, I was told to come back the next saturday and they would put me in a vehicle I wantedThat was another one of many liesThey had no intention of trying to put me in another carUpon arrival they immediately took my temp tags off the vehicle I had bought the weekend beforeI did not have my tags for my trade in car and so I was stuck hours away from home with my son and year old grandsonSo, I was stuck and told that the only way to leave with the purchased vehicle was to give the manager checks for $eachBy this time we had been there all afternoon and I was relieved that we could get back home so I was grateful to be able to leave and thanked themI was being polite as I was raised to beAlthough I did sign the documents, as is apparent, I was told when I asked or times that the vehicle was an all wheel drive cylinder and so didn't think it necessary to read through every word of the contractIt was late and my grandson was getting tired and hungry and I trusted what they told meIf I am at fault for anything it is trusting what these thieves told me as the truth Although I have learned my lesson on looking at the fine print, I also know that it was wrong for them to lie to me and misrepresent the vehicle when I asked point blank about these detailsI have learned not to trust anyone even when I ask a questionThese people are unprofessional and since this incident I have read several people's reviews of the same dealership and they had problems with being lied to or being asked to lie to the bank, and that the dealership was "sleazy liars." I agree after my horrible experience Regards, [redacted] ***

Date: Tue, May 3, at 12:PMSubject: [redacted] To: " [redacted] " < [redacted] >Mr [redacted] ,Good afternoonIn response to the above complaint, Mr [redacted] came to our dealership to purchase a vehicleAt the time of sale, he advised us that he wanted to trade out of his vehicle, but we told him that there was too much negative equity to trade out of the vehicleHowever, we did advise him that we can simply get him a second auto loan which he agreed upon.So we continued to work his deal with no trade involvedEverything was agreed upon in the financing office before he signed, price payments, rate, term, no trade, etcThere was no breach in contract because we were very clear and upfront about the process; Mr [redacted] signed a contract that both parties agreed uponBest Regards,Amin K

Guess you're forced at give at least star rating when it's deserving of Went in to Purchased Land Rover Range Rover September 2nd after receiving an approval letter from Capitol OneInitially spoke with and had an appointment with DevinOnce there and multiple visits never seen a DevinGreeted by fixated smile RayExplained what I want and whom I wanted to finance withOffered to show e-mail from Capitol One but was told he had all my informationExplained also that I wasn't putting an money downAfter hours of waiting and me asking how long more, fixated smile Ray ask if I was ready to test drive and the bonus was that my payments would be under the amount I wanted toThe catch was I needed to put down a thousand.  Reminded him when I initially arrived explained I wasn't putting anything downFinally, he was able to get $from(Not knowing this payment would be sent to Capitol One as initial payment to lock me in the loan so that Capitol One would cut them a check for the asking price of the vehicle)Test driveAir didn't work in degree weatherTire light on and brake warning signRay, says 'don't worry we will get it fixed'Fast forward to signing paperworkSigning documents asked about the repairs promisedFinance guy cluelessHe calls Ray in to see what's going onFixated smile Ray says, 'don't worry we will take care of those items'Finance guy says, 'it will just an add on'Ray leaves to go get air fixed and take care of brake and tire lightFinally I drive homeNext dayAfter driving a few the morning, the air stops working, the tire light came back on, and alert about the brake padsImmediately, e-mailed RayRay replies back telling me to bring in the vehicle after workFiance' and I drive vehicle back to be told I had to bring my truck back during the weekThis could have been explained in e-mail instead of driving minutes to be told in personArrived September 12th due to work scheduleWalked in dealer at 10am and waited an hour to be greeted and helped(Several staff members walked past me and said nothing)Gave finance guy emission paperwork and Nemo took my key for repairsAround 3pm told what needed to be done would require an additional day and I needed to pay a portion of $and would have to leave my vehicleAsked for a loanerNemo states they don't do loanersFurious!!! 1st off why was the vehicle on the lot to be sold before making sure everything could be checked off as ready to sell! Now why am I part of the financial equation when these were pointed out in the beginning! Left went to the bank withdraw the $& waited on fiance' to take money backGave Nemo the cash in hand outside dealer door and was provided a receipt when askedInstead, texted him confirmation of receipt of $cash receivedAlso asked for copy of repairs completed for my records upon pick upDrive out the next evening to pick up my truckAsked Nemo for my receipt and work order of repairs completed Nemo didn't have and asked for my e-mail address to sendOne night, second night, third night no e-mailToday, October 28th, still no work orderWeek before paper tags to expire, I called to ask about hard platesTold person in charge wasn't inAfter couple days of being played with and ask what state my truck is suppose to be registed, I asked to speak with GMOffered to speak with AceExplained issue to Ace and assured I would get plates by the next dayTwo days later received a call that the DMV site was downCouple hours later, received call that my tags were readyOctober 27th received a car from Capitol One to give a review on my truck buying experience