Q Cleaners

Thank you for forwarding this complaintWe take pride in enhancing our services and part of is ensuring we have 100% customer satisfactionOne way to achieve this is to resolve customer complaint when they ariseWe have utmost respect for all our customer and we believe that they are the reason we exist a businessConcerning, Mr [redacted] complain; he stopped by one of our store on or around 10/7/with a complain that a dress he brought for cleaning was ripped on or around 8/20/ The dress had been worn and the customer had had if for almost monthsWhen he brought the dress our customer service representative explained to him our policy that we give our customers hours to inspect there clothes and bring up if it has any problemMr [redacted] insisted that he needed the cloth fixed or he will file a complaint with Revdex.com or sue because it he done to another company beforeIt was then that he was given my cell phone to call meAfter hearing his complaint, I explained to him our policyMr [redacted] was very adamant that he wanted the dress fixed or he would file a complaint with Revdex.com or sueWe concluded our phone conversation because he said he was busy and his boss was listening to the conversationHis allegations about me being sexist and racist are totally untrue; in fact it is a slanderI don't even know Mr [redacted] 's race or the owner of the dressI don't know why Mr [redacted] decided to make such claims~ ***

This letter is respond to complaint by Mrs [redacted] C [redacted] The complaint ID is [redacted] On 26th Feb, two coats were dropped off to our shop by a sister of Mrs [redacted] , Miss [redacted] The two items were overcoat and raincoatThere were blue stain on the back side of the overcoat and other stain on the front of the coatMiss Valladares requested that raincoat to be pressed onlyOn 28th Feb, Mrs [redacted] came to our shop to pick up those two itemsMrs [redacted] accused us of one of coats was not cleanThe raincoat was supposed to be "pressed only"She also accused us that the overcoat was not cleanAll stain of the overcoat was gone when she came to pick up those two itemsThe stain on overcoat couldn't be gone without clean her coatThe call was made to Miss Valladare to confirm about stain on overcoat and raincoat to be pressed onlyBy this time, Mrs [redacted] was acting very rude and hostile toward usMiss [redacted] dropped by our shop and even insisted to pay for her sisterMrs [redacted] included her complaint letter that we didn't want to return her propertyWell we have a right to have a compensation for service we provided for herAs responds to her complaints, we cleaned her overcoat and pressed raincoat and I believe that we are right to get paid for service we provided

***, I appreciate you forwarding this complain to meWhat the customer didn't indicate was the shirt had a bad stain when he brought it in and we had to work on it for a little longer to get the stain outAlso, we offered the customer maximum compensation (times the
cost of cleaning) when we realize that the shirt was missing He was billed $to clean the shirt and in our policy disclaimer we compensate up to times the cost of cleaning $ We also told him that we can increase the compensation significantly he goes with store creditHe declined both the store credit and the monetary compensation insisting that he wants $ We truly cared about him and we value him as a customerWe always take care of our customer's items and we want him to know that this loss was really unfortunateWe hope that he accepts our offerThank you *** ***

Thank you for forwarding this complaintWe take pride in enhancing our services and part of is ensuring we have 100% customer satisfactionOne way to achieve this is to resolve customer complaint when they ariseWe have utmost respect for all our customer and we believe that they are the
reason we exist a businessConcerning, Mr*** *** complain; he stopped by one of our store on or around 10/7/with a complain that a dress he brought for cleaning was ripped on or around 8/20/ The dress had been worn and the customer had had if for almost monthsWhen he brought the dress our customer service representative explained to him our policy that we give our customers hours to inspect there clothes and bring up if it has any problemMr*** insisted that he needed the cloth fixed or he will file a complaint with Revdex.com or sue because it he done to another company beforeIt was then that he was given my cell phone to call meAfter hearing his complaint, I explained to him our policyMr *** was very adamant that he wanted the dress fixed or he would file a complaint with Revdex.com or sueWe concluded our phone conversation because he said he was busy and his boss was listening to the conversationHis allegations about me being sexist and racist are totally untrue; in fact it is a slanderI don't even know Mr ***'s race or the owner of the dressI don't know why Mr*** decided to make such claims~ ***

***, I appreciate you forwarding this complain to meWhat the customer didn't indicate was the shirt had a bad stain when he brought it in and we had to work on it for a little longer to get the stain outAlso, we offered the customer maximum compensation (times the cost of cleaning)
when we realize that the shirt was missing He was billed $to clean the shirt and in our policy disclaimer we compensate up to times the cost of cleaning $ We also told him that we can increase the compensation significantly he goes with store creditHe declined both the store credit and the monetary compensation insisting that he wants $ We truly cared about him and we value him as a customerWe always take care of our customer's items and we want him to know that this loss was really unfortunateWe hope that he accepts our offerThank you *** ***

Complaint: ***
I am rejecting this response because: The response in which I am being accused of making claims is completely untrueIt is also untrue that I said "I have done it before" in regards to suingAlso the timelines are offI have however contacted K Eye on your side in regards to giving feedback about this businessAdditionally I have put this on our Facebook to over people about my experienceI am requesting that the dress be replaced in value immediately.
Regards,
*** ***

Thank you for forwarding this complaint. We take pride in enhancing our services and part of is ensuring we have 100% customer satisfaction. One way to achieve this is to resolve customer complaint when they arise. We have utmost respect for all our customer and we believe that they are the reason...

we exist a business. Concerning,  Mr. [redacted] complain; he stopped by one of our store on or around 10/7/2015 with a complain that a dress he brought for cleaning was ripped on or around 8/20/2015.  The dress had been worn and the customer had had if for almost 2 months. When he brought the dress our customer service representative explained to him our policy that we give our customers 24 hours to inspect there clothes and bring up if it has any problem. Mr. [redacted] insisted that he needed the cloth fixed or he will file a complaint with Revdex.com or sue because it he done to another company before. It was then that he was given my cell phone to call me. After hearing his complaint, I explained to him our policy. Mr [redacted] was very adamant that he wanted the dress fixed or he would file a complaint with Revdex.com or sue. We concluded our phone conversation because he said he was busy and his boss was listening to the conversation. His allegations about me being sexist and racist are totally untrue; in fact it is a slander. I don't even know Mr [redacted]'s race or the owner of the dress. I don't know why Mr. [redacted] decided to make such claims. ~ [redacted]

This letter is respond to complaint by Mrs. [redacted] C [redacted]. The complaint ID is [redacted]. On 26th Feb, two coats were dropped off to our shop by a...

sister of Mrs. [redacted], Miss [redacted]. The two items were overcoat and raincoat. There were blue stain on the back side of the overcoat and other stain on the front of the coat. Miss Valladares requested that raincoat to be pressed only. On 28th Feb, Mrs. [redacted] came to our shop to pick up those two items. Mrs. [redacted] accused us of one of coats was not clean. The raincoat was supposed to be "pressed only". She also accused us that the overcoat was not clean. All stain of the overcoat was gone when she came to pick up those two items. The stain on overcoat couldn't be gone without clean her coat. The call was made to Miss Valladare to confirm about stain on overcoat and raincoat to be pressed only. By this time, Mrs. [redacted] was acting very rude and hostile toward us. Miss [redacted] dropped by our shop and even insisted to pay for her sister. Mrs. [redacted] included her complaint letter that we didn't want to return her property. Well we have a right to have a compensation for service we provided for her. As responds to her complaints, we cleaned her overcoat and pressed raincoat and I believe that we are right to get paid for service we provided.

We will stick to our 24 hour return policy. The customer returned the dress almost two months later, it had been worn and maybe even cleaned and worn again. We are really being very fair to the customer and our business. We would like to keep Mr. [redacted] as our customer. We want him to know that we have great discounts and complimentary services that we extend to our loyal customers. We don't want the customer to paint our business in bad light unfairly and unjustly.

Complaint: [redacted]
I am rejecting this response because: the dress had not been cleaned again and came out of the bag torn. I will be sharing my experience with this business with others as well as the false accusations of possibly wearing and cleaning the dress. 
Regards,
[redacted]