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Q & D Auto & Truck Svc

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Q & D Auto & Truck Svc Reviews (6)

The driver will be called in for a disciplinary hearing with his union official present next Thursday and will be removed from the route as of next weekcorey m [redacted] director###-###-#### [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will forward the company's response to OPT Hopefully OPT can now reach someone that can resolve my situation Sincerely, [redacted]

We have not received a single complaint from the OPT regarding this routeThe phone issues have been rectifiedIn the beginning of school, we face a tremendous amount of calls and our phone lies get severely tied upWe bring in more than contractually obligated customer service representatives to
field the amount of calls and still we are behindWe do our very best to answer every call we canWe spend extra money during the beginning of school to add additional telephone lines, to add additional support staff, and still the calls exceed a volume humans can handleThe CSR's put parents on hold to contact dispatch and contact the bus driver to find out where the vehicle isThis can be a lengthy process and we always re instruct our CSR's to stay in contact with the parents and not put them on hold for an extended period of timeWe have taken this complaint into consideration and will monitor the status of this routeWe now have the parents phone numbers so if there is anything problematic on this route we will call the parent to notify

Revdex.com:
OPT has resolved the issue by assigning my child to another
routeI am not satisfied that the bus company is providing employment to a driver that made a parent feel threatened and unsafeIt took weeks for this issue to be resolved and my child missed several school daysI understand it is the bus companies decision to employ this driver, for my safety and child's safety I wish for my child to never be assigned to this driver again
Sincerely,
*** ***

The driver will be called in for a disciplinary hearing with his union official present next Thursday and will be removed from the route as of next week. corey m[redacted]director###-###-####[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will forward the company's response to OPT.  Hopefully OPT can now reach someone that can resolve my situation.
Sincerely,
[redacted]

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Address: 1507 Northwest Blvd # 321, Ozone Park, North Carolina, United States, 28658-3757

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