Initial Business Response /* (1000, 7, 2015/08/25) */
Contact Name and Title: Nikki ***, Finance Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@q3realtypartners.com
QRealty took over as Finance Managers in mid-March of We only had the records from the previous manager from
January of He was terminally ill, which is when the association started looking for a new managerMr*** and I spoke on Wedof last week, which is when he sent me information of checks from 2010-of when he paidApparently, the previous manager missed one month when Mr*** paid, which made it look like he was a month behind when we took overMr*** sent me emails with all of his records from on and even listed that the discrepancy started in Janof As far as not getting back to him, I was on vacation and I have very limited staff in my officeI have already sent him the refund and not sure why he feels it necessary to put in a complaint, but people are who they are
OFFER:
I've already sent him his refund check
Initial Consumer Rebuttal /* (3000, 10, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received a refund check or a communication that I will receive a refund check from QI will reply again when I receive the check or more information
Final Consumer Response /* (2000, 21, 2015/09/08) */
I received the reimbursement checks on Sat 8/I also received an email on 8/with an explanation of the situationMy intent in filing was not to place personal blame on anyone regarding this issue but merely to establish communicationI was not aware of any underlying personal issues of anyone involvedI just wanted a response to the problemI now have that response and am satisfied with the resultsI wist to thank you and Nikki ***for resolving the situation
Initial Business Response /* (1000, 7, 2015/08/25) */
Contact Name and Title: Nikki ***, Finance Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@q3realtypartners.com
QRealty took over as Finance Managers in mid-March of We only had the records from the previous manager from
January of He was terminally ill, which is when the association started looking for a new managerMr*** and I spoke on Wedof last week, which is when he sent me information of checks from 2010-of when he paidApparently, the previous manager missed one month when Mr*** paid, which made it look like he was a month behind when we took overMr*** sent me emails with all of his records from on and even listed that the discrepancy started in Janof As far as not getting back to him, I was on vacation and I have very limited staff in my officeI have already sent him the refund and not sure why he feels it necessary to put in a complaint, but people are who they are
OFFER:
I've already sent him his refund check
Initial Consumer Rebuttal /* (3000, 10, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received a refund check or a communication that I will receive a refund check from QI will reply again when I receive the check or more information
Final Consumer Response /* (2000, 21, 2015/09/08) */
I received the reimbursement checks on Sat 8/I also received an email on 8/with an explanation of the situationMy intent in filing was not to place personal blame on anyone regarding this issue but merely to establish communicationI was not aware of any underlying personal issues of anyone involvedI just wanted a response to the problemI now have that response and am satisfied with the resultsI wist to thank you and Nikki ***for resolving the situation