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Q's Nails

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Reviews Nail Salon Q's Nails

Q's Nails Reviews (2)

First of all, we are (Q's Nails) very professional, honest and respectful nail salon. We have been in Beltsville area more than 15 years. People that live far away still come to us because of Our reputation, we haven't had any complaints since the shop opened. Our salon is 24/7 on surveillance...

camera to protect our rights and our customer right. So we received a letter from Revdex.com saying that we had done a bad job to this lady who is [redacted] on Wednesday, June 7, 2017 and Thursday, June 29, 2017 that we could not recall but Base on what she say on June 7 She came in and receive a manicure from Someone that cut her 10 finger bleeding without She feel anything. I don't know if that makes any sense, it's nails business so we had to make Contact with a lot of Sharp tools all day every day. You know accident happened sometime of course we have cut Our customer before (which mail salon haven't cut anyone before?? Uknow.) but we always make sure we applied [redacted] on right away with an apology that's what we trying to do because we are a family business we make sure every customer leave out the door satisfy. On the second time she probably carrie back on our most busy time that's why she had to wait for a long time, we always try our best to fit customer in when it gets really busy but of course that is some impatient customer never try to wait that's why we always ask our customer if they like to sit on the chair and get the massage while waiting. The main reason we don't turn on the water right away because the water would get Cold no longer hot and we have to drain all the Coldwater Out and fill in with the hot water sometime we have to do it so many times because of the long wait. The last time [redacted] came back we had it all on camera surveillance because it was recent, she came in to get a polish change on her toes and nails and a repair, The bill came out to $33 and all the sudden she started yelling cussing and refuse to pay because do you think we overcharged her. After a long explanation that three dollar for a rail repair $10 for her toes polish change and $20 for the gel nails polish change, Then she agreed to pay. She gave us cards after cards but there is no sign of money in any of her cards so she end up pay by cash, she only gave us 30 dollar and saying that she's going to her car to get the rest of the money but never came back so technically she still owe us money, One thing we don't understand is she complaining she receiving bad service every time she come why does she keep Coming back

Review: I got serviced there for some eyelashes. I got the lashes done on Monday April 1, 2013. The lashes came off the next business day which was April 2, 2013. The young lady who did my lashes had "Hair" glue on my eyes instead of the glue for the lashes. My eyes got inflammed and swelled up because of the glue she applied to my eyes. I contacted the nail salon and explained to them what happened. The guy who answered the phone was very rude and didn't let me speak to their M.I.C (manager in charge). I politely asked if I can have a cash refund back or to just get my nails done by them another time. The guy told me no and I didn't appereciate the way he handled the situation.Desired Settlement: I would settle for either my $30 back or either my nails or feet done.

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Description: Nail Salons

Address: 11609 Beltsville Dr, Beltsville, Maryland, United States, 20705

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