Q9 Power Sports

Review: We bought a [redacted] for my 9 year old son for Christmas from Santa. It is a piece of junk. In total, he has probably used it less than 30 days due to it always being broken. The craftmanship of the product is horrible. I followed all the directions to put it together, and I have been on the phone several times to ask questions. In fact, I called a couple times before we bought the product just to make sure it was a good fit for my son. I have had to replace the chain twice. Every single day he has ever ridden it, the chain has come off. The exhaust system keeps coming loose. When we received the product in Nov., the back light was broken. The utility rack broke within the first three months. You have to take the side piece off everytime you check the oil which is poor design. The bolts are even the cheapest every made. I have had to tack weld everything. It is just an overall bad product. I can't believe a company can sell such shoddy products, especially when they are for kids. How dangerous is that? The very worst part of their product is that on April 1st, the cotter pin broke and the nuts on the ball joint came off and the arm dropped down and dug into the ground causing the vehicle to flip over and for my son to land on his back with a head injury and he was taken by ambulance to the hospital where he stayed overnight. We are still working on paying the $4,000 bill (after insurance!!). I emailed Q9 afetr this incident and was told they basically could care less that by purchasing their product we agreed to take all risk and that once they delivered the product, it was ours and non-refundable. Sure, ATV use is a risk we were willing to take, but never thought it would be a risk due to poor quality of product. We assumed it would be safe for kids since it was marketed for kids. His accident was no fault of his own, rather the vehicle basically fell apart. We have not allowed him to use it from April first until June 30th. I went over the ATV piece by piece and made sure everything was in place and safe and let him ride it on Sat.. Of course, within an hour, the chain fell off. This is the worst use of $800 that I have ever spent.Desired Settlement: I would like Q9 to not only refund me the $800 because the ATV has been pretty much useless to us and a piece of junk. I also would like $2,000 to pay half of our medical expenses due to the cotter pin breaking and the nuts falling off. Believe me, they should pay as much (if not more) attention to the safety of vehicles for children than they do for adult vehicles. I would also like them to put checks in place for this to not happen again. I know that they could make sure the bolts and cotter pins, etc. are made of a better quality of material. Thanks for your help.

Business

Response:

First I would like to say I'm glad your kid is ok. Second the part that fell out and came apart is a part that you as the customer assembled yourself and tightened. When it come to you directly from the manufacturer "which is not us" their is assembly required. Also the maintenance schedule also calls for tightening after 15 hours of riding because of thread and chain stretch. The unit has chain adjusters on the rear bottom side because chain stretch is a natural part of machines and that can cause the chain to come off if it stretches out enough and becomes loose, another factor is that the front and rear sprocket could be miss aligned, when tightening the chain it is important to make sure they are lined up straight.Our parts warranty is only valid for 6 months and only covers engine and electrical components.I understand your complaint, but it is denied. The part that failed was a cotter pin and screw that you tightened and placed yourself. You have also had your machine long enough to be out of warranty. I would recommend aligning up the chain, tighten up all the nuts and bolts like the maintenance schedule directs and having your kids go through an ATV safety training coarse.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

The answer that Q9 Powersports gave of is of no help. We followed every direction that was ever given to us from them and the machine is still a piece of junk. I am a Global Serivice Technician for Klockner Pentaplast, and I know machines of all types. I know how to put equipment together (which I did by following their directions), and I did it correctly. If anything, I would be much more attune to safety and installation than the average consumer. Perhaps this was just a lemon of an ATV and not everything they sell is horrible, but this one is. I forgot to mention in the first email that during the first week of operation and several times after that, the machine was leaking gas due to the float sticking in the carbuerator. When I called them, they said that happens all the time, just lift up the ATV and drop it and it will get unstuck. Believe, me, if this is not a fire hazrd, then I don't know what is. It leaked all in our garage. If a compamy knows that something like that happens all the time, then they should fix that problem. I know about chains and chain adjusters as I work on that kind of thing for a living, I know to make sure the front and rear sprockets are aligned, The rear sproket is already worn out. I have replaced almost every nut and bolt with ones from work. There is nothing on the ATV that is well built. We didn't even wait 15 hrs to tighten stuff. We tighten everything before our son gets on it every time he rides it. Our son does not need an ATV safety class. He is VERY safety conscious. It is hard to be safe on a vehicle that falls apart every time he rides it. Q9 Sports is selling a product that is not good -- perhaps they have no problem with most of their products, but the one they sold us has problems, and they need to address it.

Regards,

Business

Response:

We can give you contact info for the manufactoror if you would like to speak to them about the quality of their machines

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Sure, we would be glad to have the manufacture's contact information so we can talk to them, but this complaint to the Revdex.com is not about them but Q9 Powersports. Your company is selling the product and you are representing it to the public as a good product for kids when. in fact.,it is a horrible product. That makes your company liable for making false claims and not holding up to what is wrong with the product. I spent time on the phone with you even before I bought the product, and you lead me to believe that it was the bext thing ever. Then I spoke with you on the phone several times about issues with the product and you gave me advice, but none of it would work due to the faulty design and poor manufacture of the vehicle. You have no customer service department because no matter what we said, you said there was a no return policy and we accepted it as is the moment we placed the order. What kind of business are you that doesn't stand behind the product you sell?

Regards,

Business

Response:

Sorry you feel that way your complain and demands are still denied. When you order direct for

The manufactoror you assemble it, tune it and if there is any issues, you deal with them and we help to work them out. When you buy [redacted] from a dealer, there is a mechanic in between you and them that does this all for you. Being that these are an 1/8 of the price, there is no mechanic I between unless you buy from our showroom.

AWESOME EXPERIENCE!... 1ST Time buyer and it couldn't of gone any smoother. The Predator Go Kart is more than I was expecting for his price... Thank you guys!

The whole staff at Q9 Power Sports was very professional and knowledgeable, and I had a very enjoyable experience buying from them.

Review: Purchased ATV March 2, 2014. Vehicle arrived March 7, 2014. Internet purchase. If bought on internet was suppose to get free helmet. ATV damaged in shipment. This has not been taken care of. ATV will not start . This has not been taken care of . This is a new machine under warranty with a 6 month extended warranty also shipping insurance that was purchased.Desired Settlement: I think they should take the ATV back at their expense. No shipping cost to me or restocking fee.

Business

Response:

Worked directly with the customer to resolve the issue

Review: I recieved the four wheeler damaged and battery competly dead. I call and spoke to [redacted] (parts repairs). I told him the item came damaged with missing parts and the item is over two years old. He said he would take care of the problem. He asked me to take pictures of the damaged items and tell him what the missing parts were. I did that and sent the pictures. The battery was the only item that came. I have emailed him and asking what was the procedure on getting the parts to me. I keep getting a tracking # from him saying parts are on the way. But the tracking # he keeps giving me is the same tracking # from the battery that was shipped.

When item was recieved I told the freight delivery person that the item was damaged on the side corner panel. (Crate bar rubbed against side of ATV) He just told me to call them to let them know about the damage. I have saved all emails and it seems to me I'm getting a run around.Desired Settlement: Send replacement parts, or cost refunded for repairs or come pick up the item!

Business

Response:

The claim has been filed with the manufacturer and the parts have been put on backorder as soon as they're available whatever you have not received yet you will receive. This customer has received some replacement parts. We definitely want to work with this customer and make sure they are satisfied. Parts are on backorder warranty claim had been filed.

I had my moped serviced here last year and the service was great. I don't know what changed since then but the service has definitely gone downhill. I had a new starter and CDI box installed. When I went to pick it up I had trouble being waited on by a staff member. Then after paying over 500 dollars I received no help loading it into my van. On top of that they didn't even charge the battery. You would think that after spending over 500 dollars you could at least get some help loading it up and have a charged battery…guess not.
All of this being said they are still better than Engelhart's and are cheaper too.

Good work, guys! Last month I got my first bike ever and buying it from Q9 PowerSports USA was definitely the way to go. They didn't try to sell me anything I didn't need.

Review: I ordered a Dozier 125 ATV. I received product put it together and it will not crank. I've had 3 people try to fix it and still does not work. Q9 Powersports will not replace it and for me to send in back they want me to pay shipping around $200.00 and a 20% restocking fee another $160.00.

for a ATV they sent me and it will not work......was a Christmas present for my little girl and tried to get them to send me another one in time for Christmas but they would not..I had to go buy another one from a Yamaha for my little girl now I have 2 but only one will work...Q9 POWERS PORTS IS A RIP OFF [redacted] DOES NOT EVEN HAVE A PHONE TO REACH HIM HAVE SENT HIM EMAILS TO NO RESPONSE..........BEWARE DO NOT ORDER ANYTHING FROM THIS COMPANY THE SUCK.....

Business

Response:

I have gotten many new motorcycles in the past 10 years from several different dealers but Q9 PowerSports USA is better than most: better selection and better prices... I highly recommend!

Thank you so much! Great customer service, fair shipping time, excellent product.

Review: To whom it may concern,

On June 9, I purchased two 49cc quads for $875. Once they were shipped to me and when I opened them I noticed that the bar on the top of the box they were shipped in had rubbed off the paint on the back of each quad. So on June 27 I had sent an email with a picture to [email protected] showing the product I had received. Come July 2 after not receiving a return email I called into q9 power sports to discuss my concerns at this time I was told they had received my email and that replacement parts had been sent out already. So on August 13 I had still not received anything so I called back into q9 power sports and they said that they weren't sure what with [redacted] going on and would pass my info onto the customer service department. So come August 22 I had not heard from anyone so called in yet again to q9 powersports at this time I spoke with a [redacted] who gave me a number for [redacted] where I left yet another message. On August 28 I sent another email, with no return response. On September 13 I called in and spoke with [redacted] again. During my conversation with [redacted] this time I explained all of my concerns and issues with the product that I had received from q9 powesports; I let him know that the first time I pulled the start cord it came detached from the rope and broke so we went out and bought a new one, that both of the quads were very difficult to start and often took multiple pulls over the 3 that the product brochure stated was normal, as well as that 4 of the 8 plastic mud guards had already fallen off just while driving and turning the machines. At this time he had said to me that all of the engines were tested before the product was sent out so that I had probably just gotten a bad machine, though I explained to him that it was both machines and not just one or the other? After the conversation on the 13 [redacted] said either him or [redacted] would call me back, [redacted] did return my call on this day with the response that the parts had been ordered originally though everything is on back order and they are not sure when I will be getting anything? On September 16 I called [redacted] back and he told me at this time I would need to talk with [redacted]. So on the 16th I left yet another message for [redacted], then again I left a message for him on October 2nd he finally returned my call on the 2nd though I was at work. Since this I have tried calling him back on October 3rd and 4th with no response. At this time I am very disappointed with the product I have received after only using each machine for less than one hour and with the customer service I have received to this point, I would like to return both of the quads I had purchased and have my money returned to me in full. Please email me back at [redacted] or contact me by phone at ###-###-####. Thanks for your time.

[redacted]Desired Settlement: Return product for a full refund.

Business

Response:

To whom it may concern,

The purchase in question was a drop shipped order that was sent to Mr. [redacted] directly from USA Pocket Bikes, INC.

Where they take care of all of their own tech support and warranty work themselves. All sales are final upon

assembling and riding around the machines. Having said that, if the customer calls the company it came from of

support, he will be able to get what he is after. [redacted] is our service tech and has told me he has provided

Mr. [redacted] with the correct phone number for support. Here is the number for him to receive help at ###-###-####. This is

the number for the company it came from that will honor the warranty.

When someone purchases a powersports machine it comes straight from the factory and may need adjustments and to be looked over,

that is why the price is so cheap, because their is no mechanic in between the sale like at a dealership to look over machine and correct any problems.

All sales are final, but we will help with support and parts through the manufacturer: ###-###-####

Business

Response:

This customer received the machines "with damage" but did not report the shipping damage for almost 3 weeks after the fact. We still honored the claim and files the parts request with the manufacturer. The manufacturer takes care of there own machine and their own technical support. Our house mechanic has provided this customer with the direct toll free number, when speaking to him over the phones. All sales are advertised as final, but if you would like tech support or need to order parts, no problem we can help.

Consumer

Response:

My son is going to be very happy:). I was already happy with the price of the bike...

I have purchased from Q9 in the past and would like to let you know what I went through so that you can avoid the same fate... a broken atv that my child cannot use. Where do I begin? First of all, we recieved the atv, if it is broken tell the shipping company to take it back! We recieved a broken atv which was not even the one we ordered. They tried to blame it on the shipping company but the atv was smashed under the seat which could not have been done during shipping. Then, it was faded. It did not come with the safety remote which was our main reason for purchasing the one we did. They obviously do not care about childrens safety. I contacted them on numerous occasions only to be told that I would have to pay shipping both ways to send it back even though it was not what we ordered and they wanted to charge a 20% restocking fee for something they dont even keep in stock. It was supposed to be a 110cc and we recieved a 90cc, which was not noticed during delivery. Then after repeated calling, emailing I threatened to go to Revdex.com and he told me in these exact words "GOOD LUCK THEN". Oh and not to mention the foot brake broke on the first day and we never got a response regarding that either. Good luck to you if you choose this company to purchase from. Also, if you ever wonder why a company doesnt offer a place for reviews I now know why. I have all the emails from J[redacted] if you would like proof!