Qapital, Inc.

We are sorry to hear about the connection issues you've had in the past with your bank and Qapital, ***I've looked into your case, and determined that you reached out to our are in Customer Success team last night and this situation is being remedied todayThank you.

The overdraft in question was not caused by QapitalSufficient documentation was not provided by users bank stating that Qapital was the cause of the overdraftWhat *** did provide is a screenshot showing a positive balance after a Qapital transaction.Qapital has offered *** a one-time
reimbursement of the overdraft as a courtesy but as already mentioned, we require official documentation from her bank linking a Qapital transaction to that fee, which has not been provided.Our offer still stands if *** can meet the above request. Thank you Tell us why here

We are in communication with the customer to address her concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was not able to cancel the transferIt already postedAnd I was not notifiedI’m done arguingI want you to refund my money! I PAID BILLS ON THE ***YOU TOOK MONEY OUT ON THE *** MY BANK ACCOUNT WAS OVERDRAFTED BECAUSE OF YOUR CHARGE! You can’t read dates, you can’t read the word processingI AM DONE! Revdex.com END THIS NOWIM DONE WITH THEM
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was not able to cancel the transferIt already postedAnd I was not notifiedI’m done arguingI want you to refund my money! I PAID BILLS ON THE ***YOU TOOK MONEY OUT ON THE *** MY BANK ACCOUNT WAS OVERDRAFTED BECAUSE OF YOUR CHARGE! You can’t read dates, you can’t read the word processingI AM DONE! Revdex.com END THIS NOWIM DONE WITH THEM
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Each time I try to contact them they tell me my issue is closed They refuse to look at the dates on the evidence I have provided for them I budget my account very carefully On 9/* I made my car registration payment of $online On 9/* I also went to the *** *** knowing I had just made the payment and that I had about $in my accountI spent $just enough to keep my account in the positive until I had time to go to the ATMIt shows on the statement on 9/* that I had Just enough for both of the payments I had authorizedThe photo also shows the payment processing since 9/* Then on 9/* it shows Qaptial's charge AND and overdraftThey refuse to take accountability for the charge I did not authorize. They are responsible and should be held so accountable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Our position has not changed.? The screenshot provided by *** shows a positive balance after the Qapital transactionAgain, we are more than happy to provide a reimbursement for the overdraft fee if we are provided documentation from her bank stating this charge was caused by Qapital

Our Customer Success team has reached out to this customer to address this issue, and is awaiting a response from the customer

Our position has not changed. The screenshot provided by [redacted] shows a positive balance after the Qapital transaction. Again, we are more than happy to provide a reimbursement for the overdraft fee if we are provided documentation from her bank stating this charge was caused by Qapital.

We are in communication with the customer to address her concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Each time I try to contact them they tell me my issue is closed.  They refuse to look at the dates on the evidence I have provided for them.  I budget my account very carefully.  On 9/* I made my car registration payment of $212.00 online.   On 9/* I also went to the [redacted] knowing I had just made the payment and that I had about $40 in my account. I spent $38.30 just enough to keep my account in the positive until I had time to go to the ATM. It shows on the statement on 9/* that I had 253.55. Just enough for both of the payments I had authorized. The photo also shows the payment processing since 9/*.  Then on 9/* it shows Qaptial's charge AND and overdraft. They refuse to take accountability for the charge I did not authorize. They are responsible and should be held so accountable.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The overdraft in question was not caused by Qapital. Sufficient documentation was not provided by users bank stating that Qapital was the cause of the overdraft. What [redacted] did provide is a screenshot showing a positive balance after a Qapital transaction.Qapital has offered [redacted] a one-time...

reimbursement of the overdraft as a courtesy but as already mentioned, we require official documentation from her bank linking a Qapital transaction to that fee, which has not been provided.Our offer still stands if [redacted] can meet the above request. Thank you Tell us why here...

Our Customer Success team has reached out to this customer to address this issue, and is awaiting a response from the customer.