Qatar Airways North America

Review: On July 26, I received an email from [redacted] (travel agency) stating that the airlines had made a change to our reservationI called the agency several times to find out what happened to the reservationA representative from the agency told me that the departure time of two of our flights from Philadelphia to RDU had been changed to a later timeThe representative told me "we will fix the problem." The link sent to me by email from the agency remained unchanged and I received no further emails or calls from the agencyOn August 4th, my family's ten Qatar Airlines tickets were confirmed at Khartoum International AirportOn August 5th in Khartoum, Sudan my family attempted to leave Khartoum and travel to Raleigh with a connecting flight in Doha and Philadelphia[redacted] and [redacted], two members of our family, were told that their tickets were canceled and they were not permitted to travel with the rest of the familyHowever, we did not cancel any tickets on our endAfter calling Qatar Airways on August 5th I was told to call the travel agency, and I asked them why the tickets were not reissued when they knew of the cancellationThe agency said, because of the Qatar system we cannot reissue the tickets until the travel date (a Qatar representative said, "this is untrue, the tickets can be reissued at anytime")The next day I called Qatar Airways and a representative told me because the tickets were issued by the agency you must call the agency to fix itAfter calling the agency and explaining the situation I was told the tickets had been changed on June 4, (from about 7am to 5am) by US Airways (code-share to Qatar Airways)Because of this change the tickets were not the responsibility of the agency anymore and Qatar Airways must fix the issueI contacted Qatar Airways and explained that the tickets are now their responsibilityAs a result they accepted responsibility for the confusion and reissued the tickets[redacted] told me the airlines canceled the tickets for lack of tickets /seatsThis resulted in two of my family members not traveling on time because the airlines canceled their tickets
When checking in at the Qatar Airways counter in Khartoum, a representative denied us our right of chetwo bags per a passengerAfter checking on the Qatar Airways website it was clear that we were in fact allowed two checked in bags each, meaning this claim had no bases and only resulted in the return of our other eight bagsThis also happened to the two members of our family traveling on separate reservations ([redacted]), [redacted] and [redacted]Who were denied their right two check in two bags each, as wellHowever, when leaving the US at RDU we did in fact check in two bags each
On Wednesday August 6th, our flight from Khartoum departed at 9:30pm instead of the scheduled 8:15pm when it was clear that we had a connecting flight to catch in Doha at 1:05am, along with no explanation being madeWe then arrived at Doha International Airport at 12:30pm for a connecting flight to Philadelphia scheduled to leave at 1:05amWe walked to a Qatar worker who asked "which flight are you looking for" and told him Philadelphia and he said "flight closed" (flight was to leave at 1:05am)However, Qatar flight [redacted] , on which we have been booked, still had not departedTraveling with us from Khartoum was a family friend whose ticket was exactly as ours, connecting in Doha for the same flight [redacted] to PhiladelphiaWhen we arrived in Doha, she was quickly escorted to flight [redacted] and did in fact leave on this flight, while we, a party of eight, were told that the flight was closedThis shows that Qatar Airways denied us boarding against our willAs a party with reduced mobility (having five small children and two over the age of thirteen) we should have been given priority, rather than made to wait, sleeping on the airport chairs, for more than nine hours, before our needs were even addressedOur care in the form of meals, hotel accommodations, calls, transportation, and monetary compensations were not even addressedWe requested a hotel from a worker at the desk, who told us to just wait, so we waited, while the rest of those on our plane got their tickets, hotel rooms, stipend money, and phone cardsAt this time we noticed that all of those who were given hotels gave the Qatar worker their passportsSo we went back to the desk with our passports and we asked her if she would need them, she said noWe continued to wait for many hours and no one would help us, we talked many times with the workers behind the desk and their supervisor Gamal, and he would also tell us to waitAt this time we were the only ones left in the areaEveryone who came with us already left to either their flight or their hotelWe felt as though we were treated with less respect even though we had many small children and infants to attend toWe were later booked for a flight leaving for Washington DC, after spending an entire day at the airport.Desired Settlement: We demanded the following from Qatar Airways; to be fully compensated for our denied boarding in accordance with CFR 250.5, including [redacted] and [redacted] and reimbursed for the ten bags in which we were told to leave behind in Khartoum, Sudan
Business
Response:
Dear Revdex.com,Customer also filed a complaint with the US Department of Transportation.We will reply to the customer directly via the DOT claim.With Kind Regards,Odete C[redacted]Customer Relations Officer
Consumer
Response:
We did not recieve a response fromthis company About your complaint
Consumer
Response:
d: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted]

I am terribly disappointed with the fact that I had been trying to check-in for a flight that I purchased for hours. The staff AND customer support was unable to accommodate me in anyway after I spent nearly one hour on the phone. They explained that my flight was canceled after the staff forced me to miss my flight in Kuwait. They show up when they want to and provide no type of service. It is absolutely inappropriate and embarrassing that your customer service is so terrible and unwilling to accommodate international travelers. After both being forced to purchase a new flight, both ways, for my travel needs and then spend hours arguing with the staff I will never suggest or use Qatar Airways as a preferred carrier for service. It is a terrible business practice to not allow for rebooking or the check in of second flights that are nearly 24 hours in the future. THIS AIRLINE IS TERRIBLE AND JUST STEALS MONEY FROM TRAVELERS!

Review: My wife ([redacted]) travelled to India from JFK on Qatar (Confirm # Z95KCU) on 21st of December. I called several weeks in advance to confirm vegetarian meal but she didn't get vegetarian meal on the flight. Then she missed her connecting flight and Qatar wouldn't accommodate her - they told her that she will need to wait at the airport for 24 hr (no meal or hotel accommodations) she pleaded with them because she was going to miss her cousins wedding - scheduled for 23rd of Dec in India on the day of planned arrival - after much back and forth they finally issued other tickets for her to travel on and (they changed it once more ) she finally got to the destination (GOI) but then she didn't get her luggage (2 bags). The wedding was scheduled for that day so she had to buy new clothes. She filed a claim for lost luggage (Claim reference # [redacted]) and 2 days later only bag arrived, the second bag is still missing as of 12/26 9 pm EST. On top of this, Qatar also canceled her return flight. I had to call the [redacted] (agency where I purchased the ticket for Qatar) and after wasting 4-5 hrs on the phone, they contacted Qatar who told them that the ticket was canceled (inadvertently) - they reissued the ticket "as a favor" . I called Qatar but was referred to call JFK ([redacted] (lost and found) to see what is going on. I am very frustrated with all that has happened and is planning to file a case against Qatar with Revdex.com as well as take any legal action if Qatar doesn't acknowledge the mistakes and compensate us for lost luggage, all the expenses my wife incurred (buying new clothes etc) and accommodate her return travel without further insults. My phone number is ###-###-#### if you need to reach me. I am ([redacted]) passengers husband and the person who purchased the ticket.Desired Settlement: compensate for lost luggage, expenses that occurred because of lost luggage and return flight without new, avoidable, issues

Business

Response:

Dear **. [redacted],

Thank you for sharing your feedback regarding your wife's recent journey.

I would like to explain that [redacted] was booked on a Qatar Airways codeshare flight with [redacted] Airlines. This means that it was an [redacted] Airlines flight that she actually traveled onboard from New York to Manchester. Our records indicate that [redacted] Airlines reissued her ticket in Manchester.

Since this disruption occurred with another company, we cannot investigate as we have no access to their records. However, I have emailed [redacted] Airlines on your behalf. As soon as they reply to me, I will revert to you with their findings.

Kind Regards,

Customer Relations Officer

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

it is very convenient that Qatar is trying to shift the blame - I purchased Qatar ticket, not [redacted] airline. How about Qatar asking my wife to wait 24 hrs in Manchester despite knowing the fact that she was going to miss a wedding that the trip was planned for? (my wife explained to the agent that the whole reason for her going to India was to attend her cousins wedding) the agent was rude and told her that there was nothing that can be done and that she had to wait 24 hrs. They didn't provide any arrangement for food or place to stay for 24 hrs - she was expected to stay at the airport and do whatever to get the food.

Qatar had promised me vegetarian meal that was not provided

she missed the flight because her first flight arrived late (not my wife's fault)

she arrived in India late (but atleast on the same day of wedding because of [redacted] Airways accommodated her)

Her Luggage came 6 days late (first bag was 2 days and 2nd one was 6 days late)

Both bags were damaged and some items missing from the bags

She had to buy dress and other things because of delay in luggage

Qatar Canceled her return flight ("Inadvertently")

After wasting hours on the phone, Qatar issued her return ticket "as a favor to me"

Qatar should be ASHAMED! Man up and accept some responsibility.

She still hasn't arrived back and I am afraid how her return trip is going to be

Regards,

Business

Response:

I understand the customer's perception of the situation since the flights have Qatar Airways codeshare flight numbers.

However, it is [redacted] Airlines staff that dealt with the customer and their staff that reissued the ticket. We cannot begin to investigate a situation that we had no control over.

Once [redacted] Airlines responds, we will provide their feedback.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Qatar continues to point blame at another Airline and they are also reading the complaint selectively. How about Qatar staff asking my wife to wait 24 hrs for next flight and not providing any food or place to stay? Who is going to be blamed for that?

Regards,

Review: Hello,

Subject: Intimation of Status - "On Hold" for Booking Reference - [redacted]

I am reaching out to you in relation with booking reference [redacted]. This booking was put on hold, as for some reason the payment didn't went through online booking. When I called the customer care they told me that it will be on hold for 24 Hrs. But later when I tried to do the payment online after 15Hrs or so(well within their expected time of 24 Hrs). I was not able to retrieve this booking and adding to the calamity the fares got increased within this time. I tried calling the customer care again and they told me that the booking was deleted as the time had elapsed. They said that the deadline was 90 mins before and now there is no way they could retrieve the booking. I am not sure what went wrong here but sudden price change and my booking reference being deleted before the stipulated time of 24 Hrs. didn't make sense to me. The customer care person wasn't a great help either. They were not ready to agree that there was glitch in the system and I should not bear the fault. I have also made a complaint in their website and I hope that there will be some response to my complaint.Desired Settlement: I would really appreciate if Qatar Airways can restore the booking reference [redacted] with the same price that I was planing to buy the ticket. This is not my mistake and I think I should not face the consequences of a system error. Appreciate your quick response on this.

Review: My in-laws flew from India (ATQ) to US (CVG) using Qatar Airways on May 19th 2014. We requested wheel chair for both of them (knee joint problem) to assist them during the flight layover. Wheel chair service never showed up on Amritsar (India), Doha and Cincinnati airports. On top of that Qatar airways changed the flight from Chicago to Cincinnati without notice. The only mail sent to us that your itinerary has been changed. When I tried to reach out to Qatar customer rep through their 1800 number, it took almost 45 mins to get hold a rep and the answer was they don't know what happened they are sitting in corporate office only airport kiosk or airport staff can answer this. This change added 3 hours delay in the journey and panic situation for us waiting at Cincinnati airport with no clue what is going on in the world.Desired Settlement: Committed service at the time of return journey.

Business

Response:

Dear Revdex.com,We will investigate and reply to the customer outside of Revdex.com channels.Kind Regards,[redacted]Customer Relations Officer

probably this is one of the worst airline to travel with
I have lost one piece of my luggage, and tried serval time to file a complaint with airline, every time I have called I was informed that some one will call me in one hour time and they will never call me again, I kept calling and kept getting that same response. this airline follow some irregular tactics to avoid taking responsibility of lost items, it has very bad customer services

Review: I flew from Miami to JFK to Doha to Dubai (DWC) on April 30-May 1, 2014. After multiple flight delays and 20+ hours of travel, Qatar Airways lost my luggage. It took the company two hours after arrival into Dubai to deliver luggage to the conveyer belt. Then, after nearly three hours after arrival, I found they couldn't find my luggage. I was not offered compensation or any follow-up calls. I had to call the company many times with no success in tracking down my luggage. Is this normal? It isn't in the US. Where is the compensation or credit? Qatar's customer service...IT'S APPALLING!Desired Settlement: Cash compensation. It was only piece of luggage.

Business

Response:

Dear Revdex.com,We are working with [redacted] privately regarding her case.Regards,[redacted]

Review: I bought a ticket from their website on May 30th of 2013 for travel to Nairobi (Kenya) via Chicago (US) and doha (Qatar). The flight from Columbus to Chicago was delayed by [redacted] Airlines - (which was the contracted carrier from Columbus to Chicago) resulting in me missing the flight to Doha (Qatar) and ultimately had to cancel my trip which was time sensitive.

After a lot of back and forth with [redacted] Airlines, they admitted fault and gave Qatar Airways the required internal permission to process my refund. That permission was issued on July 22nd of 2013 and ever since then, they have been spinning the refund and kept saying I had to call the main office in Qatar or the claim was been handled in another country and sometimes saying they didn't have live agents in their refunds department. I followed their online guidelines for refunds and that never got me anywhere. It's been 3 months since they received the go ahead from [redacted] Airlines to bill them for their error and I still have not received my money. This has caused me great distress and any assistance in resolving this issue will be highly appreciated. Thanks.Desired Settlement: All foreign companies doing business in the United States should have refund issues processed locally.

Business

Response:

We are aware of **. [redacted]'s complaint as he has written to Qatar Airways directly. His claim is under investigation. Once we have our findings we will reply directly to **. [redacted].

With Regards,

Customer Relations Officer, USA & Canada

Business

Response:

Dear Revdex.com,

We have replied to **. [redacted] through outside email.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

1. Qatar airways, regardless of whom they subcontract out to, is ultimately responsible for getting me to my destination in a timely manner and did not!

2. Interactions with [redacted] air about a refund were just as bad and they mentioned only being paid by Qatar airways only when my journey was complete which never happened.

Review: Last night I contacted Qatar Airlines customer service. I needed a last minute flight but wasn't sure if I was required to obtain a visa before arriving. Once I discovered there was no problem for visa I preceded to book my flight. The agent informed me that the flights available both had layovers. I asked him about a flight I noticed that was available in the am for the following days but not for Sunday. He said that I had reached the cut off time of 24 hrs before a flight. When I was hesitant and asked if there were any direct flights he informed me that because of the layover length QA would provide me with accommodation for the night. Perfect. I booked my flight and packed my bags for the am. When I arrived in Qatar I followed the instructions I had been given and went directly to the transits desk. Immediately once I showed her my boarding pass I was told I didn't qualify for accommodation. He agent said because there is a flight that leave at 5 am and I didn't take it it voids my accommodation. I explained to her and several managers that there were only 2 options available for me to chose from. The 5 am flight wasn't listed as an option. Second the agent never told me this information and had he told me I would have chosen a different airline. I asked for a manager and was told to wait. 1.5 hrs later a manager arrives and I explain to him he situation. I booked a flight off the information I was given by your call center. It was incorrect. 2nd I can't book a flight that doesn't exist and that isn't available to me. The manager then places the blame on me and says I must have heard wrong. He suggest I either rent my own hotel or purchase a pass to the lounge. I was insulted. Even customers were laughing because it clearly doesn't make sense and the manager himself had a hard time defending it. If the 5 am flight isn't listed online how can penalize customers that chose alternative flights. The layovers that doesn't include accommodations should have it written. Second your sales agents should also have a clear understanding of this policy before explaining it to customers.Desired Settlement: Having to sleep the night in an airport is unacceptable. I booked a flight based on what QA agents told me. Had I known this was different I would have booked another airline. This was my first time with Qatar and after this customer service probably my last. I have never had such terrible service. Sleeping in a chair not fit for sleeping and then having a 10+ hr flight is a disaster.

Business

Response:

We are reviewing this customer's case but will respond to him from within our system.Thank you.

Review: I booked tickets on Qatar Airways selecting the flights sector by

sector as follows on the 10th of September 2013 and was consequently

issued the necessary etickets and confirmation to travel for 2

passengers on the following :

1. [redacted] 04.02.2014

2 [redacted] 05.02.2014

3. [redacted] 13.02.2014

4.[redacted] 14.02.2014

My [redacted] credit card, ending in [redacted] was charged immediately for the above and tickets issued.

I contacted Qatar on several occasions at the [redacted] office via phone, at the Malaysia office via phone, at

the Thailand office via phone and QR HQs via email several times and was informed that all my flights are in order and I would be allowed to fly on the sectors which I booked. On the 4th of February 2014 when me and my companion reached [redacted] airport, we were denied boarding on the sectors we booked. After several calls and discussions we were only allowed to fly till [redacted] from [redacted] on the first leg.

Qatar Airways kepy my money for close to 5 months with having no intention of letting me fly, with me as a customer and a passenger having made several attempts to reach out to them.Desired Settlement: 1. Allowed to fly on the original itinerary.

Business

Response:

Dear [redacted],

The customer has written to our Customer Relations Department directly, as well as the US Department of Transportation.

We will reply to the customer outside of the Revdex.com database once we have fully investigated the complaint.

Thank you,

Customer Relations Officer, USA

Business

Response:

Dear Revdex.com,

Qatar Airways is responding to [redacted]'s claim outside of the Revdex.com.

Regards,

Review: In May my wife and I booked flights on Qatar airlines. Based on the company website, we complied with all guidelines and stipulations, yet 1 day later Qatar cancelled our flights at the discounted rate we booked. After following up with Qatar airlines they claimed the fare was a mistake and then attempted to upsell me to flights costing thousands more. In speaking with the operator for Qatar, it was clear that this was not an isolated issue and that numerous consumers had called to complain after experiencing the same issue. After weeks of emails and phones calls, Qatar refused to oblige by the originally booked fair. However, I was willing to compromise by booking alterative flights at a 50% discount which they agreed to in writing, with no stipulations. Now Qatar claims they will not honor the discount they extended and they refuse to even respond to me. Because of the delays suffered and the failure of Qatar to honor their original bookings, and their subsequent discount offered as compensation, I am now forced to book alternative flights which will cost me $1000 - $2000 more than anticipated.Desired Settlement: Ideally I would like my original flights booked at the price that Qatar agreed to. Or they could book me flights at a 50% discount with no conditions as originally offered However, unless this is resolved quickly, neither of these solutions will work as the flights I need to book are departing on June 27th, and each day that passes only increases costs and the liability to me. If resolution is not attained in time, I would like Qatar to pay the incremental costs to me, above and beyond the price of the original flights I am now forced to book. Therefore, if the original flights I booked (which Qatar cancelled with no legal justification) cost $800, and I am now forced to book flights that cost $4000, Qatar should reimburse me for the difference ($3200).

Business

Response:

To The Attention of the Revdex.com,

I have been in contact with **. [redacted] and while we cannot offer a cash refund in response to his claim, we are attempting to resolve this case with other alternatives.

Sincerely,

Customer Relations Officer

Review: Dear concern,

I am writing on behalf of my grandmother, who purchased an air ticket from quatar airways in 2011, but due to some reason she couldn't travel and didn't used ticket. She used credit card to purchase ticket. Afterwards she cleared all outstanding bill and closed that card. I discussed with airline they agreed to give refund but as the card account was closed, it didn't went through. I also discussed with card issuer and they suggested to ask airline to send a check in payer’s name. I informed airline seeking a refund check but they replied they can’t send check, they can only sent the money back to the credit card which was used to purchase the ticket.

I lost hope of getting refund so I didn't wrote back to them all this years. Recently I came to know about Revdex.com, which gave me new hope and I am seeking your help to get my grandmother’s refund.Desired Settlement: Refund check

Business

Response:

Dear Revdex.com,Customer is seeking a remedy to an issue which occurred over 3 years ago. As a result certain documents are no longer available.We are still investigating but this will take longer to try and resolve due to the customer's long wait to follow-up in resolution after their credit card issuer responded by post mail.Regards,Odete C[redacted]Customer Relations Officer

Review: Hi, I'm a Qatar Qmiles member#[redacted].

I was in [redacted] for a transit on 3/28/14 and my flight was delayed for another 4hours, so I went to Qatar airways representative asking about revalidating my expired Qmiles.

I was told that I would be upgraded to Silver level and be able to access Silver lounge after reinstating my 11k+ mileage. This was the only reason I reinstated the mileage.

And so I paid $169 to revalidate my expired Qmiles and it surprised me that my membership level stays as burgundy. It states that I need qpoints to be silver, but I have no idea what qpoints are or how to earn it. Then I went back to the lounge to find the representative but he was no longer there. The other representative who was there told me to email the Qmiles customer service because it was a Friday and their office is closed on Fridays.

Then I looked for alternatives to spend the Qmiles I just revalidated. I've asked how much I could spend for the Qmiles in the duty free store and was told QR200 which equals to around $60. This is unacceptable. I paid $169 but I can't use it for anything. I can't use the silver lounge, and I would loose more than $100 for using it in the duty free.

So on that same day 3/28/14 from [redacted], I emailed the Qmiles customer service at [email protected] and they responded on 3/30/14 with qualification criteria for each membership level in Privilege Club, which I don't need.

I replied to them on 3/30/14 and said I would like to cancel this transaction due to mis-leading information received from their representative in [redacted] and they responded on 4/2/14 with "We shall be working on the service request raised by you. Please refer the Service Request number for further enquiries related to the same. Service Request Number : [redacted]".

Since I heard nothing, I asked for the status of this request on 4/9/14 but nobody has responded until today.Desired Settlement: I would like to cancel this revalidation and get a full refund for it. I was told misleading information from a Qatar employee in [redacted], and I request Qatar to be responsible of their employee's wrongdoing.

Business

Response:

Dear Revdex.com,I am working with our Privilege Club Team to refund [redacted]'s fees. We will advise by separate email once the refund is processed.Kind Regards,[redacted]

Review: Following the death of my father, I contacted Qatar Airways to change my flight to a later date in order to spend time grieving. Qatar asked for a death certificate and another document to prove my relationship with my father. I provided them with these legal documents and they proceeded to tell me that it was not acceptable. They continued to ask for more and more documentation and I continued to supply them with such. Eventually, they denied my request and gave me no explanation.Desired Settlement: I would like to be refunded the money I spend in order to change my tickets.

Business

Response:

Dear [redacted],

Thank you for sharing your concerns regarding our Call Center staff and their documentation requests for waivers of ticketing fees and ticketing penalties.

I hope you understand that we are not obligated to provide waivers of such fees. We receive countless requests daily and request documentation in order to assess the request. We do have criteria that our staff follow in order to ensure an equal opportunity environment for all customers who make these requests.

Your claim did not include a booking reference nor did it include a ticket number. If you wish to send me those details directly, I will gladly investigate to see if the correct decision was taken in your specific case. My email address is [redacted].

Please write CR Ref ###-###-#### in the subject line when writing and sending in your documents.

With Kind Regards,

Customer Relations Officer

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Qatar airways is asking form my ticket no. and will get back to me with resolution.

Regards,

Business

Response:

Passenger emailed us outside of Revdex.com site. We are investigating and will revert shortly.

Review: I flew with Qatar Airways many times. I ask very politely

before I pray. However, for the last three times, they have

refused me to pray. The plane was about half empty. I

prayed anyway. The air host came to me and said you are not

allowed to pray for security reasons. Last time, they said it

was safety because if the oxygen masks deployed there would not

be enough to go around around. I thought what about the infants

in their mom's lap. The supervisor said that even the crew and

first class passengers are not allowed to pray. She had empathy

for me and agreed with me and recommended me to file a

complaint. I still remember the first time I flew with Qatar airways, and they

allowed me to pray. I would like them to continue this practice. [redacted] Airways, [redacted],

and [redacted] Airlines all allowed me to pray. There was no security or safety issues. It only takes about

4-6 minutes. Qatar airways made me very upset and caused me extreme

mental anguish. I am very hurt.Desired Settlement: Allow people to pray. I would not like Qatar airlines to get bad publicity and lose customers.

Business

Response:

Dear Revdex.com,[redacted] filed a complaint with the US Department of Transportation as well as our Head Quarters in Doha.We will reply to him via the complaint filed with the US Department of Transportation.Thank you,Odete C[redacted]Customer Relations Officer

Review: We (5 passengers) checked-in 11 bags (extra bag fee paid at TIA) and interlined them all the way to CMB. At JFK, we showed our itinerary and all bag tags to QR agent at counter. The agent confirmed that all bags have been received. Gate agents wanted us to check-in our carry-on bags (all were under QR airline’s size requirements) that had glass-ware and other valuables. We only managed to check-in kid’s book bag (tag# QR [redacted]). When landed at CMB on June 10th @ 3:30am, we only received the kid’s bag checked-in at JFK and 2 of the 11 checked-in bags. We filed a missing bags report (File#[redacted]) and pilfered item from kid’s bag (File#[redacted]) at CMB. We found out that we didn’t have personal cloths and hygiene items in the 2 bags received & had to buy those items from local stores & street vendors to live civilized. Since June 10th, we’ve been trying to get our due clothing allowance from Qatar Airways, contacted both CMB airport and Colombo City offices without any success. We received the first missing bag on June 12th @~11am (counting 3rd day) and remainder on June 14th @~1:30pm (counting 5th day). In the last bags received, we noticed damaged & pilfered items and file a report (#[redacted]). At the request of local Qatar office, I contacted JFK Qatar baggage service (several times) but to date, I have not heard Qatar issuing due clothing allowance. Initial discussions indicated Qatar Airway's US office has requested not to give us any clothing allowance even though QR's US Office didn't say anything to me regarding that. I'm scheduled to return to Florida on July 10th. Your help in resolving this matter is greatly appreciated.

Our flights:

June 8, 2013 TPA to JFK – ** #**, JFK to DOH – ** #**: June 9, 2013 DOH to CMB –QR #[redacted]Desired Settlement: Pay clothing allowance for more than three (3) days for five (5) passengers.

Business

Response:

The customer has written to Qatar Airways and in addition, the US Department of Transportation.

We will respond to the consumer via the US Department of Transportation.

Customer Relations Officer, USA

Review: I recently booked a ticket through [redacted] with Qatar Airways. The flight schedule was originally from Chengdu, China to Dohar, Qatar to Washington DC total flight time about 29 hours. It was the best buy and most convenient because usually I have to connect in Beijing and buy a separate ticket from Chengdu to Beijing for extra. First they changed the airport from Chengdu to Chongqing which is really inconvenient to say the least. I fought with them over the phone for a refund but to no avail because they said they can't issue a refund because I booked it through [redacted] which I think is simply untrue. I found out today they have changed the flight time from 29 hours to 50 hours! Apparently I'm now supposed to stay the night in Dohar, Qatar which I have no intention of doing.The worst thing about this is that I"m poor, as I've recently finished my [redacted] service here in Xindu, China. These people are pretty much getting away with stealing my precious [redacted] readjustment allowance money which I spent two hard years of service accumulating. We only get about $5,000 at the end of our service. This $950 represents six months of my [redacted] service.

What's very troubling are the horror stories I have found from people who made the mistake of flying with Qatar:

h[redacted] Customer Information:

E-ticket #: [redacted] Trip ID [redacted]

For your boarding pass, use reference code [redacted] for online or airport check-in.

Sat, Jul 6, 2013 Chongqing, (CKG) to Washington Dulles International Airport, (IAD)

Depart: 12:50 AM

Red-eye

Chongoing, China (CKG) Qatar Airways Qatar Airways

Arrive: 03:40 AM Doha, Qatar (DOH) Flight [redacted]

(on Airbus [redacted])

1 Stop - change planes Doha, Qatar (DOH)

Connection Time: 28 hrs 30 mins

Depart: 08:10 AM Doha, Qatar (DOH) Qatar Airways Qatar Airways

Arrive: 03:20 PM Washington, DC (IAD) Flight 51

Next day

(on Boeing 777-300)

Total Travel Time: 50 hrs 30 minsDesired Settlement: I just want my money back. I do not want to change my flight arrangement. I only want a full refund which is perfectly reasonable given that this ticket was booked months in advance. It is easily within their capacity to issue a refund.

Business

Response:

Dear [redacted],

On behalf of Qatar Airways I apologize for any inconvenience this schedule change has caused you.

You are entitled to a full refund as a result of this change as the flight is no longer operating on July 7th. [redacted] representative [redacted] was authorized to refund your ticket in full on April 1st by our Reservations Contact Center.

Please contact [redacted] to follow-up with the processing of your refund. If you experience any issues with them, please contact me directly at [redacted] and I will get our Account Manager involved.

With Kind Regards,

Customer Relations Officer

Review: I purchased two (two ways) airline tickets for my 'mother in law and sister in law" Beirut- Doha- Chicago- [redacted] (Ohio).

The two ladies were checked in at Beirut international airport with 2 bags each to O'hare. Arrived in Doha for my sister in law to be told she can't continue to Chicago because her passport will expire in less than 6 months. She was left waiting 14 hours to be sent back to Beirut with all four bags leaving her mother who continued to Chicago with no bags.

Qatar airways representative in Beirut failed to tell her she can't fly with that passport and checked 4 bags in her name rather than two for each passenger.

Qatar airways representative in Doha made them feel disrespected and was bluntly rude to the family that was left hanging. On arrival back to Beirut after 24 hours from boarding the first plane again Qatar airways representative was not helpful very rude and asked her (at midnight) to go to the office in Beirut to get helped with fixing her ticket and refused to call any other Qatar Airways rep claiming his word is final and that her problems are none of his concern.

Contacting Qatar airways through the travel agency who booked the tickets revealed denial of refund or sympathy of any kind to all the inconvenience.

Reservation code: [redacted]

Airline Reservation Code [redacted]), [redacted](AA)

Bierut to [redacted] Ohio 29 OCT 2013 > 10 FEB 2014

Travelers: [redacted] (the passenger who couldn't complete the trip)

[redacted] (the passenger who arrived with no bags)Desired Settlement: I am not asking Qatar Airways to ask their employees to smile to passengers face, I do however believe they got to show respect if not sympathy for passengers especially during the very frustrating international travel interruptions and especially so when the company at least share a big part of the blame (checking the passengers to start a trip they can't finish and checking all bags in one passenger name).

I am not asking for compensation for the expenses taken because or arriving with no bags or the extra travel, I do believe Qatar airways is due for a full refund of the ticket.

Business

Response:

We are investigating and will reply directly to the cusotmer as soon as we have our findings.

Regards,

Customer Relations Officer, USA & Canada

Review: Hi,

My wife [redacted] travelled from Tampa FL to Mumbai India on 31st May thru [redacted]/Qatar airways. We checked in 6 bags at Tampa including 42 inch television and baggage was checked in from Tampa to Mumbai however Qatar representatives approached my wife at JFK and asked her to pay USD 250 extra. Please note that we did not rechecked any baggage at JFK airport.

When I spoke to Qatar airways prior to travel on the same, they informed me that originating airlines rules and policies will be followed by Qatar airlines for any baggage allowance. If [redacted] has not charged any amount as a originating airlines, Qatar airways should not have charged USD 250 for my television luggage. Kindly help to get refund back my money (USD 250) asap. Even if you call on Qatar customer support number [redacted], they have auto message that they will follow the originating airlines policies. [redacted] did not charge any money for 42 inch television while checking in at Tampa FL. moreover Television was one of the allowed luggage and not an extra baggage as my wife travelled with 2 kids, we had limit of 6 checked in baggae limit. Kindly help.

Please find ticket details for your kind reference.

PASSENGER ITINERARY RECEIPT

[redacted] DATE: 02 MAY 2013

[redacted],NAR AGENT: [redacted]

NEXT TO THE [redacted] NAME: [redacted]

IATA : [redacted]

TELEPHONE: [redacted]

ISSUING AIRLINE : QATAR AIRWAYS

TICKET NUMBER : ETKT [redacted]

BOOKING REF : AMADEUS: [redacted] AIRLINE: [redacted]

BOOKING REF : AMADEUS: [redacted] AIRLINE: QR/[redacted]

FROM /TO FLIGHT CL DATE DEP FARE BASIS NVB NVA BAG ST

TAMPA B6 60 U 31MAY 1443 [redacted] 2PC OK

NEW YORK JFK SEAT: 20F ARRIVAL TIME: 1731

TERMINAL:5

NEW YORK JFK QR 84 M 31MAY 2300 [redacted] 2PC OK

TERMINAL:[redacted] SEAT: 37K ARRIVAL TIME: 1820

TERMINAL:2

DOHA QR 200 M 01JUN 2105 [redacted]2 2PC OK

TERMINAL:2

MUMBAI SEAT: 35G ARRIVAL TIME: 0310

TERMINAL:2

AT CHECK-IN, PLEASE SHOW A PICTURE IDENTIFICATION AND THE DOCUMENT YOU GAVE

FOR REFERENCE AT RESERVATION TIME

BAGGAGE POLICY

1ST CHECKED BAG: FREE OF CHARGE [redacted] - BAGGAGE

2ND CHECKED BAG: FREE OF CHARGE [redacted] - BAGGAGEDesired Settlement: Need my money (USd 250) back as soon as possible.

Business

Response:

Dear [redacted],

You have written to our Customer Care office in Doha who is currently investigating your case.

They will reply shortly with their findings.

Sincerely,

Customer Relations Officer

Review: Really rude customer service and supervisor. Qatar rep : adil and his supervisor

5 star airline its a joke. I give you minus 10 stars if its possible.Desired Settlement: Very rude an arrogant staff. I am not sure what outcome I can desire with a very frustrating experiance with yours staff.

Business

Response:

Dear Revdex.com,The customer did not provide sufficient details to investigate his case so we have contacted him by way of separate email. To date he has not replied. We will follow-up again.Thank you,Odete C[redacted]Customer Relations Officer

Business

Response:

Dear Revdex.com,I replied to one hour ago.The customer has not provided sufficient details. Thank you,Odete C[redacted]Customer Relations Officer