Qatar Airways

I was travelling from Toronto to Kolkata India and return.. The outgoing flight was fine. Before leaving Canada I talked with the airlines few time what I have to do during return as their system provided me a 26 hrs layover in DOHA for which I had booked a hotel. They repeatedly said that as I am fully vaccinated and hold a Canadian passport, I don't have to do anything else.
In India when I asked them the same question before I left, they told that I have to register through the GOVT. Website Ethiraj. When I did, the website asked me for a hotel reservation done through discover Qatar. I call Qatar airways again.
They told me at least 6 times that my hotel reservation (done by me) is fine.
All I have to do is to send the reservation to discoverQatar—they provided me the e mail address – and I did accordingly.
However at the airport they Denied boarding in Kolkata (on 13th April) as my hotel was not booked through Discover Qatar website. They forced me to cancel the ticked and made me by a new ticket to fly on 14th of April . This cost me ~$1700. As this flight didn't have a lay over I took the same flight from Doha to Toronto. In spite of this they made ma buy the whole ticket, not the Kolkata Doha segment

Although it is airlines inefficiency and they repeatedly provided me with MISINFORMATION and forced me to buy a new ticket, they didn't accept the responsibility. Furthermore, they could have also just changed CCU-DOH ticket from 13th to 14th April, as flight from DOH to YYZ remained the same.
Although, I asked for this – you didn’t do and forced me to buy a new ticket.

So they charged me twice for the same ticket – this is an AWEFUL business practice – almost close to a scam.

MrsB [redacted] We did indeed move Ms [redacted] into our storage facility on 2/16/and then moved her back out to her new home on 7/15/ She did file a claim for damage to items The claim included the computer she references below She was told by Pam in our office that we would settle on four items including a desk, fan, chair and a lamp that we packed She was also told that because we did not pack the computer and the box was delivered back with no damage to it, that our insurance would not cover that damage It would be considered a packing error by the customer This is standard with all moving companies We do not know how the damage would have occurred We did settle on the lamp that was packed because we packed that item We settled with Ms [redacted] on the other four items and sent a check to her to cover those items.I do not recall receiving a message from Ms [redacted] asking to speak with me regarding the computer I understand Ms [redacted] position but we cannot control how customers pack their own items and that is why insurance companies do not cover thatIn the interest of good will we would be willing to split the cost of the replacement computer with Ms***Please let me know if this is satisfactory to Ms***Sincerely, Kevin Kaster

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The private reply I received from Qatar Airways is included belowThe reason Qatar Airways didn't reply on a public forum is no-doubt to avoid people ridiculing their phony replyThey suggest that the business class lounge shower is complimentary but you only have to pay for the compulsory towelThis is like WalMart giving away free TVs but you have to pay dollars for a compulsory cardboard boxI reject their contemptuous reply and again request a refund for the charges they imposed on me for using the business class lounge shower in Barcelona AirportI have traveled around the world visiting first and business class lounges in many major citiesQatar Airways are the first company to charge for using a business class lounge shower Emirates customers do not pay any charge despite using the exact same lounge facility in BarcelonaThis reply is nowhere near the standard expected from a so-called world class airline!!! [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

MrsB***We did indeed move Ms [redacted] into our storage facility on 2/16/and then moved her back out to her new home on 7/15/ She did file a claim for damage to items The claim included the computer she references below She was told by Pam in our office that we would settle on four items including a desk, fan, chair and a lamp that we packed She was also told that because we did not pack the computer and the box was delivered back with no damage to it, that our insurance would not cover that damage It would be considered a packing error by the customer This is standard with all moving companies We do not know how the damage would have occurred We did settle on the lamp that was packed because we packed that item We settled with Ms [redacted] on the other four items and sent a check to her to cover those items.I do not recall receiving a message from Ms [redacted] asking to speak with me regarding the computer I understand Ms [redacted] position but we cannot control how customers pack their own items and that is why insurance companies do not cover that.In the interest of good will we would be willing to split the cost of the replacement computer with Ms***.Please let me know if this is satisfactory to Ms***.Sincerely,Kevin Kaster

Dear Revdex.com, We will review and reply to the customer's request by private emailRegards, [redacted] Customer Relations Officer

I was flying with Qatar airways going from Tehran, Iran to Atlanta GA on August 10thI had a connection flight from Doha, QatarWhen I got to Doha I was informed that my confirmed ticket that I had purchased months in advance was placed on standby since Qatar airways overbooked this flightobviously they do this to make more money but showed no responsibility to their customers!!!!We had a wedding to go to the next day and we kept telling them that we need to be in Georgia with this flightwe were talking to customer service (transfer center) for over hours and asked to talk to their manager which she never showed up to talk to us!!!!! and finally after talking to them for over hours they put on on the planeQatar airways made this trip very stressful for us and I would not recommend anyone to fly with Qatar Airwaysin addition we were not the only customers that they had overbookedthere were many other customers from other flight that were placed on standby due to Qatar airways overbooking their flightWorse airline I have ever experienced!!!!!

Dear Revdex.com,
We will review and respond by private emailRegards,
Odete C***Customer Relations Officer

Dear Revdex.com,
We will investigate and respond to the customer by private emailRegards,
Odete C***Customer Relations Officer

I was out from *** *** *** *** ** to help my brother move from a bedroom house in Monroe, CT to a bedroom condominium in Shelton, CT It was last minute when I called Kaster Moving Company, as two other moving companies had failed to follow through & move him I spoke directly with the owner, Kevin, who also came by to access the situation the next day He was able to get a four man crew out to the house the following day The four gentlemen were phenomenal They showed up fifteen minutes prior & had awesome attitudes & personalities They made the move much less stressful with their friendly & pleasant demeanors Their work ethic was remarkable as they continued to work hard from start to finish with smiles on their faces I cannot say enough about the entire staff who I talked with &/or met From the first "Hello" to the last handshake they all went above & beyond my hopes I did tell them on several occasions that their staff & their services were second to none If you want an awesome moving experience then I highly recommend calling them Thank you once again for your help in making this move possibleSincerely,
*** *** *** *** ** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Mrs. B[redacted]
We did indeed move Ms. [redacted] into our storage facility on 2/16/15 and then moved her back out to her new home on 7/15/15.  She did file a claim for damage to items.  The claim included the computer she references below.  She was told by Pam in our office that we...

would settle on four items including a desk, fan, chair and a lamp that we packed.  She was also told that because we did not pack the computer and the box was delivered back with no damage to it, that our insurance would not cover that damage.  It would be considered a packing error by the customer.  This is standard with all moving companies.  We do not know how the damage would have occurred.  We did settle on the lamp that was packed because we packed that item.  We settled with Ms. [redacted] on the other four items and sent a check to her to cover those items.I do not recall receiving a message from Ms. [redacted] asking to speak with me regarding the computer.  I understand Ms. [redacted] position but we cannot control how customers pack their own items and that is why insurance companies do not cover that.
In the interest of good will we would be willing to split the cost of the replacement computer with Ms. [redacted].
Please let me know if this is satisfactory to Ms. [redacted].
Sincerely,
Kevin Kaster

Mrs. B[redacted]We did indeed move Ms. [redacted] into our storage facility on 2/16/15 and then moved her back out to her new home on 7/15/15.  She did file a claim for damage to items.  The claim included the computer she references below.  She was told by Pam in our office that we would...

settle on four items including a desk, fan, chair and a lamp that we packed.  She was also told that because we did not pack the computer and the box was delivered back with no damage to it, that our insurance would not cover that damage.  It would be considered a packing error by the customer.  This is standard with all moving companies.  We do not know how the damage would have occurred.  We did settle on the lamp that was packed because we packed that item.  We settled with Ms. [redacted] on the other four items and sent a check to her to cover those items.I do not recall receiving a message from Ms. [redacted] asking to speak with me regarding the computer.  I understand Ms. [redacted] position but we cannot control how customers pack their own items and that is why insurance companies do not cover that.In the interest of good will we would be willing to split the cost of the replacement computer with Ms. [redacted].Please let me know if this is satisfactory to Ms. [redacted].Sincerely,Kevin Kaster

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

The private reply I received from Qatar Airways is included below. The reason Qatar Airways didn't reply on a public forum is no-doubt to avoid people ridiculing their phony reply.
They suggest that the business class lounge shower is complimentary but you only have to pay for the compulsory towel. This is like WalMart giving away free TVs but you have to pay 1000 dollars for a compulsory cardboard box.
I reject their contemptuous reply and again request a refund for the charges they imposed on me for using the business class lounge shower in Barcelona Airport.
I have traveled around the world visiting first and business class lounges in many major cities. Qatar Airways are the first company to charge for using a business class lounge shower. 
Emirates customers do not pay any charge despite using the exact same lounge facility in Barcelona.
This reply is nowhere near the standard expected from a so-called world class airline!!!
 
[redacted]      
 
[redacted]
 
[redacted]
 
[redacted]
 
[redacted]
 
[redacted]
 
[redacted]
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Their website is archaic and difficult to maneuver. Enlists excessive and burdensome requirements on third-party flight reservations or adding family members to account with confidential document requirements. Almost every request requires completing a different form with a different rule and most inquiries not resolved (with no email notification) unless you spend hours on the phone trying to find a rare competent customer service representative.
Third world service from a third world airline.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I was flying with Qatar airways going from Tehran, Iran to Atlanta GA on August 10th. I had a connection flight from Doha, Qatar. When I got to Doha I was informed that my confirmed ticket that I had purchased 3 months in advance was placed on standby since Qatar airways overbooked this flight. obviously they do this to make more money but showed no responsibility to their customers!!!!. We had a wedding to go to the next day and we kept telling them that we need to be in Georgia with this flight. we were talking to customer service (transfer center) for over 2 hours and asked to talk to their manager which she never showed up to talk to us!!!!! and finally after talking to them for over 2 hours they put on on the plane. Qatar airways made this trip very stressful for us and I would not recommend anyone to fly with Qatar Airways. in addition we were not the only customers that they had overbooked. there were many other customers from other flight that were placed on standby due to Qatar airways overbooking their flight. Worse airline I have ever experienced!!!!!

Dear Revdex.com,
We will review and reply to the customer's request by private email.
Regards,
[redacted]Customer Relations Officer