QBE Insurance

Revdex.com
I reject the QBE claim, my roof had damage repaired in and I do have receipts to prove this, QBE sent me dollars to repair worth of damageI had to out of pocket the restThe new claim has nothing to do with the storms, We have had several severe
Hail storms since thanThe storm in March of caused severe damage to percent of our community, percent of the houses on my block alone have had their roofs replaced do to damage, our fences are laying on the ground and QBE says that's not damage? Our AC unit is damaged beyond repair and they refuse to fix that as wellThey continue to give me the run around andI need them to fix our damages
Ed ***

We have offered to send an engineer to reinspect the damages to confirm the cause of lossHowever this was denied under the Homeowners claim was specificaly excluded under the policy of Insurance

The claim number is ***

This letter will serve to acknowledge that Qbe received your above referenced in our office on April 28, Our response will be sent within business days by May 7,
Qbe is committed to providing its customers with high quality products and services
Your comments are important to us in this process
Your inquiry has been forwarded to an authourized person for a response to your request
Sincerely,
*** ***
Complaint Coordinator
Corporate Legal
Qbe

I was a customer of General Casualty Insurance for more than years, and had no complaints...In fact, I was probably considered a very good customer...I had minimal claims in my early years with the company, as I didn't live in a very good neighborhood...I moved about years ago, and stayed with General Casualty...I'm not sure when QBE bought out GC, but I recently recieved a notice from them that said they wanted to make sure that I wasn't "under-insured"...In other words, they wanted to come in, and find reasons to raise my rates...I had an appointment with there inspector, when I received the notice that said they were not going to renew my policies when they came due...Citing reasons that I didn't respond to their demands fast enough, and that they couldnt underwrite the policies in a reasonable time...I cancelled my policies, and in doing so, I got the same or better coverage, for about $per year less(Home, Multi Auto, Umbrella)...My advice, Shop somewhere else

My policy number was ***Please let me know if you need anything else. *** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Here is my Policy #.[redacted]

Dear Ms. [redacted]
 
Please
accept this response to the above referenced inquiry which was received in our
office on March 23, 2015.
 
A
review of our records indicates that on February 18, 2015, we received a new
claim for fire and water damage to the insured’s apartment.  The claim was assigned to [redacted] with
our office on February 18, 2015 and he left a voicemail for the [redacted]’s on the
18th requesting a return call. 
During a conversation with Mrs. [redacted] on February 20, 2015,
Mr. [redacted] explained the claims process and he asked Mrs. [redacted] to complete
a contents list to document any/all damage to her unscheduled personal
property.  Mrs. [redacted] advised that
her son has asthma and that they would be moving to a new apartment.
 
On
March 9, 2015, we received an invoice from All My Sons Moving and Storage of
Jacksonville Inc. in the amount of $738.09. 
Mr. [redacted] reviewed the invoice and he submitted a request to have the
mailing address updated in our claim system on March 13, 2015.  The mailing address was updated on March 13,
2015 by [redacted], who is Mr. [redacted]’s immediate supervisor.  A check in the amount of $738.09 was sent to
Mr. and Mr. [redacted] on March 13, 2015, and Mr. [redacted] left a voicemail for Mr.
[redacted] letting him know that the payment had been sent.  Mr. [redacted] spoke with a member of our
customer service team on March 16, 2015 and he was advised that the check was
sent on March 13, 2015.  [redacted] spoke with Mr. [redacted] on March 17, 2015 and he again confirmed that the
check was sent to the new address on March 13, 2015 and that the check had been
mailed out of Irvine, California.
 
The
amount of our payment is equal to the disputed amount noted in the complaint;
therefore, we believe this issue to be resolved.  If you have any further questions concerning
this matter, please contact us at [redacted].
 
Very
truly yours,
 
[redacted]
Claims Assistant Manager
Phone: [redacted]
E-mail:
[redacted]

My whole experience filling a claim has been a headache. They do not follow up with the customer to keep them in the loop. They have left me with $600 of damage to pay for. They are not a workable company. Makes me wonder why I have too pay insurance premiums too a company who is not willing to help.

Re. Your File. WI Revdex.com [redacted]Complainanl [redacted]Company: QBE Insurance This letter Is in response to the recent inquiry dated September 29, 2015 and received in our office on October 2, 20105 from the Revdex.com of Wisconsin sent on behalf of Richard[redacted] and his request to...

cancel renter's Insurance policy number, [redacted]. We offer the following.Mr [redacted] policy was initialed online with his agent e-premium. The online application includes a disclosure regarding the policy occurring annually This disclosure must be acknowledged prior tosubmitting the policy, The Renters policy is designed to automatically renew unless the insured contacts our company to cancel or sends in a cancellation request by mail.Per Mr [redacted] request his credit card information has been deleted from record. Typically this would cause the insured to receive an annual Invoice as opposed to being automatically billedhowever, Mr. [redacted] has requested to cancel the policy and has requested a refund of Premium. Mr [redacted] policy has been cancelled per his request and he has been provided with the information on how to obtain a refund and is In the process of completing that process. Once all necessarysteps have been taken we will fulfill his request.Your comments are important to us in this process.

Regarding: [redacted] Insurance Carrier: QBE Insurance Corporation NAIC Number: 3[redacted] Insured: [redacted] Policy Number: [redacted] Claim Number: [redacted] Date of Loss: 04/05/2017 On April 12, 2017, our office received the above referenced complaint submitted by the Wisconsin Revdex.com on behalf of [redacted]. Please accept this response to the concerns pertaining to claim number 470006N. A review of our records reflects that a loss was reported by [redacted] on April 6, 2017 for damage to the insured residence from a weather event. The loss was assigned to an independent adjuster to complete a scope and estimate of damages. We contacted the [redacted]’s on April 10, 2017 at 419-490-5060 with no answer and were unable to leave a message because the voice mail box had not been set up for that number. We tried again on April 11, 2017 and spoke with Mr. [redacted] and confirmed the facts of loss. The independent appraiser inspected the residence on April 13, 2017. We are awaiting the scope of damages to complete the claim. The named insured was contacted and the insured residence inspected within 5 business days of the loss being reported. We trust our response addresses the concerns raised in the inquiry to the Bureau. Please do not hesitate to contact us if additional assistance is required. Very truly yours, Susan M. Chamberlin QBE Americas, Inc. (QBEAI) E-mail: [email protected] Phone: 770-850-5154

I have sent an email to the complainant requesting for a Policy and/or Claim number to identify this claim. I made attempts to reach the complainant by telephone at both the daytime and evening numbers provided - there was either no room in the voice mailbox or no voice mailbox set up.Thank...

you.[redacted]

Southern Pilot Insurance Company insures [redacted] under policy number[redacted]. This claim was received on October 7, 2016 for an accident that occurred on October 6, 2016. The loss was reported by the Insured’s agency – Central Carolina Insurance – and assigned to...

[redacted].The claim was opened on October 10,2016.  Calls were placed to the Insured [redacted] as well as the Claimant [redacted] to initiate the investigation. By October 11, 2016, statements had been obtained from both parties and inspections on both vehicles were underway. Liability was accepted and the Claimant was placed in a rental vehicle while her vehicle was unable to be driven.By October 14, 2017, the estimate was received from the appraiser for the damages to the 2005 Lincoln Aviator owned by [redacted] and [redacted]. The damages came to $4528.09 for mainly front end repairs. The appraiser allowed some time on the estimate to diagnose the transmission issue the Claimant indicated was related to the loss. A payment in the amount of $4528.09 was issued to the Claimant on October 18, 2016.On October 19, 2016, the rental adjuster followed up with the Claimant’s preferred repair facility, Hilbish Ford, on the status of the repairs. According to the rental adjuster’s conversation, [redacted] at Hilbish Ford relayed that the Claimant indicated transmission issues were related to the loss – but that the shop technicians didn’t agree. The independent appraiser was asked to re-inspect the damages to determine the transmissions relation to the accident repairs. A re-inspect was scheduled for October 27, 2016.The supplemental damages were sent to the file by the appraiser and reviewed by our in-house material damage team by November 1, 2016. A call was placed to the Claimant [redacted] on November 1, 2016 to discuss the re-inspection of the transmission. Mr. [redacted] indicated he did not wish to move forward on the physical damage repairs to the body of the vehicle because he did not want to risk having to pay for the transmission damages himself. The rental vehicle was authorized with a last day of November 2, 2016 as a result of this conversation.A call was received from Mr. [redacted] on December 9, 2016 with questions pertaining to the estimate. He was directed to the independent appraiser and a follow-up email was sent from the adjuster to the appraiser asking them to follow-up on the request.On December 21, 2016, Mr. [redacted] called to advise that he had filed a claim with his insurance carrier and asked that we reimburse his deductible. At the time of this call, the claim check sent to him for the repairs had been cashed back on November 4, 2016. A call was placed to the adverse insurance carrier, State Farm, to advise that a payment had been issued to Mr. [redacted] for the damages. Jessie with State Farm noted their file with the same. A follow-up request was sent to the appraiser to review on December 28, 2016 after another call from Mr. [redacted] regarding the damages. At this time, a decision was made to total the vehicle based on current damages as well as potential supplements. A call was placed to Mr. [redacted] on January 9, 2017 to discuss the total loss process. He indicated he had already been contacted by State Farm and would be proceeding through them for damages. It was during this conversation that Mr. [redacted] indicated he would send a check back to us for the payment we initially made in the amount of $4528.09. Approximately 30 minutes after the conversation with Mr. [redacted] called for an update on the claim. The total loss adjuster discussed figures once again and Ms. [redacted] indicated she would return our call.On February 13, 2017, Ms. [redacted] called for an update on the claim. She indicated she had sent in a check for the claim reimbursement amount but hadn’t heard from us. The adjuster reached out to the Finance department to determine if the check had been received. Ms. [redacted] continued to call to check the status of the claim check. On February 23, 2017, the reimbursement check was posted to the claim system but the adjuster was not notified. On March 2, 2017, upon receiving a call from Ms. [redacted] looking for status, the adjuster confirmed the check had been received and posted. On the same day, the adjuster called State Farm to confirm the check status. On March 7, 2017, Ms. [redacted] called indicating State Farm was requesting a letter stating the reimbursement payment was received and the check cashed. An email was sent to State Farm and Ms. [redacted] with an attached letter indicating the same. A copy of the letter, sent to Ms. [redacted] as well as State Farm, is attached to this email.  At this time, we believe this complaint has been resolved. Our file currently pends receipt of the subrogation demand from State Farm. If there is further information we should consider, or if there are any other questions or concerns, please feel free to contact the undersigned at your convenience.Thank you! [redacted]Claims Supervisor - APDQBE North AmericaDirect: 608.834.8287Email: [email protected] us on the web atwww.qbena.com

My house got damaged by hail May 21,2014, I send my statement for QBE one for 4700 for the stucco,5,100 for the roofing, and I have damage in my garage windows and around the house and this insurance only gave me 6,600 to pay everything and still I have damage and they won't give me anymore money and closed my case so I don't have enough money to cover the damages that were made in my house, I do not recommend this insurance to anybody because my problem wasn't solved. They sent me one last check for $1,300 and the rest I had to put from my own pocket! I to put over $3,000 out of my own pocket to fix my house because this insurance couldn't pay anything!

Re: Your File #: WI [redacted]Complainant: [redacted]Company: QBE Insurance Corporation, 39217This letter will serve to acknowledge that we received your above referenced complaint in our office on October 6, 2017.QBE is committed to providing its customers with high quality products and...

services. Your comments are important to us in this process.Your inquiry has been forwarded to an authorized person for a response to your request.Sincerely,[redacted]
Senior Complaint AnalystQBE North America - Legal, Regulatory and Compliance

Good Afternoon!  The claim number is [redacted].  The QBE insured is Tom's Backhoe.  Since the insured filed the claim directly, they are not required to provide a policy number so I unfortunately do not have that information for you.  I have included copies of correspondence for...

your review.  The adjuster did not respond to any communication attempts provided.  Please let me know if there are any other pieces of information you may need and I will do my best to respond immediately.

Please see our attached response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I spoke with miss [redacted] verbally on the phone yesterday 01-18-17 around noon time explaining to her my greevance with QB&E as well she took my statement and claim number said she was passing it on to the higher powers that be, and I should hear something from someone in her office by weeks end....

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 The only response from QBE regarding my complaint was that it was received. There has been no further follow up.Sincerely [redacted]