QC Fast Moving and Storage

This moving company was awesome and on time, as well as the customer service I personally would recommend this company to anyone two thumbs up

An AWFUL experience!! While the workers themselves ([redacted]) were good, we had issue with the owner who identified himself as [redacted] Owens. We found them on[redacted] and were told that I did not need to purchase the[redacted] and they would just honor that price ($149 for 2 hours 1-hour of manpower & 1-hour of travel time). We were scheduled for 8am 12-4, by 8:40am I had to call to inquire about where they were. Before they started we again reviewed the amount discussed ($149 for 2 hours), they began working at 9am, the move was completed at 11:08am. When it came time to pay they told us the amount would be $263, due to additional fees not initially disclosed citing an $89 travel fee from THEIR location to the originating move location also stating that travel fee counts as an hour travel time, they were also told up-front that there would be a stop at a storage facility (no mention of an extra fee for that as well-$25). We got the owner ([redacted]) on the phone, when I told him what was told to me by HIS employee who was there & corroborated what HE told me initially the owner became EXTREMELY rude yelling telling us that it was NC law that they charge from the time they leave their homes (travel time) AND then the travel time in the GROUPON kicks in, also made statements like "when you go to work don't you want to get paid" I had to ask for an apology for his employees because of THEIR lateness. THEN while on speaker phone he said¬¬¬ to one of his employees..."Did you take their stuff off the truck, I told you NOT to take it off until you got the money from those Mother FS". Really??? How un-professional!! I'm sure he forgot he was on speaker phone when he said it, but that does not excuse it. [redacted] Owens or [redacted] is the absolute WORST most in-professional person I have ever dealt with, I would rather carry furniture on my aching back than use this company. I guess Mr. [redacted] should also realize, we researched the NC law and found that when it comes to movers, the clock STARTS when they get to your house, NOT when they leave their house!!!! Not to mention my fiancé helped move a couple of items so it's not like the movers moved 100% but wanted to get paid for $200%. Needless to say, they ONLY received $180 from us and this review will go wherever I can post it!!!