This customer who is also the homeowner, requested service restored after her spouse requested service to be turned off in December She states during her application process that she has also been living at the premise and public records show her there Up until the time of disconnection, this customer has had the benefit of natural gas She is also responsible for the outstanding gas bill which was collected before her service was scheduled to be turned on Piedmont Natural Gas has made three service calls to this home since 1/13/ Unfortunately, per our service technician notes, the Gas Pack at this home will not stay lit and an HVAC contractor will have to service the unit
I have reviewed the customers complaint and our records indicate the following: On 2/18/the meter was turned off and blinded The service technician recorded the reading at The account was finaled billed for days therm $ On 3/7/we discovered the meter had been misread on 2/18/by ccf's We determined this was an error in reading on 2/18/because the meter was still locked and the blind was still in place, no tampering was indicated, therefore this was human error Once we determined this to be an error in reading we issued a corrected bill for days Therms for #156.67.We apologize for the inconvenience, however no adjustment is warranted I have credited the late payment charges and noted the account to allow an additional days for payment
I have reviewed this customer complaint. Our records indicate we received a request to re-establish service at this addressIt has been determined the applicant has an outstanding bill of $It has also been determined the secondary on the account has an outstanding
bill from a previous address of $357.00, these charges are less than years old and are under the Statues of Limitations. Our records also indicate the primary and the secondary are family members, therefore both benefit from the service. Based on this information, in order to re-establish service the customer will be required to pay the outstanding bills, security deposit and a reconnection fee
Their website says "We understand" and that says it all *** and her staff provided my mom and I with great advice, caring, and support when we really needed it*** *** took the time to discuss both our short-term and long-term options, making valuable suggestions and going out of her way to match members of her staff with my mom's needs and feelingsMy mom has nothing but praise for them, saying that they do whatever needs to be done without having to be askedThis is a company that cares about people and their quality of lifeThey have my heartfelt thanks and I recommend them highly
Their website says "We understand" and that says it all *** and her staff provided my mom and I with great advice, caring, and support when we really needed it*** *** took the time to discuss both our short-term and long-term options, making valuable suggestions and going out of her way to match members of her staff with my mom's needs and feelingsMy mom has nothing but praise for them, saying that they do whatever needs to be done without having to be askedThis is a company that cares about people and their quality of lifeThey have my heartfelt thanks and I recommend them highly
I am rejecting this response because:
If I'm RESPONSIBLE why wasn't a bill sent to me but to an out of state address?exactly you did not inform nor did you send me anything.
Regards,
*** ***
Our records reflect that in order to connect gas service the consumer was quoted unauthorized gas charges estimated in the amount of $and $safety remediation fees for a total amount of $
The consumer disputed the requirement to pay these charges; as the property owner she was advised if she sent documentation of who the tenant was at the time the unauthorized gas activity we occurred we would bill the tenant. This documentation was never received; instead the property owner paid the quoted charges of $on November 13, 2015. A gas meter was installed and service connected on November 18, 2015.
We billed the unauthorized gas usage of cubic feet totaling $and safety remediation fees in the amount of $the following day; total amount $365.40. This amount less the consumer’s payment of $left an outstanding balance of $65.70.
Piedmont recently increased the safety remediation fees that are assessed when unauthorized gas usage is identified. The consumer was billed the increased fees although she was quoted the previous fees. We will honor the amount quoted to the consumer and remove the additional increased fee amount of $80.10. As a result there will be a credit amount of $ on the account due to the actual unauthorized gas charges billed of $were $less than the estimated charges of $quoted to the consumer. The credit amount will remain on the account and will be applied to the next bill for service
We relayed this information to the consumer and believe this to be a satisfactory explanation
This customer who is also the homeowner, requested service
restored after her spouse requested service to be turned off in December
2015. ...
She states during her application
process that she has also been living at the premise and public records show
her there. Up until the time of
disconnection, this customer has had the benefit of natural gas. She is also responsible for the outstanding gas bill
which was collected before her service was scheduled to be turned on.
Piedmont Natural Gas has made three service calls to this
home since 1/13/16. Unfortunately, per
our service technician notes, the Gas Pack at this home will not stay lit and
an HVAC contractor will have to service the unit.
I have reviewed the customers complaint and our records indicate the following:
On 2/18/16 the meter was turned off and blinded. The service technician recorded the reading at 1807. The account was finaled billed for 31 days 60 therm $64.44. ...
On 3/7/16 we discovered the meter had been misread on 2/18/16 by 100 ccf's. We determined this was an error in reading on 2/18/16 because the meter was still locked and the blind was still in place, no tampering was indicated, therefore this was human error. Once we determined this to be an error in reading we issued a corrected bill for 31 days 163 Therms for #156.67.We apologize for the inconvenience, however no adjustment is warranted. I have credited the late payment charges and noted the account to allow an additional 30 days for payment.
mso-bidi-font-family: Calibri;">Our
records indicate the services at [redacted] to
be turned off on 11/30/15. An order was issued and the technician turned off
and sealed meter number [redacted] and documented the final reading as [redacted]. The
final bill was issued for 32 days service with a usage of 5 therms for an
amount of $15.20. This bill also reflected a previous balance of $49.51, so the
bill dated 12/2/15 reflected a total amount due of $64.93.
On
1/26/16 we received a request for the meter at this address to be turned on,
upon arrival of our technician; he discovered the reading on the meter was
5379, which is 100 CCF’s more than the previous recorded reading. The meter was
off and sealed, with no signs of tampering, therefore it was determined the
meter had been misread on 11/30/15. The information was reported back to our
billing services and a corrected final bill was issued for 32 days, 121 therms
which totaled $119.86. We received your payment of $65.58 on 1/26/16 which
leaves a balance of $103.83
The
meter was turned off 11/30/15 as requested and the final bill was been
corrected to reflect the correct usage from 10/29/15 until 11/30/15 as set
forth In the North Carolina Service Regulations
and approved the NCUC. However, in an effort to restore our
relationship we have decided to credit this customer for the additional charges
of $103.83.
This customer who is also the homeowner, requested service restored after her spouse requested service to be turned off in December She states during her application process that she has also been living at the premise and public records show her there Up until the time of disconnection, this customer has had the benefit of natural gas She is also responsible for the outstanding gas bill which was collected before her service was scheduled to be turned on Piedmont Natural Gas has made three service calls to this home since 1/13/ Unfortunately, per our service technician notes, the Gas Pack at this home will not stay lit and an HVAC contractor will have to service the unit
I have reviewed the customers complaint and our records indicate the following: On 2/18/the meter was turned off and blinded The service technician recorded the reading at The account was finaled billed for days therm $ On 3/7/we discovered the meter had been misread on 2/18/by ccf's We determined this was an error in reading on 2/18/because the meter was still locked and the blind was still in place, no tampering was indicated, therefore this was human error Once we determined this to be an error in reading we issued a corrected bill for days Therms for #156.67.We apologize for the inconvenience, however no adjustment is warranted I have credited the late payment charges and noted the account to allow an additional days for payment
I have reviewed this customer complaint. Our records indicate we received a request to re-establish service at this addressIt has been determined the applicant has an outstanding bill of $It has also been determined the secondary on the account has an outstanding
bill from a previous address of $357.00, these charges are less than years old and are under the Statues of Limitations. Our records also indicate the primary and the secondary are family members, therefore both benefit from the service. Based on this information, in order to re-establish service the customer will be required to pay the outstanding bills, security deposit and a reconnection fee
Their website says "We understand" and that says it all *** and her staff provided my mom and I with great advice, caring, and support when we really needed it*** *** took the time to discuss both our short-term and long-term options, making valuable suggestions and going out of her way to match members of her staff with my mom's needs and feelingsMy mom has nothing but praise for them, saying that they do whatever needs to be done without having to be askedThis is a company that cares about people and their quality of lifeThey have my heartfelt thanks and I recommend them highly
Their website says "We understand" and that says it all *** and her staff provided my mom and I with great advice, caring, and support when we really needed it*** *** took the time to discuss both our short-term and long-term options, making valuable suggestions and going out of her way to match members of her staff with my mom's needs and feelingsMy mom has nothing but praise for them, saying that they do whatever needs to be done without having to be askedThis is a company that cares about people and their quality of lifeThey have my heartfelt thanks and I recommend them highly
I am rejecting this response because:
If I'm RESPONSIBLE why wasn't a bill sent to me but to an out of state address?exactly you did not inform nor did you send me anything.
Regards,
*** ***
Our records reflect that in order to connect gas service the consumer was quoted unauthorized gas charges estimated in the amount of $and $safety remediation fees for a total amount of $
The consumer disputed the requirement to pay these charges; as the property owner she was advised if she sent documentation of who the tenant was at the time the unauthorized gas activity we occurred we would bill the tenant. This documentation was never received; instead the property owner paid the quoted charges of $on November 13, 2015. A gas meter was installed and service connected on November 18, 2015.
We billed the unauthorized gas usage of cubic feet totaling $and safety remediation fees in the amount of $the following day; total amount $365.40. This amount less the consumer’s payment of $left an outstanding balance of $65.70.
Piedmont recently increased the safety remediation fees that are assessed when unauthorized gas usage is identified. The consumer was billed the increased fees although she was quoted the previous fees. We will honor the amount quoted to the consumer and remove the additional increased fee amount of $80.10. As a result there will be a credit amount of $ on the account due to the actual unauthorized gas charges billed of $were $less than the estimated charges of $quoted to the consumer. The credit amount will remain on the account and will be applied to the next bill for service
We relayed this information to the consumer and believe this to be a satisfactory explanation
This customer who is also the homeowner, requested service
restored after her spouse requested service to be turned off in December
2015. ...
She states during her application
process that she has also been living at the premise and public records show
her there. Up until the time of
disconnection, this customer has had the benefit of natural gas. She is also responsible for the outstanding gas bill
which was collected before her service was scheduled to be turned on.
Piedmont Natural Gas has made three service calls to this
home since 1/13/16. Unfortunately, per
our service technician notes, the Gas Pack at this home will not stay lit and
an HVAC contractor will have to service the unit.
I have reviewed the customers complaint and our records indicate the following:
On 2/18/16 the meter was turned off and blinded. The service technician recorded the reading at 1807. The account was finaled billed for 31 days 60 therm $64.44. ...
On 3/7/16 we discovered the meter had been misread on 2/18/16 by 100 ccf's. We determined this was an error in reading on 2/18/16 because the meter was still locked and the blind was still in place, no tampering was indicated, therefore this was human error. Once we determined this to be an error in reading we issued a corrected bill for 31 days 163 Therms for #156.67.We apologize for the inconvenience, however no adjustment is warranted. I have credited the late payment charges and noted the account to allow an additional 30 days for payment.
mso-bidi-font-family: Calibri;">Our
records indicate the services at [redacted] to
be turned off on 11/30/15. An order was issued and the technician turned off
and sealed meter number [redacted] and documented the final reading as [redacted]. The
final bill was issued for 32 days service with a usage of 5 therms for an
amount of $15.20. This bill also reflected a previous balance of $49.51, so the
bill dated 12/2/15 reflected a total amount due of $64.93.
On
1/26/16 we received a request for the meter at this address to be turned on,
upon arrival of our technician; he discovered the reading on the meter was
5379, which is 100 CCF’s more than the previous recorded reading. The meter was
off and sealed, with no signs of tampering, therefore it was determined the
meter had been misread on 11/30/15. The information was reported back to our
billing services and a corrected final bill was issued for 32 days, 121 therms
which totaled $119.86. We received your payment of $65.58 on 1/26/16 which
leaves a balance of $103.83
The
meter was turned off 11/30/15 as requested and the final bill was been
corrected to reflect the correct usage from 10/29/15 until 11/30/15 as set
forth In the North Carolina Service Regulations
and approved the NCUC. However, in an effort to restore our
relationship we have decided to credit this customer for the additional charges
of $103.83.