Mr*** purchased a reserved parking spot at our tailgate party and that pass was suppliedWhile the lot does sell out to the public, reserved spots are held for the purchaserEvent USA is open on game days until min after kickoff which for this game was until pm since the game started at
7:Mr. *** knew our hours as he had picked up his passes that dayHad Mr. *** either contacted our office or our staff at the tailgate party then we would have rectified the situation immediately, however we did not know that there was an issueWhen Mr. *** did contact us he asked for a refund which we agreed to but needed his unused parking pass backMr. *** informed us that he no longer had itWe take customer service very seriously but unfortunately there are times when we cannot predict potential issuesThis was such a case, had Mr. *** called our office then this could have been avoidedHowever, without the opportunity to correct the issue and without the unused parking pass we are not willing to refund Mr. ***'s parking pass as we are still obligated to pay for it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As mentioned we traveled from Calgary, Canada for this game, a total of milesWe drove to the designated parking lot, a large sign was posted stating "lot full"We attempted to look for assistance from a parking attendant and none was foundNot being from the area and having thousands of people in the streets prior to the Packers game our focus was on finding a parking spot and dealing with Event USA laterI did not call Event USA as I did not want to have to pay for roaming charges from my cell service provider for an international telephone call in addition to the extra money we had to pay for another parking spotI did send an email to Event USA immediately at 5:25PM local time (hours prior to game time) explaining the situationI received a response the following day asking to mail the parking pass back inAs mentioned we were literally boarding a plane when I received this email in ChicagoWe dropped our rental car off in Chicago and I disposed of the passI did not think of taking it with me as the game date had now passed.I would appreciate if Event USA were to do the right thing here and refund the parking fee
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I have mentioned several times now we attempted to look for a parking attendant for assistanceThis was very difficult not being from the area and having hundreds if not thousands of fans everywhere and cars lined up behind usAs we were unable to locate help we made our way back through the crowds to attempt to find another parking spotAs we travelled from Calgary, Canada for the game I was not able to make a phone call as I do not have a USA cell phoneHowever as mentioned before I did immediately email Event USA and received a response days laterI am not sure what more I could have done as a customerThere were no instructions on the pass and one can't assume or rely on "standard" business practice
Regards,
*** ***
The lot was marked full to the public, but you had a reserved spot. Had you called our office we would have been able to address this on the spot and clarify your confusion. Unfortunately we cannot make a refund without the purchased item being returned to us. This is a common and standard policy across many industries, and is reasonable.
Mr*** purchased a reserved parking spot at our tailgate party and that pass was suppliedWhile the lot does sell out to the public, reserved spots are held for the purchaserEvent USA is open on game days until min after kickoff which for this game was until pm since the game started at
7:Mr. *** knew our hours as he had picked up his passes that dayHad Mr. *** either contacted our office or our staff at the tailgate party then we would have rectified the situation immediately, however we did not know that there was an issueWhen Mr. *** did contact us he asked for a refund which we agreed to but needed his unused parking pass backMr. *** informed us that he no longer had itWe take customer service very seriously but unfortunately there are times when we cannot predict potential issuesThis was such a case, had Mr. *** called our office then this could have been avoidedHowever, without the opportunity to correct the issue and without the unused parking pass we are not willing to refund Mr. ***'s parking pass as we are still obligated to pay for it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As mentioned we traveled from Calgary, Canada for this game, a total of milesWe drove to the designated parking lot, a large sign was posted stating "lot full"We attempted to look for assistance from a parking attendant and none was foundNot being from the area and having thousands of people in the streets prior to the Packers game our focus was on finding a parking spot and dealing with Event USA laterI did not call Event USA as I did not want to have to pay for roaming charges from my cell service provider for an international telephone call in addition to the extra money we had to pay for another parking spotI did send an email to Event USA immediately at 5:25PM local time (hours prior to game time) explaining the situationI received a response the following day asking to mail the parking pass back inAs mentioned we were literally boarding a plane when I received this email in ChicagoWe dropped our rental car off in Chicago and I disposed of the passI did not think of taking it with me as the game date had now passed.I would appreciate if Event USA were to do the right thing here and refund the parking fee
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I have mentioned several times now we attempted to look for a parking attendant for assistanceThis was very difficult not being from the area and having hundreds if not thousands of fans everywhere and cars lined up behind usAs we were unable to locate help we made our way back through the crowds to attempt to find another parking spotAs we travelled from Calgary, Canada for the game I was not able to make a phone call as I do not have a USA cell phoneHowever as mentioned before I did immediately email Event USA and received a response days laterI am not sure what more I could have done as a customerThere were no instructions on the pass and one can't assume or rely on "standard" business practice
Regards,
*** ***
The lot was marked full to the public, but you had a reserved spot. Had you called our office we would have been able to address this on the spot and clarify your confusion. Unfortunately we cannot make a refund without the purchased item being returned to us. This is a common and standard policy across many industries, and is reasonable.