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QLT Consumer Lease Services

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QLT Consumer Lease Services Reviews (8)

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User Reviewer8412876 time 27.04.2018

We contacted Ms. [redacted] in regards to her complaint and are waiting for her to call back.


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User Reviewer7855060 time 26.04.2018

Complaint: [redacted]
I am rejecting this response because: Insufficient reimbursement for product my mother does not nor did not have.
Regards,
[redacted]


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User Reviewer7300728 time 20.04.2018

This complaint is related to AT&T.  QLT CLS is a separate company and not affiliated with AT&T any longer.  You should direct this complaint to AT&T at :AT&T Executive Office[redacted]
[redacted]
[redacted]


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User Chris N. time 14.04.2018

Very poor experience. Delivery trucked backed over the side of driveway culvert tearing up embankment and breaking concrete encasing culvert. Never sent representative to look. Called me to handle estimates and contractor which is not easy out here in after work hours. They sent commercial paving company that never works residential or small jobs. Totally disregarded their liability. In addition, when driver got truck stuck he gathered items from my personal truck and storage area to attempt to free it. Finally called wrecked and after freeing truck didn't clean up concrete blocks, boards etc he had used to attempt to free truck. Totally disrespectful. Then they send a certified letter declaring issue closed due to my non response. They are not willing to do what is necessary to fix it. If they cant cover the job they shouldn't take it on.


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User Reviewer898637

Review: sold DirecTV package by AT&T - given one rate and DirecTV not honoring rate

I ordered a DirecTV package thru AT&T (that now owns DirecTV). This was ordered on AT&T website thru chat with a representative (I copied the chat to a word document which I still have). Basically the price I was quoted - and is quoted on the chat is not being honored by DirecTV. Have talked with DirecTV and they are basically saying they can't help us, talk to AT&T. When I call or chat with AT&T, they send us back to DirecTV. (I also have the chat from DirecTV). The service was installed 10/9/15. DirecTV sent my husband an email with the price, but he doesn't check his email very often so he did not see it and the rep I was chatting with never told me to look for this. Also, the confirmation email doesn't specify that the price will increase after 12 months either, and the rep I got it from said this price was for a full 24 months - again, everything is in the chat. I even told the rep in the chat I wanted it in writing as I had been burned too many times. Neither company is willing to help us and we have no recourse even though we were clearly lied to.Desired Settlement: If AT&T is able to submit orders to DirecTV-if they accept the order they should honor the price given by the AT&T representative so I would like them to honor this and adjust my bill accordingly

Business

Response:

This complaint is related to AT&T. QLT CLS is a separate company and not affiliated with AT&T any longer. You should direct this complaint to AT&T at :AT&T Executive Office[redacted]


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User Reviewer898646

Review: My mom, Mrs. [redacted] who resides at [redacted], Palm beach Gardens, FL 33410 and who is 85 has been paying a bill of $13.64 monthly approximately since 2008. She sold her home in New York in 2007 and moved to Florida and no longer has the phones in her possession. QLT states they will stop billing her if she returns the equipment which she left in the house when she moved. We are asking QLT Leasing to forgive the charges since these old phones have been paid for many times over which I am estimating somewhere around $800.00. Please note that consumer reporters are monitoring this case and are prepared to intervene and draw attention to their unethical practice.Desired Settlement: Stop billing my mom, Mrs. [redacted].

Business

Response:

I am responding to the complaint filed by [redacted] regarding her mother, Mrs. [redacted]'s QLT Consumer Lease Services (QLT CLS) account, [redacted].

In her complaint. Ms. [redacted] has accused QLT CLS of unethical business practices and has asked that QLT GLS forgive lease charges for leased equipment her mother left behind at a former residence. We disagree with Ms. [redacted]’ assessment of our business. As a representative of our customer, she may not be aware of the abundant information provided to our customers about their accounts and services and we welcome the opportunity to provide this information to you.

As our customer, Mrs. [redacted] has always had the ability to cease leasing at any time. If she chose to do so, however, it was her responsibility to notify us of that choice and to return the leased equipment to us. This responsibility has been communicated to her regularly through lease terms and conditions enclosed with and printed on our bills. These communications have clearly specified what the leasing bill is for and have provided information to him about how to stop leasing, on how to use lease services and what to do if he no longer wanted our services.

History

Our records indicate that [redacted] began leasing a telephone from New York Telephone Company on a month-to-month basis prior to January 1, 1984. This lease was initially established pursuant to tariffs filed with, and approved by, the public utility regulatory authority in New York. Subsequently, effective on January 1, 1984, in connection with the court-ordered AT&T divestiture, the telephone lease portion of this account, after appropriate notice, was transferred to AT&T Consumer Lease Services.

AT&T operated the business until 1996, when it spun off all product related businesses with the formation of Lucent Technologies. In 2000, Lucent Technologies sold the business to North Street Consumer Phone Servies, LLC, and continued to operate the business through a service provider agreement. During these years, the business licensed the use of the AT&T name and the business continued to be known as AT&T Consumer Lease Services. At the end of 2008, North Street sold the business to QLT Consumer Lease Services, Inc, a company owned by the management team that had been managing the business operations for years.

Lease Services

As a leasing customer, Mrs. [redacted] was paying for more than the use of a telephone; she was paying for and entitled to utilize the following services

- Unconditional Replacement Poiicy Customers may obtain convenient same or similar model replacement of the leased product for any reason.

-Flexible Lease Options - Customers may trade in or exchange the leased product for a different color or for a telephone with more or fewer features. Customers who move may take the leased product with them anywhere in the continental United States

- Standard Next Business Delivery Service - receive the leased product at their home or office the next business day at no additional charge

-Superior Quality Products - Products are designed, built and reconditioned to our high quality standards. Our product line includes the latest equipment like Cordless Telephones. Speakerphones, and Caller ID.

- Replacement Accessory Advantage — Accessories are available at no additional charge. Accessories include modular conversion kits, long cords, cordless antennas and ' batteries, and answering machine tapes.

- Convenient Customer Service — QLT CLS provides a toll-free number, [redacted], for customers to call with questions about their Lease Services and Products, or customers can visit QLT CLS's Web site at [redacted].

In fact, our records indicate that Mr. [redacted] utilized these benefits when he exchanged his leased ecguIpment in December 2004. Our records also indicate that Mrs. [redacted] called in to our office to change the account name and address from Smithtown NY to Tequeste Fl in 2008. She did not notify us at that time that she had left the leased equipment behind at her previous residence.

Our customers tell us they value leasing because they value Our services and in particular our products. They tell us they appreciate the advantageous qualities that these lease phones have to offer, sturdy construction, great conversational sound quality, and reel bell ringers that are easier to hear, to name a few. Many recognize that these qualities are hard to find in the phones readily available in stores today. They also tell us they choose to lease because they value the peace of mind our services provide, Knowing that we'll take care of the phones no matter what happens, and that a replacement will be at their door step the next business day following their call.

Communications

We want our customers to know about the benefits and services they receive as lease customers so that they can make informed decisions about telephone leasing; Consequently, over the years, we have provided to our customers extensive communications regarding the business and the terms of Hie tease.

Each quarterly, stand-alone bill has stated that it was for leased equipment and has included a toll-free telephone number for customers 'with inquiries about their bill, equipment, and services. Since 1996, each bit! has clearly named the specific equipment being leased and also has included a summry of the lease terms. indicating that the bill was not related to local or long distance service, and providing information on how to dispute the bill or discontinue leasing.

1. A model change may result in a rate change

2. Daily 6PM EST, Saturday, and Holiday orders ship first business day' Some products (party line, hardwired, one-button telephones, antique style, character or novelty telephones and ancillary products) may require special arrangements for replacement, repair or relocation. Necessary arrangements can be made by calling our Lease Customer Helpline.

In addition to the clear and detailed communications on each bill, we consistently include additional valuable information along with each statement. We regularly include a newsletter highlighting various components of our lease services. Plus, once each year since 1995, we have included with the billing statement, a plain-language contract fully explaining the terms and conditions of the lease, including how to terminate the lease.

Conclusion

QLT CLS has no record of the return of the leased telephones or any previous request to cancel our services. When we rendered a bill in the normal course of business and Mrs. [redacted] paid this bill without notifying us of any problems, questions, or discrepancies, we understandably relied on her payment to indicate that she was satisfied with our-lease services, that the leased equipment was properly in service, and that she was properly billed. As such, we devoted substantial resources to standing ready

to provide her with the lease services.

We closed the account when Ms. [redacted] first contacted us about her mother’s account. We have, as ‘a gesture of goodwill, adjusted the final charges billed to Mrs. [redacted]'s account, as per her daughter’s request.

Thank you for allowing us the opportunity to provide this information.

Please contact [redacted] of my staff if you have any questions. She can be reached toll-free at 1~[redacted].

Sincerely,Vice President - QLT Consumer Lease Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I am glad this is resolved. I would like to add that my mom had no idea as to what my dad did as he used to handle all the bills and passed away without her knowing what he did about anything let alone the phone leasing.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,


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User Reviewer898644

Review: I am filing this complaint on behalf of my 83 y/o mother. While visiting my mother, I picked up her mail and noticed a bill addressed to my deceased father, [redacted] I asked my mom, "What is this bill for?" she said it's for the phone service. I told her that I was paying for her phone and TV and the payment is directly linked to my credit card. My mom said she has been paying this bill since my father died.

I immediately called [redacted] and explained to the person on the phone, my mother was charged $14.82 for 1 Traditional Rotary Phone. which she he never asked for nor received.

The person from QLT said they would not be sending any additional bills. We I asked them about refunding the payments my mother had made, I was told that, " She should have read the Summary Terms and Conditions and called us to deny the service and she would not have been charged"Desired Settlement: A refund in the amount of all payments made to QLT by my mother. And to discontinue this process of taking advantage of the elderly.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Insufficient reimbursement for product my mother does not nor did not have.

Regards,


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User Reviewer898642

Review: My 92 year old father has been getting a quarterly bill for $14.55 from this QLT Consumer Lease Service. I'm now helping him take care of his bills, and I called this company to see what this was all about. I was informed that he's been paying a lease on a rotary dial up telephone since 1984. We've not had a rotary dial up phone in this house in way over 30 years. Evidently this account was picked up by QLT from the old Southern Bell, who changed to Bell South, who changed to the AT&T umbrella. This is a scam company taking advantage of older Americans. Pass this information on to your cus[redacted]ers so that they may be warned to check out their bills.Desired Settlement: If there is any refund to be had I think it should be made to my 92 year old father. This company should be shut down and prosecuted.

Business

Response:

I am responding to the complaint filed by [redacted] regarding Mr. [redacted]'s QLT Consumer Lease Services (QLT CLS) [redacted].

In his complaint Mr. [redacted] has accused QLT 01.8 of taking advantage of his father and has requested a refund of $1,392.00. We disagree with Mr. [redacted]'s assessment of our business. As a representative of our cus[redacted]er, he may not be aware of the abundant information provided to our cus[redacted]ers about their accounts and services and we welcome the opportunity to provide this information to you.

As our cus[redacted]er, Mr. [redacted] has always had the ability to cease leasing at any time. If he chose to do so, however, it was his responsibility to notify us of that choice and to return the leased equipment to us. This responsibility has been communicated to him regularly through lease terms and conditions enclosed with and printed on our bills. These communications have clearly specified what the leasing bill is for and have provided information to him about how to stop leasing, on how to use lease services, and what to do if he no longer wanted our services.

History

Our records indicate that Mr. [redacted] began leasing a telephone from Southern Bell Telephone Company on a month-to-month basis prior to January 1, 1984. This lease was initially established pursuant to tariffs filed with, and approved by, the public utility regulatory authority in Georgia. Subsequently, effective on January 1, 1984, in connection with the court-ordered AT&T divestiture, the telephone lease portion of this account, after appropriate notice, was transferred to AT&T Consumer Lease Services.

AT&T operated the business until 1996, when it spun off all product related businesses with the formation of Lucent Technologies. In 2000, Lucent Technologies sold the business to North Street Consumer Phone Services, LLC, and continued to operate the business through a service provider agreement. During these years, the business licensed the use of the AT&T name and the business continued to be known as AT&T Consumer Lease Services. At the end of 2008, North Street sold the business to QLT Consumer Lease Services, Inc, a company owned by the management team that had been managing the business operations for years.

Lease Services

As a leasing cus[redacted]er. Mr. [redacted] was paying for more than the use of a telephone; he was paying for and entitled to utilize the following services:-

Unconditional Replacement Policy — Cus[redacted]ers may obtain convenient same orsimilar model replacement of the leased product for any reason.a

Flexible Lease Options — Cus[redacted]ers may trade in or exchange the leasedproduct for a different color or for a telephone with more or fewer features.1 Cus[redacted]ers who move may take the leased product with them anywhere in the continental United States.

Superior Quality Products — Products are designed, built and reconditioned to ourhigh-quality standards. Our product line includes the latest equipment like Cordless Telephones, Speakerphones, and Caller ID.

Replacement Accessory Advantage —Accessories are available at no additionalcharge. Accessories include modular conversion kits, long cords, cordless antennas and batteries, and answering machine tapes.

Convenient Cus[redacted]er Service — QLT CLS provides a toll-free number, [redacted], for cus[redacted]ers to call with questions about their Lease Services and Products, or cus[redacted]ers can visit QLT CLS’s Web site at www.gltcls.com.

Our cus[redacted]ers tell us they value leasing because they value our services and in particular, our products. They tell us they appreciate the advantageous qualities that these lease phones have to offer: sturdy construction, great conversational sound quality, and real bell ringers that are easier to hear, to name a few. Many recognize that these qualities are hard to find in the phones readily available in stores today. They also tell us they choose to lease because they value the peace of mind our services provide, knowing that we'll take care of the phones no matter what happens, and that a replacement will be at their doorstep the next business day following their call.

Communications

We want our cus[redacted]ers to know about the benefits and services they receive as lease cus[redacted]ers so that they can make informed decisions about telephone leasing. Consequently, over the years, we have provided to our cus[redacted]ers extensive communications regarding the business and the terms of the lease.

Each quarterly, stand-alone bill has stated that it was for leased equipment and has included a toll-free telephone number for cus[redacted]ers with inquiries about their bill, equipment, and services. Since 1996, each bill has clearly named the specific equipment being leased and also has included a summary of the lease terms, indicating that the bill was not related to local or long distance service, and providing information on how to dispute the bill or discontinue leasing.

A model change may result in a rate change.

Daily 6PM EST, Saturday, and Holiday orders ship first business day. Some products (party line, hardwired, one-button telephones, antique style, character or novelty telephones and ancillary products) may require special arrangements for replacement, repair or relocation. Necessary arrangements can be made by calling our Lease Cus[redacted]er Helpline.

In addition to the clear and detailed communications on each bill, we consistently include additional valuable information along with each statement. We regularly include a newsletter, highlighting various components of our lease services. Plus, once each year since 1995, we have included with the billing statement, a plain-language contract fully explaining the terms and conditions of the lease, including how to terminate the lease. Copies of some of these communications are attached.

Conclusion

Mr. [redacted] mentioned in his complaint that his father has not had dial telephone for over 30 years and has requested a refund of $1,392.00. We do not believe his request for a refund is reasonable. QLT CLS has no record of the return of the leased telephone or any previous request to cancel our services. When we rendered a bill in the normal course of business and Mr. [redacted] paid the bill without notifying us of any problems, questions, or discrepancies, we understandably relied on his payment to indicate that he was satisfied with our lease services, that the leased equipment was properly in service, and that he was properly billed. As such, we devoted substantial resources to standing ready to provide him with the lease services

When Mr. [redacted] called to cancel the lease services, we promptly did so, and in the interest of cus[redacted]er relations waived the final charges due on the account.

Thank you for allowing us the opportunity to provide this information. Please contact [redacted] of my staff if you have any questions. She can be reached tollfree at [redacted].Sincerely,[redacted]

Vice President

QLT Consumer Lease Services Attachments


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Category: Audio-Visual Equipment - Rent & Lease

Address: 3 Wing Dr Ste 100, Cedar Knolls, NJ, 07927

Website: http://qltcls.com

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