QMT Associates Inc

November 12, 2014Dear *** ***,
QMT Windchimes has had several email contacts with *** *** regarding the complaint the chime did not perform as was expectedWe sent a different part that *** *** claimed was the same size as the part on the chimeMrC***, our
Customer Service Manager has been in touch with *** *** this month trying to resolve this complaintPlease see his reply to the complaint in the paragraph below.QMT exchanged several emails with the customer on September & to determine the best repair optionWe mailed a replacement wind sail on September for home installationUpon receiving the Revdex.com complaint notice in November, we contacted the customer by phone to follwith his concernWe shipped additional replacement sails on November 7, and remain in conversation with the customer to ensure that his chirne rings well at his locationLuke C*** Customer Service Manager, CMT WindchirmesIt is our sincere desire to be sure our customers are satisfied with our product and our customer service department works hard to ensure thisThe conversation with *** *** ended when we sent the initial chime part and an assumption was made that the customer was satisfied since there was no further contact from them regarding this problemQMT Windchimes will remain in contact with *** *** to ensure the customer’s Satisfaction with the chimeRegards,
Theresa M
Executive Assistant

Review: I bought their product at my local retailer. I had written them and they wrote back with some general nonsense and asked for my reply. I replied and they did not answer.

so where I live I have had windchimes for many years. I heard theirs and upgraded. I hung them where they would always have the best shot at wind. in the past, over time, it proved to be the best spot.

I hung my new chimes up and have been very disappointed in their function. they make very little noise.,Desired Settlement: I would like my chimes to work when it becomes windy. it seems the hardware is to heavy to cause the musical tones when it catches the breeze. I think since they are in the business they could offer me a solution by reading my complaint. The chimes need to be changed in some manner. like maybe putting a longer "kite tail" on the chimes so it has more surface area to pick up the wind and hit the thing a m bob that strikes the tubes.

I can't believe they did not answer my reply email. this is silly and an easy fix for someone in the business. if they are flippant I could take a refund I have the receipt and the box. but I would rather have some sweet sounding chimes.

I think they are built to work great in gale force winds and survive

Business

Response:

November 12, 2014Dear [redacted],QMT Windchimes has had several email contacts with [redacted] regarding the complaint the chime did not perform as was expected. We sent a different part that [redacted] claimed was the same size as the part on the chime. Mr. C[redacted], our Customer Service Manager has been in touch with [redacted] this month trying to resolve this complaint. Please see his reply to the complaint in the paragraph below.QMT exchanged several emails with the customer on September 8 & 9 to determine the best repair option. We mailed a replacement wind sail on September 10 for home installation. Upon receiving the Revdex.com complaint notice in November, we contacted the customer by phone to follow-up with his concern. We shipped additional replacement sails on November 7, 2014 and remain in conversation with the customer to ensure that his chirne rings well at his location.Luke C[redacted] Customer Service Manager, CMT WindchirmesIt is our sincere desire to be sure our customers are satisfied with our product and our customer service department works hard to ensure this. The conversation with [redacted] ended when we sent the initial chime part and an assumption was made that the customer was satisfied since there was no further contact from them regarding this problem. QMT Windchimes will remain in contact with [redacted] to ensure the customer’s Satisfaction with the chime.Regards,Theresa MExecutive Assistant