QNB Bank Reviews (%countItem)
QNB Bank Rating
Address: 15 N 3rd St, Quakertown, Pennsylvania, United States, 18951-1376
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Address: 15 N 3rd St, Quakertown, Pennsylvania, United States, 18951-1376
Phone: |
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Add contact information for QNB Bank
I am being targeted for abuse by a group of women who have banded together at the Wescosville branch of the QNB. I am made to wait for 10 mins at a time when there is no one else in drive through just to cash a check, one turns her back on me and leaves to go to the bathroom every time I have to come in the bank to waste more of my time. I had an un authorized payment for a car come out of my checking through direct deposit that I no longer owned. I was told by customer service to go into the branch and sign papers and I would get refunded, I brought my sleeping son into the bank since I needed groceries and the payment put me in the negative. The manager Penelope and another heavy set blonde woman told me I was wrong and asked me to leave refusing to check and see if I was right. The bank sent me an apology letter for their actions and fixed the problem they were trying to charge me 35.00 to do. Now today the same manager Penelope who is upset by being proved wrong and is acting like a child purposely sabotaged my car loan refinance after my credit was run telling me I needed 2 years worth of taxes, a VA explanation letter, a social security letter, a letter from my wife all just to complicate and waste more of my time. I asked her why she needed info she already had and that it was clear she was unable to do her job since I just secured a car loan with none of that information with a bank that didn't know me when a bank ive been with for 21 years is stopping me from getting a lower rate. She hung up on me and now my credit got ran and lowered for nothing after spending my time today getting a lower rate and providing all the information needed. It is clear this woman is petty and unable to handle any kind of responsibility and is now making it her mission to waste my time, money and credit over her ego being bruised when she was proved wrong about the automatic car payment that was wrongly taken. Now because of terrible employee practices I am being targeted and having my time wasted.
July 31, 2018
Dear ***:
This is to acknowledge receipt of your letter of July 18, 2018 regarding the complaint of QNB Bank customer ***. After investigating complaints surrounding service *** received we called him on multiple occasions to address his initial complaint on July 16, 2018 regarding the need for income verification for his loan request and the customer service experiences.
The following summarizes our conversations:July 16, 2018- QNB applied standard underwriting procedures to ***'s loan application and notified the Wescosville Branch to contact *** regarding the status of the application and supporting documentation needed. The Wescosville Assistant Manager telephoned *** to notify him of the conditional approval status of the loan, pending he provide additional documentation requested by Retail Lending to support the loan request. The telephone conversation ended. *** called back shortly thereafter, questioning the reason QNB needed documentation since it was indicated on the application. The Assistant Manager stated the income needed to be verified.
The Branch Manager of QNB's Wescosville Branch, also attempted to contact *** and left a voice message, indicating proof of income is standard underwriting procedure. *** then left a message for SVP Retail Banking, expressing his dissatisfaction with the service he received at QNB compared to other lenders who extended credit to him in the past and concerns of being "singled out" and time wasted.
July 17, 2018 - The Retail Lending Officer and Compliance Officer jointly called *** to discuss his concerns of documentation requested and how he felt he was treated. The Retail Loan Officer and Compliance Officer reviewed QNB's procedures for underwriting standards when we receive loan requests. *** stated dissatisfaction with the customer service he received at the Branch, as well as transaction dispute he recently had with a Branch employee. *** ended the phone conversation, hanging up. The Compliance Officer informed the Branch Manager of ***'s complaints surrounding customer service at the Branch.
July 18, 2018-1 informed the SVP Retail Banking and the EVP Chief Retail Officer of ***'s complaint, our conversations with him and the expected further communication from the Branch Manager asking him to contact *** directly to discuss and elicit his feedback.
July 19, 2018 - The Branch Manager called *** to apologize for the customer service he received from Branch staff, informing *** he would discuss with the staff. *** seemed satisfied with this information. *** stated QNB requires more information for loans compared to other lenders. The Branch Manager reminded *** that QNB Bank is subject to regulation, and in his case, were following bank procedure. *** seemed appreciative of the Manager's call.
*** verbally authorized a credit report to be pulled during the completion of the vehicle loan application with the CSC representative on July 16th. The information requested for proof of income is in accordance with QNB's retail loan procedures, therefore the credit check will not be reversed as explained to ***. The staff at the Wescosville Branch have been counseled regarding QNB's customer service standards and QNB employees have addressed ***'s concerns.
Please let me know if you require any additional information.
Yours very truly,
David F.
President/CEO