QNTM Fit Life Reviews (%countItem)
QNTM Fit Life Rating
Address: 114 George L Davis Blvd, Nashville, Tennessee, United States, 37203-3606
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for QNTM Fit Life
Add new contacts
Refund money during the months of inaccessibility.
My account was charged the day before they were ordered to close for Covid-19 (city's order). This was March the 16th the day before closure. The gym was unavailable from that time until May 25th 2020. They stated on ***, "Members could get future credit if they continued paying their fees." I agreed thinking I was returning when they reopened. I changed my mind mid May due to Covid-19 concerns. I had no access to the gym for my March, April, and May payment. The gym was still inaccessible during that time. They haven't refunded any of my money. It's unethical and illegal to keep funds from members where the gym was unavailable. I should receive a return for past payments.
Refund for funds allocated during time of pandemic beginning March 16th or 17th.
Member emailed in March 18, 2020, asking about credit for amount billed on March 16 for dues. Response was made by membership department on March 25, as the original belief of mandated closure was thought to be short term. At such a time, options were given to either cancel, continue to pay (with a membership dues credit to all active accounts in good standing issued over the 12 months once gym was allowed to reopen) or freeze if there was a financial or medical reason. May 7, the response from Mr. was a request to cancel. That same day a response from the membership department was issued with the confirmation and the option to either continue with the request, process a freeze (without restriction due to the ongoing mandated closure) or continuation to pay membership dues with the same dues credit issued to all accounts active and in good standing once we reopened. May 10, Mr. indicated that he would like to keep his membership active and wait to see what happens. May 12, we confirmed that no action would be taken. May 15, we received another request from Mr. to cancel and he also asked again about the dues drafted during the closure. May 18, we confirmed the cancelation request with no further billing. May 18, 19, 20, Mr*** asked for information on the membership dues credit. May 20, the membership department responded with the same information provided throughout the closure with regard to the dues credit. May 20, Mr*** responded back his dissatisfaction with the response provided and his intent to report that information to the Attorney General and the Revdex.com.
Throughout the entire mandated closure we remained in contact with our members through direct email, social media and emails. We did ask members to continue to pay so that we could continue to provide services and keep our existing staff employed (staff worked on virtual content, responding to email, small maintenance items when allowable in club, retraining, etc). Members who cancelled prior to our reopening did not forego their time paid in as extensions were granted once we reopened.
The referenced reviews in google and yelp are due to individuals who are unhappy with the terms of the agreement that they signed. As it relates to the situation at hand, there were options provided to our membership as the pandemic continued to unfold.
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe their response(s) only cater to their staff. Many members dissatisfied regarding their business practices can't be wrong about the same issue. Most of the complaints hinder around their Covid-19 pandemic business practice(s). In my opinion, this business is a scam! They refuse to pay back money paid during the pandemic to keep their employees paid. I did agree to keep my membership open. That was never in question. However, once I decided to cancel, that money drafted should've been returned. It's no longer credit because I'm wasn't returning. Keeping my funds is complete theft! In my opinion, this business is corrupt and operated by thieves as many reviews indicate dissatisfaction on *** and *** regarding management! They don't even have my name spelled correctly. They have Hill all throughout their response, but it's ***. This indicates how professional they are in their response. When I mentioned the Attorney General, this was AGAIN was regarding their refusal to refund my money. This wasn't impatience. It's common sense. The gym closed in March as my account was drafted the day before it closed in March. I didn't even get those 30 days! My cancellation was in May as my account was drafted March, April, and May. I had no access for three months! Exodus 14:14, "The LORD will fight for you while you keep silent." God sees this injustice! This isn't worth anymore of my time. A leopard won't change its spots. Darkness will never embrace light...
We regret that Mr. name was misstated as that was clearly not the intent. It is our responsibility to proofread responses for any auto corrections made to remedy them prior to submission.
Our actions to collect his dues were based on the ongoing dialogue that there was no issue in doing so and that Mr. stated he did not have any difficulty/issue in doing so. Our business practice is to ensure that we are adhering to agreements, recognizing individuals requests and providing staff to execute services to our membership base. This was what we informed all members (and the public through social media) throughout the mandated closure.
We stand by our decision to not refund dues based on the dialogue conducted throughout the business transactions disputed. Accusations of thievery are slander and any reference to other statements are supported by documentation and thorough investigation of claims.
We discontinued our membership. Had to pay for a month we couldn't use because of
*. We just want to be able to use the month or get a refund.
This is not the first instance that we have had issues with the owner personally.
We decided to terminate our memberships 3/29/2020. They continued to charge us for April as we would be able to still use the gym if it was normal times. With***-19 closing the gym, we were unable to utilize the gym and were still charged for the month. They only granted us 15 days in May and the gyms are not open yet due to*** 19. We just want a refund given the situation that the gym was closed due to*** 19 and we didn't have an option to utilize April.
Refund for the month of April we couldn't utilize because the gym was fully closed due to *** 19.
Member emailed to cancel on March 27, 2020. Response from QNTM on March 29, 2020, indicated we received request and in accordance with their agreement would apply their 30 day notice and that their final dues payment would be April 1, 2020. Also indicated was the caveat that once the government mandate was lifted, they would be able to use the 14 days we were closed in March and the month of April paid in once we were able to reopen. This was acknowledged and we were instructed to proceed. Member has never been denied access to time paid in as indicated in complaint. The gym has been open since May 25, 2020 in accordance with the Phase 2 reopening for Davidson County.
Billing and Management unprofessionalism
The Coronavirus outbreak made many businesses close. Many had a plan of action. Others that didn't communicated with their employees and or members. QNTM Fit Life closed the 17th of March after deducting my monthly payment of $60.xx the day before on the 16th. There are other members who also were billed inquiring about their account. Some want credit or the possibility of our accounts being frozen. On Instagram, someone's replying, but won't answer billing inquiries. They have an email of ***@qntmfitlife.com. I emailed them 5 times and got no response! This is ridiculous! My account will continue getting charged while I have no access to the gym. Management won't respond! There are other members also interested in their account. I understand people have personal obligations. However, management isn't doing anything! This really displays their commitment to members! It's during times like this when a person finds out how noble a business operates. Five emails...no response. No phone number to contact them except the business which is closed. They can't answer membership issues on Instagram.
Credit or reimbursement.
We have been in contact with our membership base on 3/6, 3/16 (twice), 3/18, 3/21 and 3/29 via email letters (I can provide them if needed) discussing the events surrounding ***-19 and our actions. One of those specifically outlines options available to members (none of which are an immediate refund). We posted each of the emails on all social media channels as well as via direct email to members based on their email on file. I show Mr ***'s email address matches what he emailed us with, so he would have received each of the above mentioned emails. Under normal business operations, our membership email responds within 72 hours. We responded to his email sent to us on the 18th, on March 25th (7 days later) because of unfolding and unusual circumstances regarding ***-19. One of our options for members is to receive membership dues paid in during the closure back in installments once we are permitted to reopen. We continue to provide services through online coaching/programming, nutrition, etc. There are options available for those who are experiencing medical or financial hardship included in the correspondence. Our March 25, response to Mr *** includes those as well.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response only because they did email me back on the 25th. Those dates in reference, I posted samples of what they posted. They posted fillers about unity, the shutdown, and so forth. It wasn't until later when they actually posted billing information around the 21st. Later, they contacted me on the 25th after the post. The 29th doesn't count because this was already underway. They had members email a separate email account, but kept posting fillers on Instagram. Carolyn (manager), or someone should've contacted me earlier out of courtesy to let me know they at least saw it.