To Whom It May Concern: AutoZone has a policy on DIY (Do It Yourself) claims, part of this process is turning in certain documents and the defective part. In this particular case back in September of 2015 the store in question was waiting on certain documents and the other half of the part in...
question. At the time the ball was in the complainants court. In February of 2016 the complainant decided to check up on the claim in which once again was requested of the additional paper work and other piece of the part. Conclusion: The money paid for the part was returned to the customer and the claim has now been completely filed. The complainant should be receiving or has received the final decision on the part in question from or claims department. As a representative of AutoZone we have done everything on our side per our company policy. Thanks
To Whom It May Concern: AutoZone has a policy on DIY (Do It Yourself) claims, part of this process is turning in certain documents and the defective part. In this particular case back in September of 2015 the store in question was waiting on certain documents and the other half of the part in...
question. At the time the ball was in the complainants court. In February of 2016 the complainant decided to check up on the claim in which once again was requested of the additional paper work and other piece of the part. Conclusion: The money paid for the part was returned to the customer and the claim has now been completely filed. The complainant should be receiving or has received the final decision on the part in question from or claims department. As a representative of AutoZone we have done everything on our side per our company policy. Thanks