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QSee Reviews (13)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Hello The below response was sent to the customer via incident number: "Good Afternoon Mr***" My name is [redacted] , I manage our support center here at Q-see Your information was escalated to me for further assistance I am sorry to hear about the issues you are encountering with your Q-see system, and about the experience you had with our support center To be able to process your Return, please provide me with a copy of your proof of purchase? Please be advised that if your system was purchased thru ***, we do not warranty [redacted] purchases, as they are sold thru 3rd parties not affiliated with Q-see in any way As many reputable organizations, [redacted] purchases are not warranted as we do not know in what condition the item was purchased/sold Thank you Q-see Customer Service Manager, [redacted]

I ( [redacted] ) have contacted Mr [redacted] and have processed his return request

Run the other way! Do Not purchase from this company. Worst service ever. I placed an online order which the site stated would be shipped within 2 business days. Two weeks later, I'm still waiting to get a shipping update. Not a delivery update - just the shipping update.

Several emails, online chats and phone calls - including to at least 3 'Managers' and still no update on delivery. Seems that the only people who can help with this are in the Customer Service Department which from what I've been told has not had one single person at work for 2 days!

Mr*** *** RMA request was processed on 2/04/2015.RMA number *** was created, RMA information was emailed to him to his *** addressWe shipped camera model *** to him in advance with a prepaid shipping return labelCamera was shipped via UPS tracking
number***

Hello Customer was provided with RMA number *** on 3/07/2017, a prepaid shipping label was emailed on 3/9/2017. The customer's RMA was received on 3/14/2017, a replacement was shipped on 3/15/via UPS tracking number ***

Customer has been permanently taken off our distribution list

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Customers issue was resolved promptly, a replacement camera was shipped to her via *** ***The replacement was delivered to the customer via the below tracking information:
*** ***
*** *** *** ** *** *** *** ** *** *** *** ** **
*** *** *** *** **
**
*** *** *** ** *** ***
*** *** *** ***
*** ***
*** *** UPS Tracking Number: ***

Hello The below response was sent to the customer via incident number:  "Good Afternoon Mr. [redacted]"  
My name is [redacted], I manage our support center here at Q-see.
Your information was escalated to me for further assistance.
I am sorry to hear about the issues you are encountering...

with your Q-see system, and about the experience you had with our support center.
To be able to process your Return, please provide me with a copy of your proof of purchase?  Please be advised that if your system was purchased thru [redacted], we do not warranty [redacted] purchases, as they are sold thru 3rd parties not affiliated with Q-see in any way.
As many reputable organizations, [redacted] purchases are not warranted as we do not know in what condition the item was purchased/sold.   Thank you
Q-see Customer Service Manager,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Besides warranty, I was simply unable to work out a solution to repair dvr, it has been a very difficult to communicate with Indian cs, I was told that in order to correct issue I may need to upgrade software which can potentially cause a complete failure of the unit. Why would I upgrade software if this process could damage dvr and make it unrepeatable? I have never heard of a troubleshooting process that may lead to total loss of a device. Meaning of Trouble shooting process is to repair and not to destroy. Also, you dvr does not work (contentiously reboots) when temperature false to about 40 degrees whcih is NOT what your working parameters stand for; therefore making a false statement; product misrepresented with misleading/untrue working parameters.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I ([redacted]) have contacted Mr. [redacted] and have processed his return request.

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Address: 8015 E Crystal Dr #J, Anaheim, California, United States, 92807-2523

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