Quad City Sound & Car Accessories

The B [redacted] family was very grateful we were able to locate a vacation rental for them at the last minute as they were in a serious bind and needed accommodationsWe booked them into one property the "Stone House Cottage" upon their arrival they were delightedHowever they decided they were uncomfortable as the owners made a comment to them the first evening they were there "with two little girls that the hill side might be a bit challenging if they were not watched carefully"The owners at no time asked them to leave! They ask what else we had available as they wanted out of that contract therefore we accommodated their requested and moved them to "Sea Breeze" for nights and we only charged them two nights for their first two night at the " Stone House Cottage" we let them out of their contract with no penalty! In addition Coastal Hideaways paid for their housekeeping charges of $ when they left the Stone House Cottage They moved to "Sea Breeze and they were thrilled with these accommodations!! They were so happy they even ask if the house was for sale they loved it All rental fees and costs to my knowledge were clearly explained to [redacted] and Chris B***I not only spoke with them on the phone they came to our office We applied the credit on the books toward their next two reservations It is clear on our website what the costs are and they accepted these termsThey then moved to a third property "Sans Souci" again we explained what the cost of this rental would be and the termsThey were once again thrilled with this home and even extended their stay an additional weekThe only problem they had "Act of God" was a ant issue and we immediately called a pest control company to come out and take care of this issue for themIn the heat and with our current drought problem ants have been popular this summerThe pest control company came out as often as needed to spray and assist with the ant situation and we continued to check in with [redacted] B*** on a regular basis to make sure all was okAs a result we graciously offered them a 10% discount off their reservation rental rateTotal discounts provided to them for these three rentals are $ In addition several times we offered the B [redacted] family complimentary housekeeping services however they declined three times! We also took them flowers, card and a bottle of wine as well as provided a gift bag with a bottle of wine or beverage of their choice complementary and welcome note at each property they stayedIt appears they don't want to pay the City/ County TOT taxes that are required by SB CountyWe are required to collect the TOT ( taxes) and turn it in for the first two properties that they stayedWe can not waive these taxes it is against the lawTotal taxes for the two properties $(for stays less then nights)We honestly feel with the 10% discount $and $Coastal Hideaways paid toward their cleaning fee, total discount provided to them of $is more then gracious on our part and they should be grateful that we assisted their family at a time of need and worked with them to assure they had accommodations that they enjoyed! We are attaching a copy of the B***'s contracts for each property (in the next email to follow) and have provided the links below for each property they rented in order to confirm that it is clear what the rates are we discussed, and that the rates and fees we charged to them are indeed correct In closing I have to say that the B [redacted] family was delightful to work with and they have two adorable little girlsThis complaint comes as a shock and I am saddened that they would actually challenge their invoice with us! In additional I invited them to come to the office several times to discuss this in person and they refusedAs you can see above and attached Coastal Hideaways was extremely generous with them not only with providing discounts put other nice gestures as well as we value them as clients and take pride in providing excellent customer service.http://www.coastalhideaways.com/properties/stonehousecottage/index.htmlh...⇄

Complaint: I am rejecting this response because: The business is not offering a resolution, only offering unrelated details about the situation that have nothing to do with our being billed It was an irrelevant response with no proposed resolution A more detailed response follows.From Coastal Hideaways: The B [redacted] family was very grateful we were able to locate a vacation rental for them at the last minute as they were in a serious bind and needed accommodationsWe booked them into one property the "Stone House Cottage" upon their arrival they were delightedHowever they decided they were uncomfortable as the owners made a comment to them the first evening they were there "with two little girls that the hill side might be a bit challenging if they were not watched carefully"The owners at no time asked them to leave! [redacted] B [redacted] Response – This is not an accurate representation of what happened at this property The owner was waiting for us the second day we were there and we had a full conversation about the property not being safe for children, his discomfort at having children on the property, the fact that the property is for three guests and we were a party of four and that Me***a had not told him we were four people including two children The conversation ended with the owner making a comment about our judgment as parents allowing our children to stay at a property that was intended for three rather than four and letting them run around a property with hills and cactuses that was too dangerous for children their age The owner also called Me***a at Coastal Hideaways to complain about us staying there so when we called he had already left her a message After listening to his message and talking to us on the phone for length Me***a said she thought it was best for us to find another place where we would be comfortable It was her prompt that started the conversation about other properties she had available, not our request After speaking with her at length, we agreed that this was the right thing to do rather than stay at a property where it was obvious the owner had not been made aware ahead of our arrival what our family circumstance was and did not want us there Please keep in mind that we were supposed to stay there for weeks, I had accepted a new job that required us to relocate and enrolled our kids in a local summer camp so we needed a long-term solution We had unpacked everything for our 6-week stay and were only there one night when the owner confronted us It was a very difficult situation, our kids were worried they had done something wrong and that we were going to jail Outside of the emotions, the owner’s discomfort stemmed from Me***a not telling him ahead of time that we were a party of four with kids The whole thing could have been avoided had he been informed - either we wouldn’t have been able to rent the property or he would’ve known about us before we arrived and there would have been no escalation From Coastal Hideaways: They ask what else we had available as they wanted out of that contract therefore we accommodated their requested and moved them to "Sea Breeze" for nights and we only charged them two nights for their first two night at the " Stone House Cottage" we let them out of their contract with no penalty! In addition Coastal Hideaways paid for their housekeeping charges of $when they left the Stone House Cottage [redacted] B [redacted] Response – We did not request to get out of our contract and we did not ask what else Me***a had available She suggested that we find something else so we would be comfortable – those were her exact words – “I want you and your family to be in a situation that’s comfortable.” The allegation that we got out of our contract with no penalty is ridiculous We didn’t get out of our contract at all, we transferred it to a new property, and the penalty was that we had to move to tow higher cost properties (so we moved three times rather than one) and are now dealing with a billing issue Between the ant situation at the third property and this billing issue, my husband and I have spent probably hours collecting documentation and responding to emails From Coastal Hideaways: They moved to "Sea Breeze and they were thrilled with these accommodations!! They were so happy they even ask if the house was for sale they loved it All rental fees and costs to my knowledge were clearly explained to [redacted] and Chris B***I not only spoke with them on the phone they came to our office We applied the credit on the books toward their next two reservations It is clear on our website what the costs are and they accepted these terms [redacted] B [redacted] Response – The fact that we loved the house has nothing to do with our being overbilled The website property listing WAS NOT ON THE WEBSITE at the time that we rented it, nor when we filed our complaint as evidenced by the attachment previously submitted called “Website snapshot.” It was a new rental and so it had not been listed yet Me***a verbally quoted us $2,800, not the $2,listed on the website When I spoke to her about the property and quoted $2,(which is what I thought she originally said) she corrected me and said it was $2,for the week We were also NEVER informed about the taxes for staying less than 30-days and the contract we signed on the first property had no terms listed for a shorter rental, so the taxes, while legally due, are not our responsibility as they are NOT in our signed contract Therefore, our accounting on the rental fees is accurate I also want to reiterate that Me***a verbally confirmed on the phone and when my husband went to the office that we would only be charged one cleaning fee, not a cleaning fee for each property From Coastal Hideaways: They then moved to a third property "Sans Souci" again we explained what the cost of this rental would be and the termsThey were once again thrilled with this home and even extended their stay an additional week The only problem they had "Act of God" was a ant issue and we immediately called a pest control company to come out and take care of this issue for them In the heat and with our current drought problem ants have been popular this summerThe pest control company came out as often as needed to spray and assist with the ant situation and we continued to check in with [redacted] B*** on a regular basis to make sure all was okAs a result we graciously offered them a 10% discount off their reservation rental rate.Total discounts provided to them for these three rentals are $ In addition several times we offered the B [redacted] family complimentary housekeeping services however they declined three times! We also took them flowers, card and a bottle of wine as well as provided a gift bag with a bottle of wine or beverage of their choice complementary and welcome note at each property they stayed [redacted] B [redacted] Response – Yes, we were quoted $5,for the month for a 31-day stay, so we stayed nine extra nights We were charged for ten extra nights I feel like Coastal Hideaways has not read any of our documentation The 10% discount was the LEAST they could do given the ant situation We had hordes of ants for nights – it was not a slight ant problem – it was swarms of ants there were nests underneath the foundation of the house bc the house was newly renovated and they were ALL OVER the house Pest control came out times they had to dig the dirt up around the entire foundation, spray in the outlets and light switches We couldn’t cook in the kitchen for nights bc of the ants If we had stayed at a hotel, this never would have happened, so 10% really is the minimum possible discount for the situation and has nothing to do with the overbilling I also want to add that an ant problem is not an “act of god” - it’s the result of poor property management and maintenance We have pictures of the ants from every single day of the day infestation if they are needed Me***a offered us free housekeeping ONCE My husband was concerned that she would use that offering to offset our prior agreement about not charging additional cleaning fees so we declined Again, free housekeeping has nothing to do with the verbal agreement about our charges and being overbilled Also, I have documentation and pictures outlining this but I thought it was embarrassing for Me***a so I did not submit with my original complaint - when Coastal hideaways dropped off the flowers and wine, it exacerbated the ant situation! I got home and thought “Oh – pretty flowers.” I picked them up, and then was covered in hordes of ants which the flowers had attracted to the dining room table - one place in the home where ants had not yet infested While it was a kind gesture, it also has nothing to do with our quoted charges, and actually created another problem for us that I had to clean up From Coastal Hideaways - It appears they don't want to pay the City/ County TOT taxes that are required by SB CountyWe are required to collect the TOT ( taxes) and turn it in for the first two properties that they stayedWe can not waive these taxes it is against the law.Total taxes for the two properties $(for stays less then nights)We honestly feel with the10% discount $ and $Coastal Hideaways paidtoward their cleaning fee,total discount provided to them of $is more then gracious on our part and they should be grateful that we assisted their family at a time of need and worked with them to assure they had accommodations that they enjoyed! We are attaching a copy of the B***'s contracts for each property (in the next email to follow) and have provided the links below for each property they rented in order to confirm that it is clear what the rates are we discussed, and that the rates and fees we charged to them are indeed correct In closing I have to say that the B [redacted] family was delightful to work with and they have two adorable little girlsThis complaint comes as a shock and I am saddened that they would actually challenge their invoice with us [redacted] B [redacted] Response: This is not a matter of our “not wanting” to pay taxes This is a matter of us not wanting to pay for something that we were never contracted for, nor communicated about I’ll restate that the Sea Breeze and Sans Souci houses were not on the website (as evidenced by the screenshot) and therefore our only knowledge of fees was based off our Stone House Cottage contract and Me***a’s verbal commitments We were thankful for Me***a’s help securing us properties to stay, but we also had a commitment for specific pricing which Me***a is not honoring now The end point here is we had no signed contracts for the second two properties, our first contract says nothing about potentially owing taxes if our agreement changes, and what we have tracked as amounts owed and due is based off everything Me***a verbally quoted to us My kids being cute and having a place to stay that we liked has nothing to do with being overcharged, not having signed contracts in place with written terms & believing the verbal costs and commitments as communicated to us by Me***a From Coastal Hideaways: In additional I invited them to come to the office several times to discuss this in person and they refusedAs you can see above and attached Coastal Hideaways was extremely generous with them not only with providing discounts put other nice gestures as well as we value them as clients and take pride in providing excellent customer service [redacted] B [redacted] Response: The email exchanges I had with Me***a on the evening of August 24th after I made her aware that she had overbilled us were totally unproductive I provided hard evidence of being overbilled, kept to the facts of the billing situation, and her responses came back with arbitrary and unrelated information and comments about our “precious family” having a place to stay and being grateful for that Based on the exchanges, I felt that an in-person meeting in their office would have no value She let me know that their accountant (Kelly, I believe) wanted to talk to me about my issues, and so I asked for Kelly’s direct phone number to contact her to discuss Me***a never replied to that request and so we filed the complaint the evening of August 25th I also want to say one more time that all of this could have been avoided had Me***a managed the first property better and not said it was OK for us to stay there when it clearly was notThis is all a result of poor management of the first rental Based on the reality of the situation and the fact that we had to move, all of the billing issues could also have been avoided had Me***a followed up with contracts for us to review and sign on all three properties – which I requested of her six times, as evidenced in the previously submitted documentation Regards, [redacted] B***

Complaint: 10783436
I am rejecting this response because: The business is not offering a resolution, only offering unrelated details about the situation that have nothing to do with our being billed.  It was an irrelevant response with no proposed resolution.  A more detailed response follows.From Coastal Hideaways: The B[redacted]
family was very grateful we were able to locate a vacation rental for them
at the last minute as they were in a serious bind and needed accommodations. We
booked them into one property the "Stone House Cottage" upon
their arrival they were delighted. However they decided they were
uncomfortable as the owners made a comment to them the first evening they
were there "with two little girls that the hill side might be a bit
challenging if they were not watched carefully". The owners at no time
asked them to leave!
[redacted]
B[redacted] Response – This is not an accurate representation of what happened at
this property.  The owner was waiting for us the second day we were there and
we had a full conversation about the property not being safe for children, his
discomfort at having children on the property, the fact that the property is
for three guests and we were a party of four and that Me[redacted]a had not told him
we were four people including two children.  The conversation ended with
the owner making a comment about our judgment as parents allowing our children
to stay at a property that was intended for three rather than four and letting
them run around a property with hills and cactuses that was too dangerous for
children their age.  The owner also called Me[redacted]a at Coastal Hideaways to
complain about us staying there so when we called he had already left her a
message.  After listening to his message and talking to us on the phone
for length Me[redacted]a said she thought it was best for us to find another place where
we would be comfortable.  It was her
prompt that started the conversation about other properties she had available,
not our request.  After speaking with her
at length, we agreed that this was the right thing to do rather than stay at a
property where it was obvious the owner had not been made aware ahead of our
arrival what our family circumstance was and did not want us there. 
Please keep in mind that we were supposed to stay there for 6 weeks, I had
accepted a new job that required us to relocate and enrolled our kids in a
local summer camp so we needed a long-term solution.  We had unpacked
everything for our 6-week stay and were only there one night when the owner
confronted us.  It was a very difficult situation, our kids were worried
they had done something wrong and that we were going to jail.  Outside of
the emotions, the owner’s discomfort stemmed from Me[redacted]a not telling him ahead
of time that we were a party of four with kids.  The whole thing could
have been avoided had he been informed - either we wouldn’t have been able to
rent the property or he would’ve known about us before we arrived and there
would have been no escalation. 
From Coastal Hideaways: They ask
what else we had available as they wanted out of that contract therefore
we accommodated their requested and moved them to "Sea
Breeze" for 8 nights and we only charged them two nights
for their first two night at the " Stone House Cottage" we
let them out of their contract with no penalty!  In addition Coastal
Hideaways paid for their housekeeping charges of $149.00 when they left the
Stone House Cottage.
[redacted] Response – We did not request to get out of our contract and we did not ask what else
Me[redacted]a had available.  She suggested
that we find something else so we would be comfortable – those were her exact
words – “I want you and your family to be in a situation that’s comfortable.”  The allegation that we got out of our
contract with no penalty is ridiculous.  We didn’t get out of our contract
at all, we transferred it to a new property, and the penalty was that we had to
move to tow higher cost properties (so we moved three times rather than one) and
are now dealing with a billing issue.  Between the ant situation at the third
property and this billing issue, my husband and I have spent probably 15 hours
collecting documentation and responding to emails.
From Coastal Hideaways: They
moved to "Sea Breeze and they were thrilled with these
accommodations!! They were so happy they even ask if the house was
for sale they loved it.  All rental fees and costs to my
knowledge were clearly explained to [redacted] and Chris B[redacted]. I not only
spoke with them on the phone they came to our office.  We applied the
credit on the books toward their next two reservations.  It is clear on
our website what the costs are and they accepted these terms.
[redacted]
B[redacted] Response – The fact that we loved the house has nothing to do with our
being overbilled.  The website property listing WAS NOT ON THE WEBSITE at
the time that we rented it, nor when we filed our complaint as evidenced by the
attachment previously submitted called “Website snapshot.”  It was a new
rental and so it had not been listed yet.  Me[redacted]a verbally quoted us
$2,800, not the $2,995 listed on the website.  When I spoke to her about
the property and quoted $2,900 (which is what I thought she originally said) she
corrected me and said it was $2,800 for the week.  We were also NEVER
informed about the taxes for staying less than 30-days and the contract we
signed on the first property had no terms listed for a shorter rental, so the
taxes, while legally due, are not our responsibility as they are NOT in our
signed contract.  Therefore, our accounting on the rental fees is
accurate.  I also want to reiterate that Me[redacted]a verbally confirmed on the
phone and when my husband went to the office that we would only be charged one
cleaning fee, not a cleaning fee for each property. 
From Coastal Hideaways: They
then moved to a third property "Sans Souci" again we
explained what the cost of this rental would be and the terms. They were once
again thrilled with this home and even extended their stay an additional week.
The only problem they had "Act of God" was a ant issue and we immediately
called a pest control company to come out and take care of this issue for them.
In the heat and with our current drought problem ants have been popular
this summer. The pest control company came out as often as needed to spray and
assist with the ant situation and we continued to check in with [redacted]
B[redacted] on a regular basis to make sure all was ok. As a result we
graciously offered them a 10% discount off their reservation rental rate.Total
discounts provided to them for these three rentals are $ 836.74 . In addition several times
we offered the B[redacted] family complimentary housekeeping services however
they declined three times! We also took them flowers, card and a bottle of
wine as well as provided a gift bag with a bottle of wine or beverage of their
choice complementary and welcome note at each property they stayed. 
[redacted]
B[redacted] Response – Yes, we were quoted $5,200 for the month for a 31-day stay, so
we stayed nine extra nights.  We were charged for ten extra nights. 
I feel like Coastal Hideaways has not read any of our documentation.  The
10% discount was the LEAST they could do given the ant situation.  We had
hordes of ants for 14 nights – it was not a slight ant problem – it was swarms
of ants…there were nests underneath the foundation of the house bc the house
was newly renovated and they were ALL OVER the house.  Pest control came
out 5 times…they had to dig the dirt up around the entire foundation, spray in
the outlets and light switches.  We couldn’t cook in the kitchen for 14
nights bc of the ants.  If we had stayed at a hotel, this never would have
happened, so 10% really is the minimum possible discount for the situation and has
nothing to do with the overbilling.  I also want to add that an ant
problem is not an “act of god”  - it’s
the result of poor property management and maintenance.  We have pictures of the ants from every
single day of the 14 day infestation if they are needed.
Me[redacted]a
offered us free housekeeping ONCE. 
My husband was concerned that she would use that offering to offset our prior
agreement about not charging additional cleaning fees so we declined.  Again,
free housekeeping has nothing to do with the verbal agreement about our charges
and being overbilled. 
Also,
I have documentation and pictures outlining this but I thought it was
embarrassing for Me[redacted]a so I did not submit with my original complaint - when
Coastal hideaways dropped off the flowers and wine, it exacerbated the ant
situation!  I got home and thought “Oh – pretty flowers.” I picked them
up, and then was covered in hordes of ants which the flowers had attracted to
the dining room table - one place in the home where ants had not yet
infested.  While it was a kind gesture, it also has nothing to do with our
quoted charges, and actually created another problem for us that I had to clean
up.
From Coastal Hideaways - It
appears they don't want to pay the City/ County TOT taxes that are required by
SB County. We are required to collect  the TOT ( taxes) and
turn it in for the first two properties that they stayed. We can
not waive these taxes it is against the law.Total taxes for the two properties
$400.69 (for stays less then 31 nights). We
honestly feel with the10% discount $637.74
and $149.00 Coastal Hideaways paidtoward their cleaning fee,total discount
provided to them of $836.74 is more then gracious on
our part and they should be grateful that we assisted their family at a time of
need and worked with them to assure they had accommodations that they enjoyed!
We are attaching a copy of the B[redacted]'s contracts for each property (in the
next email to follow) and have provided the links below for each
property they rented in order to confirm that it is clear what the
rates are we discussed, and that the rates and fees we charged to
them are indeed correct.  In closing I have to say that the
B[redacted] family was delightful to work with and they have two adorable little
girls. This complaint comes as a shock and I am saddened that
they would  actually challenge their invoice with us.
[redacted]
B[redacted] Response: This is not a matter of our “not wanting” to pay taxes.  This is a matter of us not wanting to pay for
something that we were never contracted for, nor communicated about.  I’ll restate that the Sea Breeze and Sans
Souci houses were not on the website (as evidenced by the screenshot) and
therefore our only knowledge of fees was based off our Stone House Cottage
contract and Me[redacted]a’s verbal commitments. 
We were thankful for Me[redacted]a’s help securing us properties to stay, but
we also had a commitment for specific pricing which Me[redacted]a is not honoring
now.  The end point here is we had no signed contracts for the second two
properties, our first contract says nothing about potentially owing taxes if
our agreement changes, and what we have tracked as amounts owed and due is
based off everything Me[redacted]a verbally quoted to us.  My kids being cute
and having a place to stay that we liked has nothing to do with being
overcharged, not having signed contracts in place with written terms &
believing the verbal costs and commitments as communicated to us by
Me[redacted]a.   
From Coastal Hideaways: In additional I invited them to come to the
office several times to discuss this in person and they refused. As you
can see above and attached Coastal Hideaways was extremely generous with them
not only with providing discounts put other nice gestures as well as we value
them as clients and take pride in providing excellent customer service.
[redacted]
B[redacted] Response: The email exchanges I had with Me[redacted]a on the evening of August
24th after I made her aware that she had overbilled us were totally
unproductive.  I provided hard evidence
of being overbilled, kept to the facts of the billing situation, and her
responses came back with arbitrary and unrelated information and comments about
our “precious family” having a place to stay and being grateful for that.  Based on the exchanges, I felt that an
in-person meeting in their office would have no value.  She let me know that their accountant (Kelly,
I believe) wanted to talk to me about my issues, and so I asked for Kelly’s
direct phone number to contact her to discuss. 
Me[redacted]a never replied to that request and so we filed the complaint the
evening of August 25th.
I
also want to say one more time that all of this could have been avoided had
Me[redacted]a managed the first property better and not said it was OK for us to stay
there when it clearly was not. This is all a result of poor management of
the first rental.
Based
on the reality of the situation and the fact that we had to move, all of the
billing issues could also have been avoided had Me[redacted]a followed up with
contracts for us to review and sign on all three properties – which I requested
of her six times, as evidenced in the previously submitted documentation.
Regards,
[redacted]

The B[redacted] family was very grateful we were able to locate a vacation rental for them at the last minute as they were in a serious bind and needed accommodations. We booked them into one property the "Stone House Cottage" upon their arrival they were delighted. However they...

decided they were uncomfortable  as the owners made a comment to them the first evening they were there "with two little girls that the hill side might be a bit challenging if they were not watched carefully". The owners at no time asked them to leave! They ask what else we had available as they wanted out of that contract therefore we accommodated their requested and moved them to "Sea Breeze" for 8 nights and we only charged them two nights for their first two night at the " Stone House Cottage" we let them out of their contract with no penalty!  In addition Coastal Hideaways paid for their housekeeping charges of $149.00  when they left the Stone House Cottage . They moved to "Sea Breeze and they were thrilled with these accommodations!! They were so happy they even ask if the house was for sale they loved it.  All rental fees and costs to my knowledge were clearly explained to [redacted] and Chris B[redacted]. I not only spoke with them on the phone they came to our office.  We applied the credit on the books toward their next two reservations.  It is clear on our website what the costs are and they accepted these terms. They then moved  to a third property "Sans Souci" again we explained what the cost of this rental would be and the terms. They were once again thrilled with this home and even extended their stay an additional week. The only problem they had "Act of God" was a ant issue and we immediately called a pest control company to come out and take care of this issue for them. In the heat and with our current drought problem ants have been popular this summer. The pest control company came out as often as needed to spray and assist with the ant situation and we continued to check in with [redacted] on a regular basis to make sure all was ok. As a result we graciously offered them a 10% discount off their reservation rental rate. Total discounts provided to them for these three rentals are $ 836.74 .  In addition several times we offered the B[redacted] family complimentary housekeeping services however they declined three times! We also took them flowers, card and a bottle of wine as well as provided a gift bag with a bottle of wine or beverage of their choice complementary and welcome note at each property they stayed. It appears they don't want to pay the City/ County TOT taxes that are required by SB County. We are required to collect  the TOT ( taxes) and turn it in for the first two properties that they stayed. We can not waive these taxes it is against the law. Total taxes for the two properties $400.69 (for stays less then 31 nights). We honestly feel with the 10% discount $637.74 and $149.00 Coastal Hideaways paid toward their cleaning fee, total discount provided to them of $836.74 is more then gracious on our part and they should be grateful that we assisted their family at a time of need and worked with them to assure they had accommodations that they enjoyed! We are attaching a copy of the B[redacted]'s contracts for each property (in the next email to follow) and have provided the links below for each property they rented in order to confirm that it is clear what the rates are we discussed, and that the rates and fees we charged to them are indeed correct.  In closing I have to say that the B[redacted] family was delightful to work with and they have two adorable little girls. This complaint comes as a shock and I am saddened that they would  actually challenge their invoice with us! In additional I invited them to come to the office several times to discuss this in person and they refused. As you can see above and attached Coastal Hideaways was extremely generous with them not only with providing discounts put other nice gestures as well as we value them as clients and take pride in providing excellent customer service.http://www.coastalhideaways.com/properties/stonehousecottage/index.htmlh...⇄

I am rejecting this
response because: I have written at length and provided documentation that the
team at Coastal Hideaways appear to not be reading.  Let me be blatantly
clear here.  We NEVER received any written documentation that indicated any
requirement about paying taxes for a shorter stay or having a higher nightly
rate at the first property bc our stay was shortened.  We also NEVER
received written confirmation of the rental rates at the second two properties.
 The second two properties WERE NOT posted on the web site at the time
that we secured the reservation NOR at the time that we checked out NOR at the
time that Coastal Hideaways charged our credit card for an amount exceeding the
total we owed them.  The two properties (Sea Breeze and Sans Souci) were
posted only AFTER we filed our complaint with the Revdex.com as
evidenced by the website screenshot that I sent.  The allegation that we spent ample time on
the web site and knew all these details is entirely false.  There was NO
INFORMATION about these properties throughout our entire stay so our only visibility
into charges was what Me[redacted]a verbally communicated.  Despite the fact
that I asked for a rundown of the rates and balances throughout our stays on
SIX SEPARATE OCCASIONS.  I have
communicated this AT LENGTH.  The documents we signed about check-in
procedures also DID NOT detail costs, charges or terms.   I don't know how
else to say this or what other documentation to provide Coastal Hideaways to
make this any clearer.  Everything we have documented is FACTUAL and
provides AMPLE evidence that we were overcharged against the verbal pricing and
fee commitments that Me[redacted]a gave to us.  Why and how they are missing the
point is beyond me.
The team at Coastal
Hideaways also continue to bring extraneous information into this exchange.
 We have never been communicated with about anything having to do with
utilities so I'm not sure where that entire point comes from.  In our
contract for the first property I think it said something about being
responsible for costs in excess of $500 or something like that but the utility
situation has NOTHING to do with our complaint or the over charges.  If
there are utility costs we owe, that would be an entirely separate conversation
and bill.  But let me repeat that until receiving this email I have never
heard a thing from Coastal Hideaways about utilities, and it appears that what
we incurred for utilities was BELOW the allowable max anyway so it wouldn't be
a charge on us.  Regardless, utilities has nothing to do with this
exchange.
I also want to repeat
what I have previously stated in every document and exchange we have provided,
the fact that we liked the properties where we were staying and that we had
pleasant exchanges with Melisa has nothing to do with the billing issue that is
being presented to Revdex.com.  I don't know why Coastal Hideaways continues to
bring up this point as if to claim that since we were happy with the properties
we should pay whatever they feel like charging us.  That is not a legal
practice.  The legal practice is to pay what you contracted for, or in
lieu of a contract, what was verbally contracted and committed.  
Please let me know what
else is needed from me on this matter as I feel that the case and documentation
we have presented is abundantly clear about the fact that we were overcharged
Regards,
[redacted] B[redacted]

I have reviewed the response from the Ms. B[redacted] and although I disagree with many of her statements.  I would like to acknowledge  what I think Ms. B[redacted] is claiming is her dispute with the Santa Barbara County lodging taxes  and cleaning charges for each property which comes to a total of $1047.40. The B[redacted] family clearly understood that the three properties they stayed in were all different owners and therefore the taxes for stays less then 30 days and an exit cleaning for each property would apply.  Ms. B[redacted] had spent a lot of time on are website prior to her making her reservation which clearly states additional fees and costs. Ms. B[redacted] had to be aware of the taxes and cleaning fees for each.  I have provided a breakdown  of taxes and cleaning for each property below and have applied the credit we have offered her of $836.74 as a good faith measure to the B[redacted]'s as we do value their business. As you can see after applying the credits Ms. B[redacted] actually did not pay for lodging taxes herself which is mandatory by the County/ City of Santa Barbara to be paid for stays less then 30 nights. You will also see that she signed the "Check in Acknowledgement" form upon check in at our office. One would be will aware of the rental rate before they took occupancy. Rental rates were indeed communicated. Ms. B[redacted] had a credit on the books from her first reservation that we released her from at her request (without penalty or fee's) and we applied the credit payment from her first reservation towards the second and third reservation. I have provided the links to each property so that you can clearly see we are not charging Ms. B[redacted] anything that is not published on our website.  In additional you can see from the website that there is a utility charge for stays beyond 30 days this was also not charged to Ms. B[redacted] which provided her additional savings!! In closing I would like to apologize if Ms. B[redacted] felt her contracts and terms were not clear. We do feel badly about this misunderstanding. We had a very nice rapport throughout the 50 nights that the B[redacted] family did stay with us and they communicated to us that they loved each property upon check in and continued their enjoyed as we had frequent communication to the point they extended one additional week and we kindly thank them for their business. We hope the credit of $836.74 plus the no charge for utilities will viewed as a gracious gesture on are part and will further settle this dispute. Total saving well exceeded $1200.00. We would still welcome the opportunity to speak with Ms. B[redacted] in person as we have extended this in person meeting with her and her family  several times in the past month.  I think that this could have been resolved in quick order if we had met in person. However it was Ms. B[redacted] option to not meet with us for clarity. I will be dropping off a copy of all contracts and forms that the B[redacted]'s signed for the Revdex.com's review by close of business day on 9/18/15.Stone House Cottage (first property) stayed two nights  http://www.coastalhideaways.com/properties/stonehousecottage/index.html    Taxes $38.40 + $4.00 =$42.40Cleaning fee $149.00Sea Breeze ( second property) stayed 8 nights  http://www.coastalhideaways.com/properties/seabreeze/index.html $342.00 + !6.00 = $358.00Cleaning fee $249 San Souci( third property) stayed 40 nights  http://www.coastalhideaways.com/properties/sanssouci/index.html No taxes as this stay was more then 30 nights no chargeCleaning fee $249.00 would apply to the B[redacted]'s reservations as it appears this is what she is asking for is to be charged one cleaning fee, not three different housekeeping charges.Total  Santa Barbara City/County taxes Ms. B[redacted] is disputing is $400.40Total  Exit cleaning charge Ms. B[redacted] is disputing is $398.00Total disputed charges claimed by Ms. B[redacted] is $798.40Total credit we provided to her $836.74 as you can see the above disturbed amount is a wash and she is still ahead  $38.34