Initial Business Response / [redacted] (1000, 5, 2016/03/07) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] @ [redacted] Please be advised that I, the business owner, have been to this customers' house on (three) calls to date after receiving the initial warranty call, the most recent visit being March 3, There was only one incident whereby I could not make it to his house as agreed as he resides in a very rural location and the road conditions were not suitable for driving due to extreme weather conditionsThis appointment was rescheduled with the customer and a follow up appointment was made for which I attended During the warranty calls with this customer I advised him of the issues surrounding the plumbing with his dishwasherAfter this was resolved I then assessed that he required a replacement part and it was ordered on March 3, and will take approximately weeks for its' arrival I have neither submitted or been paid for the service call in this matter to date nor has the customer ( [redacted] ) expressed his concerns or dissatisfaction with the service he was receiving, alternately he was very pleasant and appreciative of the service I provided to him As well I have not received any calls during business hours for which I have not answered nor received a voice message from this customer or anyone pertaining to this warranty case This warrantied appliance and the service offered has been attended to in a timely and professional manner and I am confident that the matter will be resolved with the replacement of the required part once it is received Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/03/07) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] @ [redacted] Please be advised that I, the business owner, have been to this customers' house on (three) calls to date after receiving the initial warranty call, the most recent visit being March 3, There was only one incident whereby I could not make it to his house as agreed as he resides in a very rural location and the road conditions were not suitable for driving due to extreme weather conditionsThis appointment was rescheduled with the customer and a follow up appointment was made for which I attended During the warranty calls with this customer I advised him of the issues surrounding the plumbing with his dishwasherAfter this was resolved I then assessed that he required a replacement part and it was ordered on March 3, and will take approximately weeks for its' arrival I have neither submitted or been paid for the service call in this matter to date nor has the customer ( [redacted] ) expressed his concerns or dissatisfaction with the service he was receiving, alternately he was very pleasant and appreciative of the service I provided to him As well I have not received any calls during business hours for which I have not answered nor received a voice message from this customer or anyone pertaining to this warranty case This warrantied appliance and the service offered has been attended to in a timely and professional manner and I am confident that the matter will be resolved with the replacement of the required part once it is received Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)