Quad Spin Reviews (%countItem)
Quad Spin Rating
Address: 580 King St W, Toronto, Ontario, Canada, M5V 1M3
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Quad Spin abruptly announced the closure of their Oakville location on September 3th announcing that they would be shuttering their Oakville location on September 11th due to challenges renegotiating their lease renewal. In their communications on September 3, there was no mention of compensation for the passes/memberships that were purchased for existing members in Oakville. After communication with the Quad spin staff, I was told that I needed to provide them with the status of my membership which I found to be unbelievable that someone could run a business this way. There has been absolutely no communication to members with outstanding prepaid passes around ETA or method of return payment.
Refund I would like an ETA and full refund for my outstanding 32 passes @ $13/pass=$416 for my husband and my outstanding passes so that I may take my fitness business elsewhere in Oakville.
Sorry to hear about this complaint, but we sent out an email stating that we were unable to renew our lease. I gave dates of last classes and then followed up with another email clarifying that if anyone wanted a refund to reach out to me. When Clients reach out for the refund I ask what pass they have to ensure we have the right information. I would not want to process a refund and it is the incorrect amount.
I have attached the email below.
Let me know if I can help with anything else.
(The consumer indicated he/she DID NOT accept the response from the business.)
We are in dispute as to the amount owing for passes purchased and no ETA to resolution was given. We were given this information by a Quad Spin West employee for passes of *** and *** and no reply was given to our submission by Quad disagreeing with our submission. Quad owns this information and should refund the passes that were pre-paid with no opportunity to use them other than travel downtown.
We are more than happy to refund. There is a list compiled and we will refund the amount for what we have showing on our accounts. It's fine if the client does not want to confirm the right pass. We will issue a refund based on the information in our system.
Hopefully this will remedy the situation.
Again, out apologies for the short notice and any inconvenience.