Good Morning, I apologize that [redacted] did receive a day backorder noticeI am looking into what caused this and will be in touch with our findingsWe apologize for any inconvenienceThanks and kind regards,Frank W [redacted]
Revdex.com:I was contacted by Quadratec promptly and they offered to correct the issue in a way that was acceptable to both partiesTheir customer service was excellent, and every attempt was made to understand my side of the issue I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
From: [redacted] < [redacted] >Date: Fri, Dec 23, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com < [redacted] >Hey , I couldn't figure how to send a message back through the BBE website Sorry for my delayed response The issue has been resolved Thank you so much for helping fix the problem The day after I made a complaint through the Revdex.com I revived a phone call from QuadratecThey took care of the problem and actually listened to me I will always recommend the Revdex.com to all my friends as a organization that will help stand up for you Thank you [redacted]
Hello and Happy New Year, In checking my records I show this situation being resolved Please let me know if any further action needs to be taken Thank you and kind regards, Frank W [redacted] Quadratec Customer Service Manager
blem: Company does not seem to take customer service action unless I go through you, which is disappointing and probably a waist of your timeAfter my previous complaint of inaction by company, I received my missing [redacted] part, unfortunately not a parts list for the lift kit that I want to install on my vehicleWent to go install it today and found through inspection that I'm continuing to miss parts! These are: front and rear bump stops and ALL the hardware for the rear track bar bracketThis problem has been going on since July 27, It seems like this company is careless in putting together orders and in servicing customers.TranslateselectDesired Outcome: Prompt delivery off missing components and improved customer service
[redacted] , I apologize for any inconvenience I had a representative reach out and leave a message on 9/15/at the number we have on file Unfortunately I am showing the shocks ordered with a total do not qualify for the rebate OF If possible could you please send the pictures of our site showing this discount along with the number you contacted with and I will see what I can do to remedy this.Thanks and kind regards, Frank W [redacted]
Hello, We apologize for the issue regarding this order The bumper order was a "closeout item",meaning this was a discontinued item and we were pricing it very low Unfortunately they had sold out very quicklyThe other bumper requested is still an in production item and unfortunately we are not able to honor the price of the previously mentioned bumperNor do we have any bumpers, close out or otherwise available at that price point We do however realize how frustrating it must be to miss out on an item that becomes sold out or unavailable If the Customer would like to place an order for another model I would happily issue a store credit towards it Again we apologize this model and color bumper sold out so quickly Kind Regards, Frank [redacted] W [redacted] Quadratec Customer Service Manager
The ticket # that was issued from Qtech is [redacted] Gift Cert #,s [redacted] $ [redacted] $Thanks, [redacted] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They need to update their website, and catalogues with a label stating that the buyer will not be able to install the item themselves as it will need programing by the manufacture and/or dealership and that this programing will cost them moneyIf this is not done, others will go through the same problem Regards, [redacted]
This is a stand up companyYou get exactly what you orderedYou get it fastThe packaging was goodI was going to order a product from amazon that was the same price as Quadratec but was free shippingQuadratec's policy is free shipping at $+I had a great experience on my first order with them so I decided I would call and see if they would wave the shipping charge so I could continue to do business with themThey didI couldn't be more pleased with the way they want to establish a great relationship with their customers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSpecifically, the company has given me free shipping on the product, and has stated that the product will ship on May In addition, they have given me 20% off my next order Regards, [redacted]
Greg K***r from Quadratec's Customer Service couldn't have been more responsive and professional in dealing with an issue that I had with a recent purchase He was pleasant, professional, and extremely responsive to my needs, and he represents Quadratec very well I have purchased a number of custom parts and accessories for two different Jeep Wranglers from Quadratec, and it's refreshing to work with a company which stands behind the products that they sell They absolutely have my loyalty!
From: [redacted] *** < [redacted] >Date: Tue, Sep 1, at 8:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: " [redacted] " < [redacted] >Complaint# [redacted] Please be advised that today I received a refund for the item and my complaint should be closed as resolved.They were more than professional in resolving my complaint and dispute.Thank you,
[redacted] , I apologize for these issues I will have one of my senior reps contact you to resolve this Kind Regards, Frank W [redacted] Quadratec Cusatomer Service Manager
Hello,My apologies for this inconvenience I will have a representative reach out to you to have these issues remedied.Kind Regards,Frank W [redacted] Quadratec Customer Service Manager
Good Morning, I apologize that [redacted] did receive a day backorder noticeI am looking into what caused this and will be in touch with our findingsWe apologize for any inconvenienceThanks and kind regards,Frank W [redacted]
[redacted] ***11:AM (minutes ago)to me Yes, everything has been resolved and I am completely satisfiedThanks, ***
Hello,I apologize the the inconvenience this has caused.An agent will be in contact today to offer a resolution for thisKind regards,Frank
Revdex.com:I was contacted by Quadratec promptly and they offered to correct the issue in a way that was acceptable to both partiesTheir customer service was excellent, and every attempt was made to understand my side of the issue I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
From: [redacted] < [redacted] >Date: Fri, Dec 23, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com < [redacted] >Hey , I couldn't figure how to send a message back through the BBE website Sorry for my delayed response The issue has been resolved Thank you so much for helping fix the problem The day after I made a complaint through the Revdex.com I revived a phone call from QuadratecThey took care of the problem and actually listened to me I will always recommend the Revdex.com to all my friends as a organization that will help stand up for you Thank you [redacted]
Hello and Happy New Year, In checking my records I show this situation being resolved Please let me know if any further action needs to be taken Thank you and kind regards, Frank W [redacted] Quadratec Customer Service Manager
blem: Company does not seem to take customer service action unless I go through you, which is disappointing and probably a waist of your timeAfter my previous complaint of inaction by company, I received my missing [redacted] part, unfortunately not a parts list for the lift kit that I want to install on my vehicleWent to go install it today and found through inspection that I'm continuing to miss parts! These are: front and rear bump stops and ALL the hardware for the rear track bar bracketThis problem has been going on since July 27, It seems like this company is careless in putting together orders and in servicing customers.TranslateselectDesired Outcome: Prompt delivery off missing components and improved customer service
Hello,A representative will be in contact shortly to arrange pick up.My apologies for the inconvenience.Kind regards,Frank W [redacted]
Hello, I apologize for the issueA representative will be in touch shortly to rectify this issue Kind Regards, Frank W [redacted]
[redacted] , I apologize for any inconvenience I had a representative reach out and leave a message on 9/15/at the number we have on file Unfortunately I am showing the shocks ordered with a total do not qualify for the rebate OF If possible could you please send the pictures of our site showing this discount along with the number you contacted with and I will see what I can do to remedy this.Thanks and kind regards, Frank W [redacted]
Hello, We apologize for the issue regarding this order The bumper order was a "closeout item",meaning this was a discontinued item and we were pricing it very low Unfortunately they had sold out very quicklyThe other bumper requested is still an in production item and unfortunately we are not able to honor the price of the previously mentioned bumperNor do we have any bumpers, close out or otherwise available at that price point We do however realize how frustrating it must be to miss out on an item that becomes sold out or unavailable If the Customer would like to place an order for another model I would happily issue a store credit towards it Again we apologize this model and color bumper sold out so quickly Kind Regards, Frank [redacted] W [redacted] Quadratec Customer Service Manager
The ticket # that was issued from Qtech is [redacted] Gift Cert #,s [redacted] $ [redacted] $Thanks, [redacted] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They need to update their website, and catalogues with a label stating that the buyer will not be able to install the item themselves as it will need programing by the manufacture and/or dealership and that this programing will cost them moneyIf this is not done, others will go through the same problem Regards, [redacted]
This is a stand up companyYou get exactly what you orderedYou get it fastThe packaging was goodI was going to order a product from amazon that was the same price as Quadratec but was free shippingQuadratec's policy is free shipping at $+I had a great experience on my first order with them so I decided I would call and see if they would wave the shipping charge so I could continue to do business with themThey didI couldn't be more pleased with the way they want to establish a great relationship with their customers
My Apologies againThis is unacceptable.I am looking into and we will be in touch.Kind Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSpecifically, the company has given me free shipping on the product, and has stated that the product will ship on May In addition, they have given me 20% off my next order Regards, [redacted]
Greg K***r from Quadratec's Customer Service couldn't have been more responsive and professional in dealing with an issue that I had with a recent purchase He was pleasant, professional, and extremely responsive to my needs, and he represents Quadratec very well I have purchased a number of custom parts and accessories for two different Jeep Wranglers from Quadratec, and it's refreshing to work with a company which stands behind the products that they sell They absolutely have my loyalty!
From: [redacted] *** < [redacted] >Date: Tue, Sep 1, at 8:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: " [redacted] " < [redacted] >Complaint# [redacted] Please be advised that today I received a refund for the item and my complaint should be closed as resolved.They were more than professional in resolving my complaint and dispute.Thank you,
[redacted] , I apologize for these issues I will have one of my senior reps contact you to resolve this Kind Regards, Frank W [redacted] Quadratec Cusatomer Service Manager
Hello,My apologies for this inconvenience I will have a representative reach out to you to have these issues remedied.Kind Regards,Frank W [redacted] Quadratec Customer Service Manager