Complaint: [redacted] I am rejecting this response because: As I stated in my last response, the meeting with F [redacted] was cut short intentionally by F [redacted] and her staffI expect any reasonable person to believe the matter would not be resolved in their favor after a metting like thatDue to the delay that has already occurred I believed filing a complaint with the two agencies would finally get a legitimate response from F [redacted] and B***Clearly, it was used as another reason to delay a refund.I do not believe F [redacted] when she states a DOPL complaint “eliminates” her ability to resolve the situationThe DOPL investigator stated several times that he does not have any power to get me a refund and only investigates any violations of lawF [redacted] and B [redacted] could have still resolved the matter by issuing the refund at any point.I have been contacted by B***’s liability insuranceThey have advised they are reviewing the paper work from the other Orthopedic specialists and Veterinarians to determine if they will cover the cost of the failed surgery and costs to fix the problems caused by it.No contact has been made by F*’s liability insurance or any other insurance company.The DOPL investigator informed me the investigation is closed with Quail PointeHowever, the investigation is still open in regards to B***’s performanceThis complaint has been filed against F [redacted] and Quail Pointe because they hired B [redacted] who is a “traveling” surgeon and I could not find a legitimate business to file a complaint against B***I believe F [redacted] and Quail Pointe take on certain level of responsibility when it comes to hiring people to work for them and should be held accountable as well.This matter could have been easily resolved at any point with a simple refund for the surgery so I could have a competent veterinarian and surgeon fix my dogBecause of these ridiculous delay tactics and excuses my dog is still not fixed.I paid for a surgery to have to the knees fixed in my dogInstead, I now have a dog with a Right leg that has “Atrophy of the joint” requiring amputation and the Left leg still has the original problem and now has an additional fracture as a result of this failed surgery Sincerely, [redacted]
Unfortunately we are not able to comment further until we receive a release from the client to discuss their pets medical treatments publically We have sent a certified letter but have not had a response yet We would love to comment further but due to medical privacy regulations we are prohibited for commenting I feel that it's very unfair for this client to be able to say whatever they want but then not allow us to comment due to medical ethics Please sign the release form that has been sent so that we may be allowed to respond Kathleen F*
Complaint: [redacted] I am rejecting this response because: As I stated in my last response, the meeting with F [redacted] was cut short intentionally by F [redacted] and her staffI expect any reasonable person to believe the matter would not be resolved in their favor after a metting like thatDue to the delay that has already occurred I believed filing a complaint with the two agencies would finally get a legitimate response from F [redacted] and B***Clearly, it was used as another reason to delay a refund.I do not believe F [redacted] when she states a DOPL complaint “eliminates” her ability to resolve the situationThe DOPL investigator stated several times that he does not have any power to get me a refund and only investigates any violations of lawF [redacted] and B [redacted] could have still resolved the matter by issuing the refund at any point.I have been contacted by B***’s liability insuranceThey have advised they are reviewing the paper work from the other Orthopedic specialists and Veterinarians to determine if they will cover the cost of the failed surgery and costs to fix the problems caused by it.No contact has been made by F
*’s liability insurance or any other insurance company.The DOPL investigator informed me the investigation is closed with Quail PointeHowever, the investigation is still open in regards to B***’s performanceThis complaint has been filed against F [redacted] and Quail Pointe because they hired B [redacted] who is a “traveling” surgeon and I could not find a legitimate business to file a complaint against B***I believe F [redacted] and Quail Pointe take on certain level of responsibility when it comes to hiring people to work for them and should be held accountable as well.This matter could have been easily resolved at any point with a simple refund for the surgery so I could have a competent veterinarian and surgeon fix my dogBecause of these ridiculous delay tactics and excuses my dog is still not fixed.I paid for a surgery to have to the knees fixed in my dogInstead, I now have a dog with a Right leg that has “Atrophy of the joint” requiring amputation and the Left leg still has the original problem and now has an additional fracture as a result of this failed surgery Sincerely, [redacted]
Unfortunately we are not able to comment further until we receive a release from the client to discuss their pets medical treatments publically We have sent a certified letter but have not had a response yet We would love to comment further but due to medical privacy regulations we are prohibited for commenting I feel that it's very unfair for this client to be able to say whatever they want but then not allow us to comment due to medical ethics Please sign the release form that has been sent so that we may be allowed to respond Kathleen F
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