Good Afternoon, This e-mail is in response to a letter I received on 8/10/from the Revdex.comQuaker Lane Bait & Tackle has been in business for years and have Never had a complaintMr [redacted] dropped off his reel for service on 6/24/not a rod and reel Tag # yellow tag (receipt) attached above (he might be mistaken on leaving his rod) When Quaker Lane services a reel we never let the customer leave there rod at Quaker LaneThis has been a policy at Quaker lane for many, many yearsThe reel was serviced and we called Mr [redacted] on 7/22/at 4pm and left him a voice message that his reel was ready for pickup Mr [redacted] called back after we left him a message and asked about his (supposed) rod that he had left with Quaker LaneOn Quaker Lane receipt #dated 6/24/it states he left us a [redacted] reel for serviceMr [redacted] came in and said he wanted to pick up his rod that he dropped off and [redacted] said you did not drop off a rod you dropped off a reel, then Mr [redacted] states well then it must have been a rod and reel that he dropped offThen Mr [redacted] turned rude and obnoxious and started swearing and saying what are you calling me a [redacted] liarMr [redacted] was very professional and said we do not have your rod and you can look in the part of the store where all rod and reel repairs are located in the back roomThere was no rod that was hisMr [redacted] was still rude and obnoxious and swearing, where is my $rodSo Mr [redacted] said here is your reel and said Mr [redacted] didn’t have to pay the $fee for servicing the reel(which Mr [redacted] did not have to do) Mr [redacted] states he showed a receipt of purchase of his rod and reel from another company to manger [redacted] ***This never took placeMr [redacted] called someone and supposedly repeated what the receipt of purchase was(This would have no basis on the service of his reel) or rod that he did not leave at Quaker LaneA friend of Mr [redacted] , another gentleman named [redacted] is a good customer and asked me to look into the matter and get to the bottom of thisSo I asked a few questions on who was working when Mr [redacted] dropped off his reel , he said an older guy with curly hairSo after looking into this matter it states on the receipt it was [redacted] *** [redacted] no longer is with us, so I called [redacted] and left him a message to call me [redacted] calls back minutes later and I ask him if he remembers Mr [redacted] dropping off his reel and if there was a rod with it [redacted] states he did not, and that Quaker Lane policy is we never take rods in for a reel repair, we make the customer take the reel off the rod and just keep the reel for repairSo I called [redacted] back within hour and said I spoke with [redacted] and he was adamant that no rod was left at Quaker Lane..Quaker Lane Bait & Tackle is a very friendly service business with no complaints in yearsLook at the receipt #(attached) only a reel was dropped off at Quaker Lane as stated on receipt If you should require any additional info please feel free to contact me directlyRegards [redacted] Quaker Lane Bait & Tackle [redacted] RI [redacted] (personal e-mail)
Good Afternoon, This e-mail is in response to a letter I received on 8/10/from the Revdex.comQuaker Lane Bait & Tackle has been in business for years and have Never had a complaintMr [redacted] dropped off his reel for service on 6/24/not a rod and reel Tag # yellow tag (receipt) attached above (he might be mistaken on leaving his rod) When Quaker Lane services a reel we never let the customer leave there rod at Quaker LaneThis has been a policy at Quaker lane for many, many yearsThe reel was serviced and we called Mr [redacted] on 7/22/at 4pm and left him a voice message that his reel was ready for pickup Mr [redacted] called back after we left him a message and asked about his (supposed) rod that he had left with Quaker LaneOn Quaker Lane receipt #dated 6/24/it states he left us a [redacted] reel for serviceMr [redacted] came in and said he wanted to pick up his rod that he dropped off and [redacted] said you did not drop off a rod you dropped off a reel, then Mr [redacted] states well then it must have been a rod and reel that he dropped offThen Mr [redacted] turned rude and obnoxious and started swearing and saying what are you calling me a [redacted] liarMr [redacted] was very professional and said we do not have your rod and you can look in the part of the store where all rod and reel repairs are located in the back roomThere was no rod that was hisMr [redacted] was still rude and obnoxious and swearing, where is my $rodSo Mr [redacted] said here is your reel and said Mr [redacted] didn’t have to pay the $fee for servicing the reel(which Mr [redacted] did not have to do) Mr [redacted] states he showed a receipt of purchase of his rod and reel from another company to manger [redacted] ***This never took placeMr [redacted] called someone and supposedly repeated what the receipt of purchase was(This would have no basis on the service of his reel) or rod that he did not leave at Quaker LaneA friend of Mr [redacted] , another gentleman named [redacted] is a good customer and asked me to look into the matter and get to the bottom of thisSo I asked a few questions on who was working when Mr [redacted] dropped off his reel , he said an older guy with curly hairSo after looking into this matter it states on the receipt it was [redacted] *** [redacted] no longer is with us, so I called [redacted] and left him a message to call me [redacted] calls back minutes later and I ask him if he remembers Mr [redacted] dropping off his reel and if there was a rod with it [redacted] states he did not, and that Quaker Lane policy is we never take rods in for a reel repair, we make the customer take the reel off the rod and just keep the reel for repairSo I called [redacted] back within hour and said I spoke with [redacted] and he was adamant that no rod was left at Quaker Lane..Quaker Lane Bait & Tackle is a very friendly service business with no complaints in yearsLook at the receipt #(attached) only a reel was dropped off at Quaker Lane as stated on receipt If you should require any additional info please feel free to contact me directlyRegards [redacted] Quaker Lane Bait & Tackle [redacted] RI [redacted] (personal e-mail)