Qual-T Designs

Initial Business Response / [redacted] (1000, 10, 2016/10/31) */ Mr[redacted] was provided a quote and invoice that included the terms and conditions of his orderHe also received a mockup photo of his designThe quote, invoice, and photos are available and can be emailed to the Revdex.com at your request Because of the nature of our business (custom embroidery) all customers are informed that deposits, payments and sale items are non-refundable Mr[redacted] 's item was custom designed for "him" only and was sewn with his personal information on it, including his name, and affiliationThis item cannot be resold because of the customization and personalized verbiage Mr[redacted] 's design was 350,stitchesBase price is $1.00/stitchesHe received a sale price of $ Mr[redacted] filed a dispute with PayPal our merchant services company, requesting a full refundPayPal denied his claim Below is the transcript of our conversation with Mr[redacted] Transcript of Facebook Correspondence (Where there is no dialogue, pictures of the product was sent) [redacted] GreetingsWanted to put in a orderWould it be ready before next for session? Aug 5You accepted [redacted] 's request 8/5, 11:51am Deric M [redacted] I can't guarantee that it willBut I will tryWhat would you like? August 8/5, 4:44pm [redacted] Sorry for the late responsePhone died on mePictures are attached 8/5, 4:44pm [redacted] 8/5, 4:45pm [redacted] 8/5, 4:47pm [redacted] So the sleeves would be the same with the camel and the pyramidsThe front would read, [redacted] , [redacted] on the leftOn the right, [redacted] , [redacted] , [redacted] The back if you have this picture or something similar on hand I would like on the back in the middle 8/5, 4:50pm Deric M [redacted] Here are the backs I have in stock 8/5, 4:51pm Deric M [redacted] 8/5, 4:53pm Deric M [redacted] If you want me to create the image you sent it will be $plus the cost of the shirt and shipping 8/5, 4:54pm [redacted] Yeah I might just pay the $What's the cost of the shirt so far? 8/5, 4:58pm Deric M [redacted] $embroidery and shirt + $digitizing+ $ShippingThe shipping is high because I will have to over night it to me, then expedite it to youALSO I will need you to pay by 5:which is my cutoff time to get the shirt to me to work on 8/5, 4:59pm [redacted] 8/5, 5:00pm Deric M [redacted] Is that ok and are you ready for your invoice? 8/5, 5:01pm [redacted] Yeah price is goodAnother question thoughWhich picture do you think will sit well on the burgundy? The first or second? 8/5, 5:01pm Deric M [redacted] I'm looking at that right now Probably the first The second one is sweet tho'! 8/5, 5:04pm [redacted] Yeah I like the second betterDamn okayLet's do the 2ndThat's actually the better choiceCan I give you a call though? What's your number? 8/5, 5:04pm Deric M [redacted] You can call me via messenger or [redacted] direct 8/5, 5:06pm Deric M [redacted] 8/5, 5:07pm Deric M [redacted] Forgot to show you that 8/5, 5:15pm [redacted] Forgot to ask? Are you a Noble and if so will you be in Tampa? 8/5, 5:15pm Deric M [redacted] Follow the above link to pay I'm notIn blue and Red houseHaven't had the timeI'm interested really busyEven if I was going I would be workingSeems like a good time tho'! I have mins left to orderWaiting on you 8/5, 5:21pm [redacted] Done 8/5, 5:25pm Deric M [redacted] 8/5, 5:25pm Deric M [redacted] Large right? !?!?!? ? 8/5, 5:26pm [redacted] Shirt Large Front: [redacted] Emblem Collar: SolBoi 1st Sleeve: Camel 2nd Sleeve: Black Stone Back: [redacted] (spelled out above and below) 8/5, 5:26pm Deric M [redacted] 8/5, 5:27pm [redacted] I'll let you know which color scheme for the picture for the back once you send me a few samples Are those larges cut different from the dickies large? 8/5, 5:28pm Deric M [redacted] A little larger to me A little SMALLER 8/5, 5:28pm [redacted] Ok can I go with a medium? I'm a small guy 8/5, 5:28pm Deric M [redacted] I meant to say smaller 8/5, 5:29pm [redacted] Oh okayNevermindGo with the large 8/5, 5:30pm Deric M [redacted] 8/5, 5:38pm [redacted] Here's what I'm working with right now 8/5, 5:38pm [redacted] 8/5, 5:38pm [redacted] 8/5, 5:42pm [redacted] Since we not doing all the letter printing do you have any small emblems like the ones I have on the front pockets to replace that? 8/5, 5:54pm Deric M [redacted] Yeah August 8/8, 7:01pm [redacted] GreetingsAny of the images digital yet for viewing? August 8/9, 3:57pm [redacted] Just sending a reminder before you depart for the day sirThanks 8/9, 4:16pm Deric M [redacted] Thanks I had forgotten, doing it right nowGive me a few August 8/9, 7:47pm [redacted] OkThanks August 8/10, 10:07am [redacted] Any movement August 8/10, 5:50pm Deric M [redacted] A sample of what it will look likeSorry it took so longI have a lot of last minute orders 8/10, 5:51pm [redacted] That's the color of the lettering? 8/10, 5:52pm Deric M [redacted] it doesn't have to be what color do you want? 8/10, 5:53pm [redacted] I just want it to blend well with the pictureThe tan or gold print might fit best 8/10, 5:54pm Deric M [redacted] ok 8/10, 5:55pm [redacted] Just let me know once it's completeI leave 3am on Friday morning heading to Florida 8/10, 5:57pm Deric M [redacted] ok August 8/11, 4:44pm [redacted] Just gave you a callSeeing what the shirt is looking like on completionHopefully you can ship it tomorrow so it can be next day delivery on SaturdayLet me know somethingThanks August 8/12, 3:45pm [redacted] Sir, Address for the shipment is below [redacted] C/O [redacted] Room: [redacted] Please let me know a statusThanks September 9/13, 9:28am Deric M [redacted] I was hoping to be able to finish your shirt and send it with somebody that was leaving this morning but we had issues with the fileWe will issue you a partial refund of $for missing the deadlineThese type of issues is why we ask for 4-weeks for completion and deliveryThanks you will have your shirt and partial refund by next Friday September 9/18, 10:13am [redacted] I'm just seeing this messageDo me a full refundI needed the shirt in TampaThanks 9/18, 10:17am Deric M [redacted] Your shirt is just about completeIt will be mailed in the next several days and a partial refund will be issuedWe were very clear about our turn around times and did our best to meet your custom requestThanks September 9/18, 1:35pm [redacted] Good copy September 9/26, 10:48am [redacted] Status? If the shirt was being worked on and almost complete to be sent to Tampa, should be delivered alreadyBusiness and service is not what I expected 9/26, 10:51am Deric M [redacted] You'll have it this weekI attempted to do you a favor by placing you in front of some other customers that didn't have an immediate deadlineI think I was clear about our turn around time for delivery and completionYour shirt will be in your hands this weekWhen it has shipped you will receive a tracking numberThanks Initial Consumer Rebuttal / [redacted] (3000, 16, 2016/11/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'll accept the $returnPlease have the company issue a tracking number or provide confirmation of $being returnedAs of today November 7, There is no credit to my Paypal or to my credit cardNo payment received via mail Final Business Response / [redacted] (4000, 20, 2016/11/22) */ The $refund was issued on 11/22/via PaypalA copy of the receipt has been attached Thank you Quali-T Designs

Initial Business Response /* (1000, 10, 2016/10/31) */
Mr.[redacted] was provided a quote and invoice that included the terms and conditions of his order. He also received a mockup photo of his design. The quote, invoice, and photos are available and can be emailed to the Revdex.com at your...

request.
Because of the nature of our business (custom embroidery) all customers are informed that deposits, payments and sale items are non-refundable.
Mr.[redacted]'s item was custom designed for "him" only and was sewn with his personal information on it, including his name, and affiliation. This item cannot be resold because of the customization and personalized verbiage.
Mr.[redacted]'s design was 350,000 stitches. Base price is $1.00/1000 stitches. He received a sale price of $230.00.
Mr.[redacted] filed a dispute with PayPal our merchant services company, requesting a full refund. PayPal denied his claim.
Below is the transcript of our conversation with Mr.[redacted].
Transcript of Facebook Correspondence
(Where there is no dialogue, pictures of the product was sent)

[redacted]
Greetings. Wanted to put in a order. Would it be ready before next for session?

Aug 5You accepted [redacted]'s request.

8/5, 11:51am
Deric M[redacted]
I can't guarantee that it will. But I will try. What would you like?
August 5

8/5, 4:44pm
[redacted]
Sorry for the late response. Phone died on me. Pictures are attached.

8/5, 4:44pm
[redacted]

8/5, 4:45pm
[redacted]

8/5, 4:47pm
[redacted]
So the sleeves would be the same with the camel and the pyramids. The front would read, [redacted] on the left. On the right, [redacted].
The back if you have this picture or something similar on hand I would like on the back in the middle.

8/5, 4:50pm
Deric M[redacted]
Here are the backs I have in stock.

8/5, 4:51pm
Deric M[redacted]

8/5, 4:53pm
Deric M[redacted]
If you want me to create the image you sent it will be $60. plus the cost of the shirt and shipping.

8/5, 4:54pm
[redacted]
Yeah I might just pay the $60. What's the cost of the shirt so far?

8/5, 4:58pm
Deric M[redacted]
$140 embroidery and shirt + $60 digitizing+ $30 Shipping. The shipping is high because I will have to over night it to me, then expedite it to you. ALSO I will need you to pay by 5:30 which is my cutoff time to get the shirt to me to work on.

8/5, 4:59pm
[redacted]

8/5, 5:00pm
Deric M[redacted]
Is that ok and are you ready for your invoice?

8/5, 5:01pm
[redacted]
Yeah price is good. Another question though. Which picture do you think will sit well on the burgundy? The first or second?

8/5, 5:01pm
Deric M[redacted]
I'm looking at that right now.
Probably the first 1. The second one is sweet tho'!

8/5, 5:04pm
[redacted]
Yeah I like the second better. Damn okay. Let's do the 2nd. That's actually the better choice. Can I give you a call though? What's your number?

8/5, 5:04pm
Deric M[redacted]
You can call me via messenger or [redacted] direct.

8/5, 5:06pm
Deric M[redacted]

8/5, 5:07pm
Deric M[redacted]
Forgot to show you that 1

8/5, 5:15pm
[redacted]
Forgot to ask? Are you a Noble and if so will you be in Tampa?

8/5, 5:15pm
Deric M[redacted]
Follow the above link to pay
I'm not. In blue and Red house. Haven't had the time. I'm interested really busy. Even if I was going I would be working. Seems like a good time tho'!
I have 10 mins left to order. Waiting on you.

8/5, 5:21pm
[redacted]
Done

8/5, 5:25pm
Deric M[redacted]

8/5, 5:25pm
Deric M[redacted]
Large right? !?!?!?
?

8/5, 5:26pm
[redacted]
Shirt size: Large
Front: [redacted] Emblem
Collar: Solja Boi
1st Sleeve: Camel
2nd Sleeve: Black Stone
Back: [redacted] (spelled out above and below)

8/5, 5:26pm
Deric M[redacted]

8/5, 5:27pm
[redacted]
I'll let you know which color scheme for the picture for the back once you send me a few samples.
Are those larges cut different from the dickies large?

8/5, 5:28pm
Deric M[redacted]
A little larger to me
A little SMALLER

8/5, 5:28pm
[redacted]
Ok can I go with a medium? I'm a small guy

8/5, 5:28pm
Deric M[redacted]
I meant to say smaller

8/5, 5:29pm
[redacted]
Oh okay. Nevermind. Go with the large.

8/5, 5:30pm
Deric M[redacted]

8/5, 5:38pm
[redacted]
Here's what I'm working with right now.

8/5, 5:38pm
[redacted]

8/5, 5:38pm
[redacted]

8/5, 5:42pm
[redacted]
Since we not doing all the letter printing do you have any small emblems like the ones I have on the front pockets to replace that?

8/5, 5:54pm
Deric M[redacted]
Yeah
August 8

8/8, 7:01pm
[redacted]
Greetings. Any of the images digital yet for viewing?
August 9

8/9, 3:57pm
[redacted]
Just sending a reminder before you depart for the day sir. Thanks.

8/9, 4:16pm
Deric M[redacted]
Thanks I had forgotten, doing it right now. Give me a few
August 9

8/9, 7:47pm
[redacted]
Ok. Thanks
August 10

8/10, 10:07am
[redacted]
Any movement.
August 10

8/10, 5:50pm
Deric M[redacted]
A sample of what it will look like. Sorry it took so long. I have a lot of last minute orders.

8/10, 5:51pm
[redacted]
That's the color of the lettering?

8/10, 5:52pm
Deric M[redacted]
it doesn't have to be what color do you want?

8/10, 5:53pm
[redacted]
I just want it to blend well with the picture. The tan or gold print might fit best.

8/10, 5:54pm
Deric M[redacted]
ok

8/10, 5:55pm
[redacted]
Just let me know once it's complete. I leave 3am on Friday morning heading to Florida.

8/10, 5:57pm
Deric M[redacted]
ok
August 11

8/11, 4:44pm
[redacted]
Just gave you a call. Seeing what the shirt is looking like on completion. Hopefully you can ship it tomorrow so it can be next day delivery on Saturday. Let me know something. Thanks.
August 12

8/12, 3:45pm
[redacted]
Sir,
Address for the shipment is below.
[redacted] C/O [redacted] Room: [redacted]
Please let me know a status. Thanks
September 13

9/13, 9:28am
Deric M[redacted]
I was hoping to be able to finish your shirt and send it with somebody that was leaving this morning but we had issues with the file. We will issue you a partial refund of $40 for missing the deadline. These type of issues is why we ask for 4-6 weeks for completion and delivery. Thanks you will have your shirt and partial refund by next Friday.
September 18

9/18, 10:13am
[redacted]
I'm just seeing this message. Do me a full refund. I needed the shirt in Tampa. Thanks

9/18, 10:17am
Deric M[redacted]
Your shirt is just about complete. It will be mailed in the next several days and a partial refund will be issued. We were very clear about our normal turn around times and did our best to meet your custom request. Thanks
September 18

9/18, 1:35pm
[redacted]
Good copy.
September 26

9/26, 10:48am
[redacted]
Status? If the shirt was being worked on and almost complete to be sent to Tampa, should be delivered already. Business and service is not what I expected.

9/26, 10:51am
Deric M[redacted]
You'll have it this week. I attempted to do you a favor by placing you in front of some other customers that didn't have an immediate deadline. I think I was clear about our normal turn around time for delivery and completion. Your shirt will be in your hands this week. When it has shipped you will receive a tracking number. Thanks
Initial Consumer Rebuttal /* (3000, 16, 2016/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'll accept the $40 return. Please have the company issue a tracking number or provide confirmation of $40 being returned. As of today November 7, 2016. There is no credit to my Paypal or to my credit card. No payment received via mail.
Final Business Response /* (4000, 20, 2016/11/22) */
The $40.00 refund was issued on 11/22/2016 via Paypal. A copy of the receipt has been attached.
Thank you
Quali-T Designs.