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Qualfon USA Reviews (2)

December 30, 2016 Revdex.com [redacted] Dispute Resolution and Ad Review Counselor Via email at: [email protected]  Re: [redacted] - Qualfon USA This is in response to your letter to us...

dated 12/16/16, regarding a complaint from one [redacted] [redacted].Qualfon is an approved vendor for [redacted] and as such, our inbound and outbound products for individual [redacted] Agents like Ms. [redacted] are available for purchase on [redacted] along with other approved vendors.On 10/5/16,  Ms. [redacted] purchased our products on the marketing store where [redacted] and Qualfon post all terms and conditions of purchase.  The product that Ms. [redacted] purchased, comes with a monthly fee that covers the cost of our technology and hiring of employees to provide live operator phone answering and call resolutions for the Property and Casualty Insurance Industry.  This fee is charged in addition to any incremental transactional fees that may be incurred based upon an individual agents call volume or consumption of services that are offered. 
At the end of October of this year, [redacted] announced that the Qualfon products would no longer be offered to individual agents effective 12/30/16. 10/31/16, Ms. [redacted] called to inquire about the notification.  It was explained to her at that time by our Product Manager, that the services were going to be offered through the end of the year. At that time, she decided to keep the program and our service in place until 12/30/16.  She did not tell us she wanted to cancel services. On 12/2/16 she called in a second time and requested a refund. She spoke once again with our Product Manager.  It was explained to her, that there are no refunds for services that have already been provided.  It was further explained to her that to cancel, she must do so on the [redacted] and follow the prescribed process.  Our terms and conditions are provided to all customers.  To have cancelled for the month of December, Ms. [redacted] would have had to process that transaction on the marketing store where she originally purchased the product on or before November 10. That is the last time that we show record of speaking with Ms. [redacted]. 
Attached to this email are the terms and conditions that all agents agree to when purchasing products.  We have been an approved vendor of [redacted] for the past five years and not received a complaint like this in the past. 
Please let us know if we can provide any other information to you to shed light on this situation. 
Sincerely, Steve T[redacted]Vice President of Operations Qualfon,USA Central [redacted] 
[redacted] 
[redacted] 
[redacted] 
[redacted]

December 30, 2016 Revdex.com [redacted] Dispute Resolution and Ad Review Counselor Via email at: [email protected]  Re: [redacted] - Qualfon USA This is in response to your letter to us dated 12/16/16, regarding a complaint from one [redacted]...

** [redacted].Qualfon is an approved vendor for [redacted] and as such, our inbound and outbound products for individual [redacted] Agents like Ms. [redacted] are available for purchase on [redacted] along with other approved vendors.On 10/5/16,  Ms. [redacted] purchased our products on the marketing store where [redacted] and Qualfon post all terms and conditions of purchase.  The product that Ms. [redacted] purchased, comes with a monthly fee that covers the cost of our technology and hiring of employees to provide live operator phone answering and call resolutions for the Property and Casualty Insurance Industry.  This fee is charged in addition to any incremental transactional fees that may be incurred based upon an individual agents call volume or consumption of services that are offered. At the end of October of this year, [redacted] announced that the Qualfon products would no longer be offered to individual agents effective 12/30/16. 10/31/16, Ms. [redacted] called to inquire about the notification.  It was explained to her at that time by our Product Manager, that the services were going to be offered through the end of the year. At that time, she decided to keep the program and our service in place until 12/30/16.  She did not tell us she wanted to cancel services. On 12/2/16 she called in a second time and requested a refund. She spoke once again with our Product Manager.  It was explained to her, that there are no refunds for services that have already been provided.  It was further explained to her that to cancel, she must do so on the [redacted] and follow the prescribed process.  Our terms and conditions are provided to all customers.  To have cancelled for the month of December, Ms. [redacted] would have had to process that transaction on the marketing store where she originally purchased the product on or before November 10. That is the last time that we show record of speaking with Ms. [redacted]. Attached to this email are the terms and conditions that all agents agree to when purchasing products.  We have been an approved vendor of [redacted] for the past five years and not received a complaint like this in the past. Please let us know if we can provide any other information to you to shed light on this situation. Sincerely, Steve T[redacted]Vice President of Operations Qualfon,USA Central [redacted] 
[redacted] 
[redacted] 
[redacted] 
[redacted]

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Address: 4401 Innovation Dr, Fort Collins, Colorado, United States, 80525-3404

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Shady, yet now dead: once upon a time this website was reported to be associated with Qualfon USA, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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