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Qualia Real Estate Platform

201 Mission St #1800, San Francisco, California, United States, 94105

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I have spent over $50,000 on software that makes promises they have not delivered. This is fraud. I have been ripped off. This company has no one on staff that has the knowledge base to assist clientele. I believe this is criminal and want what I paid for or my money back. I am asking for a simple what they call “onboarding set up” due to a heart attack and major 18 wheeler accident that left me hospitalized and major surgery. I have been requesting assistance 6 months from Qualia support. Their knowledge base and promises to follow up are below par. I have been told over and over I would have the help I need. I purchased this software 2 years ago. When I came back from the hospital I have been begging for assistance from Qualia and have had zero assistance in the area needed to date. I am fighting to get to the right person and can’t figure it out after emailing all my contacts from Qualia and researching online I cannot get to the head…as the low men on the totem pole do not care about truly customer support. My staff and I reached out to support about 50 times or more and I ran into a Qualia rep, Pearla in person, in New Orleans, December 2019, for the Attorney CLE annual conference, in which I explained my circumstances and how for over 6 months I have received zero assistance on my set up of Connect. I was given a couple of 30 min blocks by Perla which is not at all what I need; this is a joke the onboarding was completely done wrong with Connect (I need someone to walk me through the system please) sending out emails no one from your team to date has been able to tell me even what our welcome letter looks like and when if ever its sent out. Workflow, etc. does not match the actual types of loans from out general screen drop down box? I have contacted every department of Qualia I know of with no assistance as to what my actual need is. After working through Qualia University all webinars and hiring you all for marketplace, abstracts, and reconciliation….the fact that I cannot get support for connect to work properly is sad! On a daily basis I have real estate agents and lenders telling me to not include them in the Qualia system because it is not set up properly and they hate it….and spending over around $50,000.00 personally (or more at this point) is completely ridiculous and legally an issue.This morning before filing a better business complaint I wanted to give one more opportunity so I called the sales department and spoke to Chris and JM who recommended Sonny reaching out to me, and that Perla was no longer working in the same department and John would be able to assist…..I for the last time am demanding that Qualia onboarding will review the fact that during my companies on boarding process. I had an accident with an 18 wheeler, had major surgery, and a plate in my neck, & then a heart attack. Come on is someone this company must be set up for customer relations??? I do not want or need a 30 min block…I am losing customers, my surveys say they will not come back due to our Qualia System!!! …I need my Qualia System reworked from Start to finish in Admin, set up properly!!! I have done most of the work myself spending every weekend and holiday away from my family working 14 hour days to set this up myself ,since, I cannot get quality assistance from Qualia!!!! I believe the product itself is great or I would not have bought it. If I would have known then what I know now that your service that is below par; I would have never purchased your system. I want the owner to know what I am going through because as a business owner I would want to know. There are specific issues that are not addresses in the Qualia Setup… especially for the one 1 state unique to all the other, Louisiana, after 20 years of business, top in the State of Louisiana, the complaints from customers on the way Qualia is set up is ruining my business and I have lost MANY clients. This needs to be resolved or management is advising we go back to SoftPro Select. Purchasing Qualia was supposed to take my business to the next level up ….not down….what is going on here??

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Address: 201 Mission St #1800, San Francisco, California, United States, 94105

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