VIN #[redacted]· Vehicle safety inspection done 11/18/2014 at 19,743 miles. Safety inspection included oil change, tire rotation, air filter replacement, wiper insert replacement, and rear brake replacement. Air conditioning operation was part of the...
inspection and was checked off as working.· Customer took delivery 12/10/2014 with 19,782 miles on vehicle.· Customer came in with a concern that the air conditioner was not blowing cold on 3/16/2015 at 24,500 miles. Customer took vehicle without inspection after an estimate was given to determine problem.· Customer dropped off vehicle using night drop on 3/22/15. Repair order was written on 3/23/15 at 24,873 miles. Customer authorized diagnosis, technician found a hole in the a/c condenser in the lower grill area. He also noted that whatever hit the condenser had pushed it into the radiator causing damage to radiator. There were no signs of damage to the front bumper and the technician recommended both the condenser and radiator be replaced. Customer was given an estimate of $987.88 to repair the vehicle, customer declined having the recommended parts replaced and picked up the vehicle.· Customer made contact with the service director, [redacted]. [redacted] met with customer and inspected vehicle with the customer. He found that the puncture on the condenser was directly in the opening of the bumper (lower grill area) and pointed it out to the customer. [redacted] then reviewed the initial safety inspection checklist (safety inspection) with the customer pointing out that the air conditioning system was working correctly at that time. [redacted] asked how the vehicles defroster was working through the winter months and the customer acknowledged that it had been working fine. [redacted] went over the function of the defroster on how it relies on the air conditioner to clear the glass. He explained to the customer that pressing the defrost button turns the air conditioning system on and that if the a/c system was in its current status the defroster would not have functioned correctly. · [redacted] suggested to the customer that checking with her insurance carrier based on the type of damage. It looked like either road hazard damage or a result of hitting something low to punch the radiator back. He suggested this as an option due to her not knowing how it could have happened and that she may have coverage through a comprehensive claim. The customer stated that she may look into this.· [redacted] then offered to look into a discount for the customer and would have to get back with her. A few days later [redacted] contacted the customer and offered a $200.00 discount towards the repair. She stated she did not want to pay anything towards the repair and asked what she could do. [redacted] suggested that she reach out to the Bureau of Automotive Repair and that we will use them as a customer focused intermediary that will look to see if we missed something.· [redacted] felt that after reviewing the initial safety inspection, seeing the damage to the a/c condenser, and that the customer acknowledged the defroster system had been working correctly through the winter months, that it was clear that the vehicle was sold here in December with a working a/c system.
VIN #[redacted]· Vehicle safety inspection done 11/18/2014 at 19,743 miles. Safety inspection included oil change, tire rotation, air filter replacement, wiper insert replacement, and rear brake replacement. Air conditioning operation was part of the...
inspection and was checked off as working.· Customer took delivery 12/10/2014 with 19,782 miles on vehicle.· Customer came in with a concern that the air conditioner was not blowing cold on 3/16/2015 at 24,500 miles. Customer took vehicle without inspection after an estimate was given to determine problem.· Customer dropped off vehicle using night drop on 3/22/15. Repair order was written on 3/23/15 at 24,873 miles. Customer authorized diagnosis, technician found a hole in the a/c condenser in the lower grill area. He also noted that whatever hit the condenser had pushed it into the radiator causing damage to radiator. There were no signs of damage to the front bumper and the technician recommended both the condenser and radiator be replaced. Customer was given an estimate of $987.88 to repair the vehicle, customer declined having the recommended parts replaced and picked up the vehicle.· Customer made contact with the service director, [redacted]. [redacted] met with customer and inspected vehicle with the customer. He found that the puncture on the condenser was directly in the opening of the bumper (lower grill area) and pointed it out to the customer. [redacted] then reviewed the initial safety inspection checklist (safety inspection) with the customer pointing out that the air conditioning system was working correctly at that time. [redacted] asked how the vehicles defroster was working through the winter months and the customer acknowledged that it had been working fine. [redacted] went over the function of the defroster on how it relies on the air conditioner to clear the glass. He explained to the customer that pressing the defrost button turns the air conditioning system on and that if the a/c system was in its current status the defroster would not have functioned correctly. · [redacted] suggested to the customer that checking with her insurance carrier based on the type of damage. It looked like either road hazard damage or a result of hitting something low to punch the radiator back. He suggested this as an option due to her not knowing how it could have happened and that she may have coverage through a comprehensive claim. The customer stated that she may look into this.· [redacted] then offered to look into a discount for the customer and would have to get back with her. A few days later [redacted] contacted the customer and offered a $200.00 discount towards the repair. She stated she did not want to pay anything towards the repair and asked what she could do. [redacted] suggested that she reach out to the Bureau of Automotive Repair and that we will use them as a customer focused intermediary that will look to see if we missed something.· [redacted] felt that after reviewing the initial safety inspection, seeing the damage to the a/c condenser, and that the customer acknowledged the defroster system had been working correctly through the winter months, that it was clear that the vehicle was sold here in December with a working a/c system.