Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ To whom it may concern, After reviewing this case I found that this customer did not order from us but rather a customer of ours as we only sell to wholesale dealersMy customer informed me that [redacted] had ordered a certain color then after it was processed and delivered she requested a different color productSince every job is custom manufactured, it is against our policy to return any ordered material(the customer was made aware of this before the order was placed.) Since they are a third party and not a direct customer of ours, I do not feel we should be liable for this Thank you, Reuben M [redacted] General Manager Qualiform Metals Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response because the color chart provided does NOT match the color roofing that was deliveredQualiform Metals provided the color chart Final Business Response / [redacted] (4000, 12, 2015/07/27) */ Dorn Color produces all of the color charts that Qualiform Metals usesThey are the industry expert in precise color matching, surface texture, and unique finish reproductionWe carefully and rigorously check each and every batch of color charts to ensure that they are an exact match, each and every time Thank you, Reuben M [redacted] General Manager Qualiform Metals Final Consumer Response / [redacted] (4200, 14, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) As you can see from the color chart and pictures from the roofing we received, the colors are not a matchStill totaly dissatisfied with the way your company would not even try to work with us to solve this problemWould not recommend your company to anyone We sent pictures of the color chart and roofing materials to the Revdex.com in hopes of helping us resolve this issue [redacted]
Initial Business Response /* (1000, 5, 2015/06/30) */
To whom it may concern,
After reviewing this case I found that this customer did not order from us but rather a customer of ours as we only sell to wholesale dealers. My customer informed me that [redacted] had ordered a certain...
color then after it was processed and delivered she requested a different color product. Since every job is custom manufactured, it is against our policy to return any ordered material. (the customer was made aware of this before the order was placed.) Since they are a third party and not a direct customer of ours, I do not feel we should be liable for this.
Thank you,
Reuben M[redacted]
General Manager
Qualiform Metals
Initial Consumer Rebuttal /* (3000, 7, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response because the color chart provided does NOT match the color roofing that was delivered. Qualiform Metals provided the color chart.
Final Business Response /* (4000, 12, 2015/07/27) */
Dorn Color produces all of the color charts that Qualiform Metals uses. They are the industry expert in precise color matching, surface texture, and unique finish reproduction. We carefully and rigorously check each and every batch of color charts to ensure that they are an exact match, each and every time.
Thank you,
Reuben M[redacted]
General Manager
Qualiform Metals
Final Consumer Response /* (4200, 14, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As you can see from the color chart and pictures from the roofing we received, the colors are not a match. Still totaly dissatisfied with the way your company would not even try to work with us to solve this problem. Would not recommend your company to anyone.
We sent pictures of the color chart and roofing materials to the Revdex.com in hopes of helping us resolve this issue.
[redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ To whom it may concern, After reviewing this case I found that this customer did not order from us but rather a customer of ours as we only sell to wholesale dealersMy customer informed me that [redacted] had ordered a certain color then after it was processed and delivered she requested a different color productSince every job is custom manufactured, it is against our policy to return any ordered material(the customer was made aware of this before the order was placed.) Since they are a third party and not a direct customer of ours, I do not feel we should be liable for this Thank you, Reuben M [redacted] General Manager Qualiform Metals Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response because the color chart provided does NOT match the color roofing that was deliveredQualiform Metals provided the color chart Final Business Response / [redacted] (4000, 12, 2015/07/27) */ Dorn Color produces all of the color charts that Qualiform Metals usesThey are the industry expert in precise color matching, surface texture, and unique finish reproductionWe carefully and rigorously check each and every batch of color charts to ensure that they are an exact match, each and every time Thank you, Reuben M [redacted] General Manager Qualiform Metals Final Consumer Response / [redacted] (4200, 14, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) As you can see from the color chart and pictures from the roofing we received, the colors are not a matchStill totaly dissatisfied with the way your company would not even try to work with us to solve this problemWould not recommend your company to anyone We sent pictures of the color chart and roofing materials to the Revdex.com in hopes of helping us resolve this issue [redacted]
Initial Business Response /* (1000, 5, 2015/06/30) */
To whom it may concern,
After reviewing this case I found that this customer did not order from us but rather a customer of ours as we only sell to wholesale dealers. My customer informed me that [redacted] had ordered a certain...
color then after it was processed and delivered she requested a different color product. Since every job is custom manufactured, it is against our policy to return any ordered material. (the customer was made aware of this before the order was placed.) Since they are a third party and not a direct customer of ours, I do not feel we should be liable for this.
Thank you,
Reuben M[redacted]
General Manager
Qualiform Metals
Initial Consumer Rebuttal /* (3000, 7, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response because the color chart provided does NOT match the color roofing that was delivered. Qualiform Metals provided the color chart.
Final Business Response /* (4000, 12, 2015/07/27) */
Dorn Color produces all of the color charts that Qualiform Metals uses. They are the industry expert in precise color matching, surface texture, and unique finish reproduction. We carefully and rigorously check each and every batch of color charts to ensure that they are an exact match, each and every time.
Thank you,
Reuben M[redacted]
General Manager
Qualiform Metals
Final Consumer Response /* (4200, 14, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As you can see from the color chart and pictures from the roofing we received, the colors are not a match. Still totaly dissatisfied with the way your company would not even try to work with us to solve this problem. Would not recommend your company to anyone.
We sent pictures of the color chart and roofing materials to the Revdex.com in hopes of helping us resolve this issue.
[redacted]