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QualiGlass Windows & Doors Ltd

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Reviews QualiGlass Windows & Doors Ltd

QualiGlass Windows & Doors Ltd Reviews (3)

RE: [redacted] : [redacted] Telephone call came in requesting for a quotationCall sheet attachedQuotation was prepared after a site meeting with Mr [redacted] to the scope of work that Mr& Mrs [redacted] were looking forMr& Mrs [redacted] came in to our show room, to choose the style of door and sign for the work to proceed complete with a depositQuotation was prepared referenced here as [redacted] , once deposit was made, this quotation became job [redacted] All the terms and conditions are listed on the quotationIt clearly states Payment Terms of the quotation, lists all items that were being sold on the job complete with their sizesWhen the scheduling of work was being done, called Mr& Mrs [redacted] 's residence advising them that it would take days for the installationMrs [redacted] was there for day one, and she was not there for day two of the installationWhen scheduling the work, there was no communication that is was Mrs [redacted] who was suppose to be the lead on the job and who was supposed to be accepting the workCertificate of completion, if Mr [redacted] was not suppose to sign and accept it, Mr [redacted] should have stated, you have to get Mrs [redacted] to get this signedWhen Mrs [redacted] called in and was questioning about the storm door, the original salesperson, Steve S [redacted] went out to meet with Mrs [redacted] , they went over the details, Steve prepared paper work, copy attached, for which Mrs [redacted] signed, QG went out to site cleaned up the deficienciesEven at this meeting Mrs [redacted] did not state that she was lead and Mr [redacted] should have not signed and accepted the workQG does not understand the validity of this complaint? QG proceeded with work that was discussed, signed and authorized by the homeownerThank you in advanceChris E***

Cornplaint1D# ***Regarding the above referenced compliant which we are not accepting Qualiglass response to primary complaint which is as follows:1- Door was far shorter than our original door and frame ( they measured it, not us as they are the "Professionals" I should not have to recheck their measurements)2- Since the door was made to fit into a taller original opening they had to build up the bottom of the frame which then resulted in a tripping hazard and my custom Screen door no longer fitting back on.3- Bernie the installer cut my custom screen door to make it fit into the new shorter frame opening and after cutting it down said it would not fitSo now I no longer have a screen door as this one has been damaged by cutting the bottom of it.** *** ** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** ** ** *** *** *** *** *** ** *** *** *** * *** *** *** *** *** ***And as for my not being there on day we were originally told it would be one day and at the end of day one of the install we were then informed that it would be days and as result I could not personally be there.The Sales person Steve knew we wanted the Screen door back on as we confirmed with him before installation we would have to keep the screen open so the heat would not build upThe only time it was mentioned that we would have to purchase a new screen door to fit the smaller door opening was after they damaged my original screen door and could not make it fit the new shorter opening.As mentioned in my original omplaint all I am asking for is Qualiglass reimburse us for the cost to replace the screen door at was damaged by Bernie their Installer. *** * *** ***

RE: [redacted] [redacted] Telephone call came in requesting for a quotation. Call sheet attached. Quotation was prepared after a site meeting with Mr. [redacted] to the scope of work that Mr. & Mrs. [redacted] were looking for. Mr. & Mrs. [redacted] came in to our show room, to choose the...

style of door and sign for the work to proceed complete with a deposit. Quotation was prepared referenced here as [redacted], once deposit was made, this quotation became job [redacted]. All the terms and conditions are listed on the quotation. It clearly states Payment Terms of the quotation, lists all items that were being sold on the job complete with their sizes. When the scheduling of work was being done, called Mr. & Mrs. [redacted]'s residence advising them that it would take 2 days for the installation. Mrs. [redacted] was there for day one, and she was not there for day two of the installation. When scheduling the work, there was no communication that is was Mrs. [redacted] who was suppose to be the lead on the job and who was supposed to be accepting the work. Certificate of completion, if Mr. [redacted] was not suppose to sign and accept it, Mr. [redacted] should have stated, you have to get Mrs. [redacted] to get this signed. When Mrs. [redacted] called in and was questioning about the storm door, the original salesperson, Steve S[redacted] went out to meet with Mrs [redacted], they went over the details, Steve prepared paper work, copy attached, for which Mrs. [redacted] signed, QG went out to site cleaned up the deficiencies. Even at this meeting Mrs. [redacted] did not state that she was lead and Mr. [redacted] should have not signed and accepted the work. QG does not understand the validity of this complaint? QG proceeded with work that was discussed, signed and authorized by the homeowner. Thank you in advance. Chris E[redacted]

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Address: 196 8 ave, New York, Alberta, Canada, T6B 0E8

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