We are in contact with the customer directly and are working to resolve this to their satisfaction.Thank you,Jaimie S*Manager, Field Operations and Communications Encore Companies
Re: ID#: [redacted] We understand Ms [redacted] is frustrated about our appointment cancellation policyWe are committed to the wellness of our customers and clearly we did not satisfy her intent on well-beingWe have contacted Ms [redacted] directly and understand that we have resolved the situation to her satisfactionAccordingly, we consider this complaint resolved and respectfully request that the complaint be closedSincerely, [redacted] ***Manager, Field Operations and CommunicationsEncore Companies
March 13, 2017Revdex.com N12th Street Phoenix, AZ 85014-4585Re: ID#: [redacted] After reviewing the complaint in regards to Mr [redacted] and his wife’s account with Massage Envy North Phoenix we have found that Mr [redacted] ’s account was in fact cancelled as requested however we did not find a record requesting to cancel his wife’s accountWe are committed to the wellness of our customers and we have contacted Mr [redacted] directly and understand that we have resolved the situation to his satisfactionAccordingly, we consider this complaint resolved and respectfully request that the complaint be closed Sincerely, [redacted] S*Manager, Field Operations and Communications Encore Companies [redacted] @envyaz.com [redacted] *** Phoenix, AZ
Re: ID#: [redacted] After reviewing the complaint in regards to Ms [redacted] account with Massage Envy Moon Valley, we have reached out to Ms [redacted] directly and resolved the issueShe has expressed that she is satisfied with the resolutionAccordingly, we consider this complaint resolved to the satisfaction of both parties and respectfully request that the complaint be closed Sincerely, [redacted] S [redacted] Manager, Field Operations and Communications Encore Companies [redacted] @envyaz.com [redacted] Phoenix, AZ
We are committed to the wellness of our customers, we have contacted Ms [redacted] directly and understand that we have resolved the situation to her satisfactionAccordingly, we consider this complaint resolved and respectfully request that the complaint be closed Sincerely,Jaimie S*Manager, Field Operations and Communications Encore Companies N16th Street Suite Phoenix, AZ
We are in contact with the customer directly and are working to resolve this to their satisfaction.Thank you,Jaimie S
*Manager, Field Operations and Communications Encore Companies
Re: ID#: [redacted] We understand Ms [redacted] is frustrated about our appointment cancellation policyWe are committed to the wellness of our customers and clearly we did not satisfy her intent on well-beingWe have contacted Ms [redacted] directly and understand that we have resolved the situation to her satisfactionAccordingly, we consider this complaint resolved and respectfully request that the complaint be closedSincerely, [redacted] ***Manager, Field Operations and CommunicationsEncore Companies
March 13, 2017Revdex.com N12th Street Phoenix, AZ 85014-4585Re: ID#: [redacted] After reviewing the complaint in regards to Mr [redacted] and his wife’s account with Massage Envy North Phoenix we have found that Mr [redacted] ’s account was in fact cancelled as requested however we did not find a record requesting to cancel his wife’s accountWe are committed to the wellness of our customers and we have contacted Mr [redacted] directly and understand that we have resolved the situation to his satisfactionAccordingly, we consider this complaint resolved and respectfully request that the complaint be closed Sincerely, [redacted] S
*Manager, Field Operations and Communications Encore Companies [redacted] @envyaz.com [redacted] *** Phoenix, AZ
Re: ID#: [redacted] After reviewing the complaint in regards to Ms [redacted] account with Massage Envy Moon Valley, we have reached out to Ms [redacted] directly and resolved the issueShe has expressed that she is satisfied with the resolutionAccordingly, we consider this complaint resolved to the satisfaction of both parties and respectfully request that the complaint be closed Sincerely, [redacted] S [redacted] Manager, Field Operations and Communications Encore Companies [redacted] @envyaz.com [redacted] Phoenix, AZ
We are committed to the wellness of our customers, we have contacted Ms [redacted] directly and understand that we have resolved the situation to her satisfactionAccordingly, we consider this complaint resolved and respectfully request that the complaint be closed Sincerely,Jaimie S
*Manager, Field Operations and Communications Encore Companies N16th Street Suite Phoenix, AZ