Quality 1 Property Management LLC

The homeowner's account was sent to collections for non payment of her assessmentsWhile she previously paid her account in a timely manner, beginning in October, she missed several paymentsThe association's legal counsel has attempted to resolve this matter with her to no availThey have provided her copies of her account ledger showing the missing paymentsSince this matter is in the attorney's hands, the management company cannot interact with the owner regarding this matterShe has been advised to follow up with the Association's legal counsel to resolve this matterThey are awaiting her call[redacted] H***, CMCA, AMS

The worst responding website and communicationplus a malfunctioning phone systemThey may be good, but they must be operating in a back room somewhere

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:From: *** *** Date: Thu, May 26, at 2:PMSubject: Complaint # ***To: "[email protected] org" Wrong on the conversations I have the email I sent and her response I sent a copy of the money order from October All money orders are or greater No partial payment sent Our last conversation was her requesting a copy of all the Money orders dating back to the beginning of the year Since they are claiming they didn't cash these money orders, the post office is considering this as,fraudI've requested copies with signatures and accounts it was deposited She's a *** lie, they haven't credited all of the money She even says it in her email
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me providing they follow through with the refund.Although this is my first Revdex.com complaint this would be the second time I've been towed and assured a refund. I was told they would mail my refund before the months end.In good faith I accept the resolution early without check in hand. Should I not revisit the complaint consider it resolved to completion. Thanks Revdex.com.
Regards,
[redacted]

Thank you for your inquiry. The Association has implemented mandatory parking hangtag requirements for all residents. Quarterly the hangtags are issued via mail. Despite due diligence, we have encountered problems with unit owners not receiving their hangtags. This may be due to either not supplying...

the correct address or failure to open their mail. This unit owner has raised concerns about not receiving his hangtags. His concern was elevated to the Board who agreed to refund him the cost for towing. A check in the amount of $175.00 was mailed out. The unit owner was apprised that he would be reimbursed in full.Paul H[redacted]

The homeowner's account was sent to collections for non payment of her assessments. While she previously paid her account in a timely manner, beginning in October, she missed several payments. The association's legal counsel has attempted to resolve this matter with her to no avail. They have...

provided her copies of her account ledger showing the missing payments. Since this matter is in the attorney's hands, the management company cannot interact with the owner regarding this matter. She has been advised to follow up with the Association's legal counsel to resolve this matter. They are awaiting her call.[redacted] H[redacted], CMCA, AMS

I have attached an email along with supporting documentation from the Association's attorney to support our statement that we have been in constant contact with the complainant.  From: [redacted] <[redacted].com>Sent: Wednesday, May 25, 2016 4:09 PMTo: [redacted]; '[redacted]'Cc: '[redacted]'Subject: [redacted]:                 Per our conversation this morning, please find attached all of the documentation evidencing communication with [redacted]l.  Brief breakdown of the communications: 1.       December 10, 2015 – balance due letter was sent to her2.       December 23, 2015 – she called our office to say she was mailing in a payment3.       She sent in only a partial payment.4.       February 8, 2016 – sent NOI as she still had a balance on the account5.       February 22, 2016 – emailed her an account history with payment options (email attached)6.       She sends us copies of Money Orders that she claims were not credited to her account (attached)7.       April 18, 2016 – Anj emails [redacted]l to tell her all payments have been credited but one looks to be missing and she will follow up with management to see if they received that payment. (email attached)8.       April 28, 2016 – Anj contacts Quality 1 to confirm receipt of those payments sent to the Las Vegas address. (email attached)9.       April 28, 2016 – follow up email to [redacted]l telling her we are awaiting confirmation or denial of received payments (email attached)10.   May 2, 2016 – [redacted]l, despite the whole time claiming she has an attorney, continues to contact us disputing the payments / balance.11.   May 9, 2016 – follow up email to [redacted]l informing her our office did not receive her payment and has not cashed it, following up with management. But informing her even if the payment is credited, still has a balance. (email attached) I hope these help.  Let me know if you need anything else. Sincerely, Michele W[redacted]Cameron M[redacted], P.A.[redacted]Greenbelt, MD [redacted]###-###-####CameronM[redacted].comTell us why here...