Quality 1st Basements

Complaint: [redacted] I am rejecting this response because: I believe that I'm being more than negotiable with asking for 3000, I was originally asking for the total amount of the repairs which was well over which I sent your company the receiptSo just to avoid further back and forth I asked for roughly half to avoid litigation, which is timely and unnecessary because it's clear that the work was done incorrectlyI even went a step further to go down to less than half in good faith just to resolve the issue immediatelyTrying to further negotiate for a lower payment is just greedA dollar difference does not make a difference for your company, which makes tons of money per yearOn the other hand, I had to incur a bill of $on top of what I already paid your company and loss of time at work, which makes me come out the loser clearly in all thisSo I clearly have paid for this four times over easilyIf you really would like to be done with this situation and would like to move on from this, settling at is more than fairAccept this and you can just forward the check to my homeYou know the address from your records and from the receipt I sent to your companyIf for some reason you need the address, email me and I will forward the information Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The work you did was ILLEGAL and not permitted by NYS building codeThe work you did was done incorrectly and you showed me drawings of my house as if they were true drawings being submitted to the city of nyMy neighbor brought it to my attention that the work was done wrong and it should not look the way it didI called your company and you tried to charge me to correct the work you did wrong and illegallyI refused to pay to fix work that your company did wrongI later then received a summonse from the department of buildings stating the work was done wrong and illegallyI contacted your company immediately and your company refused to amend the problemYour company again tried to make me pay for the work to fix it to codeAfter many conversations over the phone, I agreed to let your master plumber amend the issue and he never attempted to come to my home or fix the problemI called him quite a few times and called Juan to tell himHe procrastinated on getting the plumber to my home to fix the summonsOn my last conversation with Juan, I told him if he did not get someone to fix the problem I will hire someone at the company's expenseI am was on a deadline to have the work fixed to codeI sent a copy of the summons to Juan and he knew what date I had to go to courtI sent a copy of the bill to your company as wellYOUR COMPANY STILL HAS DONE NOTHING TO PAY FOR THE WORK DONEThis has been an ongoing thing that never seems to get resolvedBy your company coming to my home and "inspecting" work that has already been done by another company resolves nothingA copy of the bill paid in full is sufficient enoughI as a consumer, do not have to show the company who refused to come and fix their illegal work, the work of another companyThe work was done, the bill has been given, now payThe ticket I received from the department of building is proof that Quality 1st did their work wrong and illegallyIf I so choose, after giving that company a chance to amend their work and they refuse, I am allowed to hire another company to fix the illegal and incorrect work at the expense of the original companyI gave your company a reasonable amount of time to fix the issueYou chose to ignore and/or tried to charge me for the work Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The company has been notified that the paperwork has been signed and notarized and I'm awaiting to be contacted by the company again (last night I got a reply from the company owner) so they can let me know when they can drop off the check and pick up the paperworkMrC stated that his representative Juan will be contacting me todayAs soon as everything has been cleared then I will accept a resolution here on the Revdex.com site Regards, [redacted]

***,FYI - The release was sent to the customer last week We are awaiting notification that its been signed and notarized before we hand deliver a check I think we have established resolution we are just awaiting paper work at this point

Complaint: [redacted] I am rejecting this response because:I am not asking for monies for a new system that was installed by another company, I am asking for monies for the correction of the system that was installedJust because you do not like the price that it cost me does not mean it is not what was needed to rectify the situationI gave your company a copy of the invoice that I paid to correct the incorrect work your company didI gave your company a copy of the structural enginner's report stating that the system was installed incorrectly and the water the system was discharging was going directly back into the foundation of the house causing my foundation to sag thus causing my floors in the home to sagI then called your company again to tel you this and you did send out a representative that would only fix the problem by charging me instead of correcting the work at no costWe are going back and forth because what your stating is incorrectSo therefore, I have to state the truth for the public and the Revdex.comWhat I am asking for is the monies to correct the work your company did incorrectly and illegallyTo correct the work, the other company had to change where the system discharged out to (backyard) and not the front of the house like your company didAlso, the needed to test the soil and install a dry well, which is mandated by NYC building codes and NYC plumbing code, something your company failed to do and refused to do after the factI was forced to correct this after receiving a violation from the DOB (which a copy was given to your company)I offered a settlement of a little more than half the cost of the correction, which I thought was fair just to avoid anymore conflict and headaches on my partYour company has refused to pay any monies toward this correctionI gave your company a chance to correct everything with your master plumber but you and him procrastinated on the situationI had to go to court and have an answer for the [redacted] courtYour plumber never called me back and I called and told Juan of this on our final conversationI then had to go back to court and have something in writing to show I was trying to get the work done in good faith from a master plumberYour company failed to do so (master plumber you chose), so I made sure I had someone do this so I could have an extension to correct the workI had to pay money (down payment) for this to happen which was non refundableTherefore I made sure I used this other companyWe can meet at the Revdex.com in NJ if you want, but this will only be resolved if your company agrees in writing on this site that you will pay the negotiated settlementNo more beating around the bushDo you accept the $settlement or not? I'm trying to settle this right now as seenLet's see who procrastinates again! Regards, [redacted]

I have reviewed the notes you supplied and reviewed them with notes we have on our end and there is some differences I know you have been speaking with Dan and Juan from our office I last see they requested to come out and meet you to discuss and come to a resolution and you emailed that you were unavailable IF you could please find some time to meet with them I am certain we can come to some resolution Thank youBob C

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Regards, [redacted] P. S. I was just going to send an email to Mr. Gonzalez to find out where we stand on my problem and low and behold I received your email notifying me of Mr. Cherry involvement, I will let you know what the out come is.

First I want to apologize for the delay in the response For some reason the Revdex.com email was in my spam folder In my previous response I had copied codes directly from the local codes in your area which state these discharge lines may in fact be tied to the sewers and they also stated that they may in fact be tied to a dry well which you hired someone to do So I think we both need to agree that either solution is acceptable, don't you agree?I do not want to halt progress in resolving this amicably so I think its fair we both agree to find something we both can walk away with I was at $($for plumber and $in good faith) You are asking for $ If we split the difference we are at $ I think this is fair, we both compromise and we can all move on Please let me know and I will request the payment and send it out SincerelyBob C

A document will be sent to you this week via email Please sign and have notarized Once notarized please let us know and we will send a representative to hand deliver the check and pick up the signed and notarized document

Thank you for the feedbackWe understand *** *** initial concerns, which we addressed with her as soon as we knew she was dissatisfiedAfter the installation, water leaked into the basement in a location where *** *** declined to initially repairA service technician was sent to her
home to diagnose the problem and in order to ensure that this customer was happy, we did additional work for freeUpon our last discussion, *** *** was very pleased with the solution and how we remedied the issue

Complaint: ***
Hi ***, The complaint has yet to be resolved, but we are working on a resolution. Please re-open the case, Thank you!
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I am glad that you are finally accepting responsibility for the incorrect work that was doneUnfortunately, dollars does not cover the cost for the work that was done to correct the situationYes I paid the plumber for his approval that the work was done correctly but it does not cover the work that was doneIt is the same concept that you pay an engineer to approve the work that was done by a general contractor when something is done structurally to a homeAs the receipt that I provided to you clearly states what cost I incurred to correct the work done by your companyI am only asking in good faith that you pay a reasonable portion of that cost so that both parties are satisfiedI'm asking for a little more than half of the 6000+ that I spent that was absolutely necessary to fix the work your company didIn good faith to resolve the issue today, I will be willing to settle for dollars because the sump pump is in working condition. Replying to your statement about connecting the sump pump directly into the sewer system cannot be done in NYSIt is 100% illegalI already emailed you the plumbing and building codes that specifically state thisMaybe in NJ you are allowed to do this, but NYC and NYS specifically prohibit thisOnly fresh rain water can go directly into the water sewersTherefore, I was mandated to have a drywell installedI have already explained this to you in direct emails beforeYour 'easy' solution furthermore shows the ignorance your company has to doing things to Nys code (legally)I would like to resolve this issue immediately and hope to hear from you soon.
Regards,
*** ***

***,We are offering to meet so we can come to an amicable resolution We are requesting to meet b/c we want to have an appointment where we actually sit and speak When we arranged for a professional plumber to come to your home and you were unable to call him back and or schedule the appointment is why we are here The fact that we cant set an appointment to come to a resolution leads me to believe you may be the one intentionally avoiding resolution here At this time I suggest that maybe we meet at the Revdex.com office to work out a resolution or at least a plan for a resolution All we seem to be doing here is going back and forth We have stated that we would address the payment that you made to NYC and we know what our licensed plumber would have charged and we were going to pay him You want to refuse this and demand monies which is ridiculous to have a full refund bc you have our system in place and it works bc you have never once placed a warranty call OR you want us to pay for a new discharge system which is beyond what was required to rectify everything So somewhere between where we stand you stand is an amicable middle ground So we can arrange a time to come see you or we should arrange a meeting at the Revdex.com Either location we will be there prepared to resolve the situation at that time

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Let it be known that this has been promised to me many times alreadyI will be out of the country from 10/15/to 10/23/
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:
The company has been notified that the paperwork has been signed and notarized and I'm awaiting to be contacted by the company again (last night I got a reply from the company owner) so they can let me know when they can drop off the check and pick up the paperwork. Mr. C stated that his representative Juan will be contacting me today. As soon as everything has been cleared then I will accept a resolution here on the Revdex.com site. 
Regards,
[redacted]

Mr. [redacted],After you notified us there was a concern we immediately sent someone to your home to evaluate.  To help you recall the matter became an issue bc of an ongoing issue you have with a neighbor about the water outside your home.  Now part of this water is from the sump pump pumping the water out which was in your basement.  Now when we recommend a discharge location we always review it with the homeowner before we sell and or install it.  At this time had we know there was a neighbor issue we may have suggested differently.  This being said we arrived upon your notification to us.  We suggested there be a plumber involved to tie into the appropriate NYC sewer lines. Our plumber attempted to reach you and you were unavailable to coordinate.  WE attempted to coordinate with you and you didnt return calls for weeks and or days.  At this time you then called someone else who did a completely unnecessary repair of a dry wall.  However if this is the additional work you wanted done thats fine.  BC there has been difficulty in speaking with you directly this is why we would like to make arrangements to resolve this.  However each time we request this you deny it.  At this time I am uncertain if any repairs have been done?  I am happy to find resolution, but we must make an inspection.  Both Juan and Dan a fully capable of inspecting the work. Please contact juan or dan to coordinate this inspection so we can resolve this matter.

I have reviewed the notes you supplied and reviewed them with notes we have on our end and there is some differences.  I know you have been speaking with Dan and Juan from our office.  I last see they requested to come out and meet you to discuss and come to a resolution and you emailed...

that you were unavailable.  IF you could please find some time to meet with them I am certain we can come to some resolution.  Thank youBob C

Complaint: [redacted]
I am rejecting this response because:
Along with the amount, if you send me, via email, a simple document stating that 3000 satisfies all monies owed and rectifies the situation between myself and your company, I will sign it and have it notarized. This will satisfy the situation. Please just state on your response that you will pay this amount immediately without hesitation and I will accept your response and the situation will be solved once said payment is made.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I am not asking for monies for a new system that was installed by another company, I am asking for monies for the correction of the system that was installed. Just because you do not like the price that it cost me does not mean it is not what was needed to rectify the situation. I gave your company a copy of the invoice that I paid to correct the incorrect work your company did. I gave your company a copy of the structural enginner's report stating that the system was installed incorrectly and the water the system was discharging was going directly back into the foundation of the house causing my foundation to sag thus causing my floors in the home to sag. I then called your company again to tel you this and you did send out a representative that would only fix the problem by charging me instead of correcting the work at no cost. We are going back and forth because what your stating is incorrect. So therefore, I have to state the truth for the public and the Revdex.com. What I am asking for is the monies to correct the work your company did incorrectly and illegally. To correct the work, the other company had to change where the system discharged out to (backyard) and not the front of the house like your company did. Also, the needed to test the soil and install a dry well, which is mandated by NYC building codes and NYC plumbing code, something your company failed to do and refused to do after the fact. I was forced to correct this after receiving a violation from the DOB (which a copy was given to your company). I offered a settlement of a little more than half the cost of the correction, which I thought was fair just to avoid anymore conflict and headaches on my part. Your company has refused to pay any monies toward this correction. I gave your company a chance to correct everything with your master plumber but you and him procrastinated on the situation. I had to go to court and have an answer for the [redacted] court. Your plumber never called me back and I called and told Juan of this on our final conversation. I then had to go back to court and have something in writing to show I was trying to get the work done in good faith from a master plumber. Your company failed to do so (master plumber you chose), so I made sure I had someone do this so I could have an extension to correct the work. I had to pay money (down payment) for this to happen which was non refundable. Therefore I made sure I used this other company. We can meet at the Revdex.com in NJ if you want, but this will only be resolved if your company agrees in writing on this site that you will pay the negotiated settlement. No more beating around the bush. Do you accept the $3450 settlement or not? I'm trying to settle this right now as seen. Let's see who procrastinates again!
Regards,
[redacted]

Our production manager will reach out to [redacted] to discuss this issue and come to a resolution.