Quality Air Duct Cleaning Service

I scheduled air duct cleaning with Quality Air Duct Cleaning Service on Friday 12/9/and canceled the service Monday 12/12/around 3:00PM due to a Groupon purchase Please keep in mind the company's Facebook lists hours Mon.-Fri9:00AM-5:00PM, CLOSED Satand Sun In our exchange via Facebook Messenger, I indicated that I was hoping to find a more competitive price and inquired about scheduling the service after the holidays Quality verified that most quotes were $due to the age of home and that scheduling for the following week was fine, as they could maneuver around the holiday clutter They were able to schedule our service for 12/13/after 12:30PM Upon purchase of my Groupon on 12/12/2016, I immediately sent a message to cancel our service the following day Here is a summary of the exchange via Facebook Messenger: Lori H: "I need to cancel the service scheduled for tomorrow I found a Groupon with a more competitive rate." Quality: "Good luck with that" Lori H: "Very professional response." Quality: Let me start againI am sooo sorry that you inconvenienced my company by canceling your service the day before it was scheduledI am sure the company you are choosing through Groupon probably does not care about cleaning your home properly Lori H: "Once again very professional responseWould it have been better for me to cancel tomorrow when you were on your way?" Quality: "As a business owner I am used to thisI should have gave you a PC responseHave a good one." Clearly, my only options to cancel their services were 12/9/(the day I scheduled) or 12/12/(the day I canceled), as they are closed on Satand Sun If a cancelation the day prior to a service is such a major inconvenience that it would warrant such a rude response, then why schedule services business days out? Also, I would assume a business would create guidelines/penalty fees around such cancelations if they experience issues regarding this process It was completely inappropriate to blame the customer, which is exactly what occurred in this Facebook message In any instance of cancelation I also welcome the company's right to explain why their services are a better deal at a higher rate What is not acceptable is passive-aggressive pouting and judgement regarding my decision to use a different company I am fully aware that I may need to use the better quality services in the future, however I can assure you that I will be scheduling my air duct with a business that values relationship building and future clients It is definitely unfortunate that I experienced this with Quality, as they seem to have great relationship with their current customers

Nissan came for a follow upHe was so nice, professional and thoroughSo pleased! A++++++++

I scheduled air duct cleaning with Quality Air Duct Cleaning Service on Friday 12/9/2016 and canceled the service Monday 12/12/2016 around 3:00PM due to a Groupon purchase. Please keep in mind the company's Facebook lists hours Mon.-Fri. 9:00AM-5:00PM, CLOSED Sat. and Sun. In our exchange via Facebook Messenger, I indicated that I was hoping to find a more competitive price and inquired about scheduling the service after the holidays. Quality verified that most quotes were $500 due to the age of home and that scheduling for the following week was fine, as they could maneuver around the holiday clutter. They were able to schedule our service for 12/13/2016 after 12:30PM. Upon purchase of my Groupon on 12/12/2016, I immediately sent a message to cancel our service the following day.

Here is a summary of the exchange via Facebook Messenger: Lori H: "I need to cancel the service scheduled for tomorrow. I found a Groupon with a more competitive rate." Quality: "Good luck with that" Lori H: "Very professional response." Quality: Let me start again. I am sooo sorry that you inconvenienced my company by canceling your service the day before it was scheduled. I am sure the company you are choosing through Groupon probably does not care about cleaning your home properly. Lori H: "Once again very professional response. Would it have been better for me to cancel tomorrow when you were on your way?" Quality: "As a business owner I am used to this. I should have gave you a PC response. Have a good one."
Clearly, my only options to cancel their services were 12/9/2016 (the day I scheduled) or 12/12/2016 (the day I canceled), as they are closed on Sat. and Sun. If a cancelation the day prior to a service is such a major inconvenience that it would warrant such a rude response, then why schedule services 2 business days out?

Also, I would assume a business would create guidelines/penalty fees around such cancelations if they experience issues regarding this process. It was completely inappropriate to blame the customer, which is exactly what occurred in this Facebook message. In any instance of cancelation I also welcome the company's right to explain why their services are a better deal at a higher rate. What is not acceptable is passive-aggressive pouting and judgement regarding my decision to use a different company. I am fully aware that I may need to use the better quality services in the future, however I can assure you that I will be scheduling my air duct with a business that values relationship building and future clients. It is definitely unfortunate that I experienced this with Quality, as they seem to have great relationship with their current customers.