Quality Air Hvac, llc

My central air unit stopped working, I called my home warranty company to put in a request for a work orderMy home warranty coinformed me that Quality Air HVAC will come out to check the unitThey came and took my motor along with the housing (holds the motor in place)The Quality Air technician said the replacement of the motor would take place the following day and to call the next morning to find out the time they will arrive to perform the repairsWhen I called the next morning the secretary stated the repairs will not be done for 3-days due to waiting for the ordered motorI called my warranty coto complain about the information I just received from Quality AirThe representative from my warranty costated the work order was denied and I had to pay for the new motor myselfI asked why it was denied and she stated Quality Air said the unit did not receive proper maintenanceI knew that was because I keep the unit cleanI called another company that my home warranty uses to replace the motorI had to pay $for the motor to be replacedThe technician from Air Tech stated the unit was in good condition, it was not due to lack of maintenance, the motor just went badThe Air Tech technician wrote that statement on my receiptQuality Air thought that I would be desperate due to the extreme hot temperature and pay them to replace the motor since my claim was deniedQuality Air lied to my home warranty companybecause they make more money getting paid from the consumer versus the Home warranty company Due to that dishonesty I would warn anyone who considers them to perform repairs to look elsewhere because they can not be trusted

September 14, 2016Dear [redacted] .We are in receipt of your most recent correspondence (September 9 2016) as referenced above.The details as outlined in the Customer's Statement of the Problem are substantively correct with the exception of the statement "I have been calling them daily but always... been told I will get a call back which does not happen".BackgroundIt appears that the customer does not understand their Warranty Agreement nor have they included the full facts of the service we provided. Since they are disputing the $285.86 charge for filling the refrigerant I would assume that we can agree that we actually did put this amount (9.26lbs of ***) into their system on 6/28/2016.That being recognized it would follow that the system was low on refrigerant and a leak test at that time did not reveal a leak. On the service recall 7/27/2016 diagnosis was that TXV needed to be replaced which was ordered an installed on 8/5/2016 and the unit was running.When the system "failed" within 5 days the customer requested a second opinion which determined the system had a "major leak".What I have described above is not inconsistent with HVAC diagnostics. The second opinion was not about when the leak occurred, only that a leak was now present.Now, as to the refrigerant replaced. It is the policy of the warranty company that the customer will only pay for one refrigerant replacement during the year. This occurred on June 28th. I have no information that any additional refrigerant added was charged to the customer so, we do not agree with claim for a refund.Best Regards,Melvin H.

We are in receipt of your most recent correspondence (June 20th 2016) as referenced above.First let state that the customer reference to our Company is not only distasteful but has no bearing in factual based realityThat the Revdex.com would consider such a complaint is troubling
yet alone our having to respond.Our response is outlined below.BackgroundFollowing a service call (5/30/2016) on behalf of *** *** *** (***) our technicians determined that their unit was "extremely dirty"On 6/7/*** *** called our Customer Service stating "Quality Air HVAC LLC lied to the warranty company about her unit saying nothing was missing or dirty before we came out"Our Technicians have no reason to misrepresent anything we have done on a service call*** *** then stated "F* what thought and stop calling her Ms***"She demanded to know when We were Coming Out to Service her unit.We contacted the warranty company (***) and told them we would not service this customer under any circumstances ever again.On (6/8/2016) we discussed this situation with *** explaining how the customer's rude behavior and use of profanity with our Customer Service Representative was unacceptable and that our Company elects not to service them.The desired settlement requested by the customer is an issue for (***) for whom we are a SubcontractorTo Categorize this as a scam is an insultFurthermore, to have to take time to respond because the Revdex.com has not investigated the creditability of the complaint is just plain wrong.Best Regards,

I now understand why this business is not Revdex.com accreditedSome tech's came out 3-times to diagnose an issueThey were nice and helpful and seemed to know what they were doingThey advised that some valves for my AC unit had to be replaced on a brand new unit, Possibly the persons fault who installed it (not Quality Air HVAC, LLC)They said on Friday that they would put the order in for the part and I would have an update by Monday to schedule a new service appointmentMonday I had to call for an update and they said that they had to check with their supervisor to make sure they could even do the job (replace the valves) and they would call back in a half hour, no call back all dayI called and followed up again Tuesday and was told that they still did not have an update from the supervisor and would call backNo call back on TuesdayWednesday I called times asking for updates and EVERY time was told I would get a call back which I never receivedThe issue is still that the supervisor has not even looked at the case yet and determined feasibilityIt is now Thursday and I called again this morning asking to speak directly with the supervisor to be told that he is out of the office and they are not allowed to give out his direct information, but they will text him and let him know I called and he would call back ASAPStill no call backAs I stated in the beginning, the techs seemed nice and knowledgeable, so I cannot say everybody in the company is incompetent, but the office and managerial staff seem to be very ignorant and unprofessional by saying 6-times that they would call back and never even getting a call back or at very least the courtesy to look at the file and make a determinationIt blows my mind how this company is actually in business

March 13, 2017Dear *** ***:We are in receipt of your most recent correspondence (March 7th 2017) as referenced above.I have attached to this email our communication with the customer for your perusal. We stand by our conclusion that the services which are in dispute where performed. If you read closely the customer complaint the inconsistencies are apparent. The initial service call through *** *** *** was made because the Oil Furnace was not functioning properly. Yet the customer states that the "oil furnace was heating and running properly."We advised the customer of the Chimney Liner condition and told them not to energize the unit without addressing this serious issue. Quality Air HVAC Trust did perform the work as we have stated. I have not seen any indication from the customer to state otherwise. Therefore, we see no reason to refund any monies. Best Regards, Quality Air HVAC Trust

This is in combination with a previous filing - complaint number #[redacted]. We have received new information from another company stating our oil furnace had a cracked combustion tank and was leaking unsafe levels of carbon monoxide into our house.We request a full refund and want to ensure our...

safety and well-being hasn't been compromised because of carbon monoxide.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

My central air unit stopped working, I called my home warranty company to put in a request for a work order. My home warranty co. informed me that Quality Air HVAC will come out to check the unit. They came and took my motor along with the housing (holds the motor in place). The Quality Air technician said the replacement of the motor would take place the following day and to call the next morning to find out the time they will arrive to perform the repairs. When I called the next morning the secretary stated the repairs will not be done for 3-5 days due to waiting for the ordered motor. I called my warranty co. to complain about the information I just received from Quality Air. The representative from my warranty co. stated the work order was denied and I had to pay for the new motor myself. I asked why it was denied and she stated Quality Air said the unit did not receive proper maintenance. I knew that was false because I keep the unit clean. I called another company that my home warranty uses to replace the motor. I had to pay $400.00 for the motor to be replaced. The technician from Air Tech stated the unit was in good condition, it was not due to lack of maintenance, the motor just went bad. The Air Tech technician wrote that statement on my receipt. Quality Air thought that I would be desperate due to the extreme hot temperature and pay them to replace the motor since my claim was denied. Quality Air lied to my home warranty company. because they make more money getting paid from the consumer versus the Home warranty company. Due to that dishonesty I would warn anyone who considers them to perform repairs to look elsewhere because they can not be trusted.

September 14, 2016Dear [redacted].We are in receipt of your most recent correspondence (September 9 2016) as referenced above.The details as outlined in the Customer's Statement of the Problem are substantively correct with the exception of the statement "I have been calling them daily but always...

been told I will get a call back which does not happen".BackgroundIt appears that the customer does not understand their Warranty Agreement nor have they included the full facts of the service we provided. Since they are disputing the $285.86 charge for filling the refrigerant I would assume that we can agree that we actually did put this amount (9.26lbs of [redacted]) into their system on 6/28/2016.That being recognized it would follow that the system was low on refrigerant and a leak test at that time did not reveal a leak. On the service recall 7/27/2016 diagnosis was that TXV needed to be replaced which was ordered an installed on 8/5/2016 and the unit was running.When the system "failed" within 5 days the customer requested a second opinion which determined the system had a "major leak".What I have described above is not inconsistent with HVAC diagnostics. The second opinion was not about when the leak occurred, only that a leak was now present.Now, as to the refrigerant replaced. It is the policy of the warranty company that the customer will only pay for one refrigerant replacement during the year. This occurred on June 28th. I have no information that any additional refrigerant added was charged to the customer so, we do not agree with claim for a refund.Best Regards,Melvin H.