Quality Appliance Service and Repairs

A technician came to diagnose the issue with our dryer on Friday July 26, 2019. He diagnosed the problem but at some point when he was taking it apart or putting it back together he cracked the glass on the front of the dryer. I called the company two different times the following week to let them know what happened and both times the receptionist said that she would have a supervisor contact me so that we could talk about getting it resolved. Both times we never received a phone call as we were told we would.

The technician came back on August 6, 2019 to install the parts that had been diagnosed as the problem. He installed the parts and looked at the cracked glass on the dryer. He assured us that he would get with his supervisor and they would figure out how to get it fixed for us. We paid A1 $270.59 for the parts and labor from the original problem that was diagnosed and fixed, but we were told that A1 would be able to order the part to replace the cracked glass and will come back out and fix the issue in a couple weeks.

Yesterday August 20, 2019, I contacted A1 to find out the status of the glass getting fixed. The receptionist asked me if I had sent in an email to claims yet. I told her that I had not as no one had ever directed me to do so. So I sent an email to the address provided at 0951 hours.

Then next morning I attempted to go to their address to speak to a supervisor or someone about our situation as no one would ever call me back when I call them. Apparently the address on their website is no longer valid. I called again and spoke to the receptionist and let her know how extremely discontent we have been with A1's customer service in resolving this issue. She again told me about the claims email but also stated that I needed to put a photo of the damage in the email for them to get back to me. Again this is not something that I was told to do before and I had not done before because when the technician was here he took photos himself of the damage. I told her that I wanted to talk to a supervisor about this issue. She said that she understood and that she would have the supervisor call us first thing. She even said that she would try to get the supervisor to call us around or before 0845. Of course just like every other time, no one ever called us back.

The next day after I sent another email I did wind up getting a call back and the person that I spoke to acted as if this was the first he had ever heard of my issue and said that he would get to the bottom of it and contact me. Just like every other time he did not contact me again. The next day I received an email from their claims department saying that because I signed a release of liability they were not going to fix the part that they had damaged. This is after being told by the technician it would be covered and weeks of trying to get a response.

If you are thinking of using A1 for your appliance repair, be careful. I would like to assume that most times they don't actually damage the appliance or anything in your house further, but if they do, don't expect them to fix their mistakes. Also even if there aren't issues it is going to be an extremely overpriced repair and complete lack of communication. I am currently in the process of getting a quote from another company and then filing a small claims report as I have been blown away by the poor treatment that we have received from this company.

they were contacted by *** to repair a dishwasher that was about 4 months old. The repair person arrived to inspect the machine. He ordered several parts. Around a week later he came back with the parts except one. The one was actually the part I kept repairing to wash dishes. He put on the parts. The machine would not start. It was completely dead. He ordered the part again. Once again, the wrong part arrived. He stood up and stated, "I will not be back. I do not get paid until the unit is repaired. I have already came out twice with parts. You will have to call the manufacturer and have their rep come out and repair. "
I did try lg. finally got frustrated and called lowes. They stated *** should have called the store instead.
This was in April. *** called me. I was told they repaired the machine in april but *** is not covering it. They needed proof of purchase or the bill will be sent to me for the repair.
I was actually dumb founded. The bill will be sent to me for completely destroying the dish washer. Plus, I was not the one who chose or called them for warranty work.
Stay away from them! go onto the website for *** and see what companies are authorized for repairs. Call Them!

This is the worst place you could possibly get to install appliances. We paid them through *** to install a dishwasher and a microwave. After taking out our old dishwasher and half way installing the new one the service man said he couldn't hook up the water because he didn't have the correct hose fitting. We had to pay someone else to finish the job right. (I have pictures to verify this review.)
Next the service man installed the microwave and when I went to look at it, they had scratched the front of it. It was installed crooked, the cabinet doors above wouldn't open without dragging across the microwave and one of the screws holding the whole thing in place was not flush with the top but at a severe angle.
I called *** the company who sent them to install and the salesman who sold us the appliances said my issue was with Quality Appliance not them. I sent pictures to Quality Appliance and they told me the microwave wouldn't fit properly and we needed to raise our cabinets. Mind you none of the was mentioned when they were doing the installation only after they had done a horrible job and I complained.
Needless to say I asked them to come and remove the damaged microwave and will hire someone else to install a new one.
Lastly, the installer was here a little over an hour and twice used our bathroom where he spent way more time than it should take so I'm assuming he was sick. This is all amazingly unprofessional and I would never use this company for anything!!!

I had A-1 Quality Repair and Appliance out on the 29th of October for a squealing noise my 2 year old Samsung dryer was making when operating. I was not present at the time of the initial diagnosis, but my in-laws were and let Michael, the repairman into the home. He diagnosed my dryer with a problem with the drum and said he had to get parts and he would be back. I didn't hear a word out of the company until I called again the following Thursday at which time I was told they had to order the part in and wouldn't be able to come out and fix it until the following Friday, 2 weeks after the initial visit. I told them I had to work that day and wouldn't be able to let him in the home. They told me they only come to my area on Fridays, but if I left the door unlocked the repairman would just be able to come in, replace the part and be on his way, I'm a fairly trusting person, so I agreed to this. When I got home that night there was obvious work done to the dryer so I was pleased, that is until I found out that now the dryer had a different problem, it wouldn't turn on. I called A-1 Quality repair again. I asked for them to please make an exception and come out a different day and they refused to come any day but Friday. At this point I was going to be gone for 2 weeks, but my parents were here and let Michael, the repairman, in. He came in said, the vent needed cleaned and left. The vent didn't need cleaned and that didn't fix the problem. I called Lowe's since this was a warranty repair and they said to call A-1 Quality Repair because their service was now what was under warranty. I called them, Michael came out again and said my dryer was "ghosting", flipped the breaker a few times, said it was getting better heat to the drum now and left. It's now the 10th of December and my dryer still isn't working and it's still having a different problem than when A-1 Quality Repair came out to fix it initially. I am furious and out a full day of pay.

The company sent out a repair man that spent just five minutes at my residence. He was there to repair my electric dryer and at the very least diagnose the problem. The only test he did was to ensure the outlet had 240 volts. I told him I already tested the voltage to the outlet which was good and that the continuity to the thermofuse and door switch were good. Without any additional testing on his part he guaranteed me that the thermofuse was bad even after I told him it tested good. He said he didn’t have one in his truck but he had one at his house. He charged me a little over $100.00 and in good faith I paid him before he left my house. I told him I would be in town later in the day and I would pick it up and install it myself. He agreed and we did that. When I got home and I installed the thermofuse the dryer still did not work. I immediately called him and told him it did not correct the problem. His second guess on the phone he told me it’s definitely a bad motor and I would be better off buying a new dryer. I asked him if the problem could be the circuit board and his reply was definitely not because the lights on the panel were working. I decided that he was obviously guessing at the problem and I took it to the *** dealer here in Bozeman, Montana. Within a half hour and a few test they found that the circuit board visually had a burn spot. They replaced the circuit board and it was the problem causing my dryer not to start. I contacted Quality Appliance Repair headquarters and they will not only refund me like I requested but they refuse to return my phone calls.

I requested a service call on March 29th, the technician came out and failed to leave a quote. I called later that day for a quote and received 7 days later after several attempts. When I finally received it they claimed it was sent to the wrong email address, tried to provide proof but only failed it at because it was time stamped just a few minutes prior to sending me the quote. I then asked for absolute proof that they did indeed mistakenly sent the quote to the wrong email address and waited another 7 days and have yet to receive any proof. I told them I would forgo asking for a refund if they can provide me with proof. I understand sometimes mistakes are made but ignoring the issue doesn't solve the problem.

Three repair trips within 5 months to correct a problem with a 14 month old LG Refrigerator. 1st replaced circuit board, 2nd replace compressor, 3rd, 46 days later to recharge compressor, Sorry, its not covered for warranty after 30 days. What a crock of BS. If it had been repaired properly it would still be operating today. STAY AWAY FROM THIS BUSINESS. They don't even give you a kiss after screwing you. The last two were Brian 2/20/17 and Bennan 4/13/17.

From: Charity that sounds like a horrible experience. No one should ever have to deal with that on a brand new appliance. I assure you we follow all manufacturer rules and policies to get it right the first time. I will make sure you get a full refund on any cost associated with your repair.

Here it is 1/2018 and Quality Appliance promised us a refund. What a joke they are. We are still waiting.... and we didn't even raise hell about the damage to the floor.

Quality Appliance does not even deserve one star. We had a technician come out to repair our dryer and he left a horrible mess on the floor, grease and dirt. After scrubbing to get the grease off the floor we found two small tears in our linoleum flooring. We just bought our home and it was brand new. I was told to email their claims department about it. It has been three weeks now, multiple emails and phone calls and no one will get back to me about the claim. Looks like I am stuck paying to have it repaired or replaced.
No one is ever available to answer the phone. The only reason we had to use Quality Appliance is because RC Willey contracts them out for their warranty work.
Don't ever use Quality Appliance for repair work!!!!!!!!

The repair man that came to my house broke a large clock with a pendulum and a large house plant. The company has refused to return my calls or emails. They have not resolved the issue or addressed it. In addition it took them over 3 weeks to attempt to repair my washing machine, then I gave up and called another service.

Called Quality Appliance middle of September. We have a extended warranty on our year and half old dishwasher. Repair guy came our on 9-19-2017. Said he needed to replace heating coil as our dishwasher has cold water and is not drying our dishes.

on 10-17 finally came out with heating coil and replaced. Did not fix machine. Called Quality Appliance again and they sent another repair guy out 10-26-2017. The repair guy didn't test anything, just put his hand in the cold water and said it is the plumping. Called Quality again and Spoke with Billy, the manager He said it's probably the detergent we're using. (really?)

Called Master Plumping out (to the tune of $175.00), he tested the pipes and all values. Hot water coming out of the kitchen faucet was at 140 degrees. the water coming into the dishwasher was at 6 GPM. He said the plumbing is fine, it's the appliance.

On 10-28 left message as Quality Appliance is now not answering out calls. Used daughter's phone to have them answer. Billy said it might be the circuit board and would order it. He promised to call us back that day and let us know when the part will be in. Which he did not do (surprise).

In the meantime, our machine is now making a loud grinding noise which we played for Billy and pleaded with him to send someone out. that did not happen.

It is now 11-7-17 and they have not returned our call, so we feel our only recourse is to make a formal complaint with the Revdex.com to help us out.

We are both seniors and Navy veteran. We have a family of 5 and no dishwasher. What good is an extended warranty if you can't get your appliance fixed.

We have been more than patient, but enough is enough.

We would appreciate any assistance you can offer.

Gary & Denise F

In April,I called Quality appliance Service and repair,I had a problem with my dryer (Kenmore) they sent out a repair person ,who told me what was needed to fix the dryer.(A rubber seal an some plastic shims )parts were ordered.Repair person returned a week later,fixed the dryer. Within 2-3 months I was having the same problem.When I called Quality appliance I was told they gave a 30 day warranty and I'd have to pay the $84 dollars for call out plus any parts.My original bill was $216.46 . I fell the original work was not properly done.

On 8Jun2017 I reported my Samsung refrigerator as being in-operable to ***. On 13Jun2017 an individual from Quality Appliance came out and troubleshot the unit. Faulty troubleshooting resulted in a further delay due to correct parts not being ordered. Continued troubleshooting efforts have led to the unit being repaired, only to fail within a few days. Further, parts have been placed on order multiple times unbeknownst to me. I have also been refused a copy of the repair history on my unit. Recently I have learned that a ticket was opened up with Samsung. Due to the fact that Samsung does not have a complete record of the repair history, they are refusing to authorize replacement. This unit has not been functional in over 10 weeks, it is clearly a lemon. I have had to maintain contact with all three companies (RC ***, Quality Appliance and Samsung) none of these companies seem to be on the same page and all have wasted a considerable amount of my time.

My husband called A-1 Quality Appliance Repair because our ice maker was not making ice. When the technician arrived, he took a cursory glance at it and told us that we would need to replace the entire ice making unit at a cost of $337.00. We initially agreed to that and paid him half the price. However, as he sat in his pickup truck after collecting the check, we discovered that the unit could be purchased on-line (or at a box store) for less than $50.00 so we had him cancel the order but I did pay him the service fee of $84.00. A few minutes after he left, my son looked at the unit and discovered that the arm attachments seemed to be frozen and the water tube was out of position. With a quick "jiggle" the water was running once again and we had ice within a couple hours and a full ice bin within a couple days. Clearly, either the technician had no skill whatsoever in repairing an ice-making machine or he was just there to scam an unwary customer.

When I discovered I couldn’t change the light bulb in my Bosch microwave oven because it had been installed contrary to the manufacturer’s specifications, I reported it to the builder who immediately started giving me the run-around. While waiting for a response from them, I learned directly from the manufacturer that Bosch Factory Service Technicians (like Quality Appliance) are NOT AUTHORIZED to make an evaluation of the installation itself. Bosch confirmed that my problem was an installation issue to resolve with the builder and/or local building code officials. The builder managed to stonewall me on the matter for a month – so I contacted the City’s mechanical inspection supervisor. He came to the house and observed the cabinet above the appliance blocking normal access to the microwave compartment that needs to be opened (like the owner manual says) in order to change the light bulb or the charcoal filter. There were other safety concerns about the incorrect installation as well. The city inspector phoned the builder about the installation, and ONLY THEN did the builder agree to come to my house to inspect the problem. When the builder’s rep showed up for the inspection, two Quality Appliance (and Bosch certified) service techs were with him. None of them knew that the city’s inspector was there for the meeting as well. Clearly the builder’s rep was sharp enough to realize that he and the Quality Appliance techs were not going to be able to “scare” me (read on) out of insisting the builder make corrections to the installation, especially with a city building official right there to hear it, so he proceeded to talk to me about the cabinet and installation modifications they would be making to correct the problem. However, the two men from Quality Appliance, Dustin Jones and Billy Cook, were not as sharp. Dustin proceeded to tell me and the city inspector that the microwave would probably need replacing in five years (five years?), and unless I replaced it with the same exact model, that other brands with new/different dimensions would probably not work well as a replacement if the present installation was modified/corrected now to comply with Bosch’s installation specs. He also told me that owners should not change the light bulbs in the microwave oven because it’s very dangerous (even though the owner’s manual includes instructions on how to change both the bulb and filter). He said he’d been in the business for 14 years and told me how an encounter he had with a microwave oven BLEW THE TIP OFF HIS FINGER!! He told me that the light bulb would probably last the life of the appliance, and if it did go out that I should call an authorized Bosch tech to have them change it. He also said that if owners change their own light bulbs it voids the warranty. I told him there’s no mention of that in the owner’s manual, and he told me, “trust me” it’s printed behind the vent grill (where, conveniently, it can’t be seen now because it’s blocked). I stood there in utter disbelief as I listened to a so-called certified Bosch Service Technician spew out a line of cockamamie scare tactics to advocate for keeping the defective installation the way it was, so his friend the builder wouldn’t have to fix it . . . in exchange for what I wonder? I didn’t believe a single word Dustin said, so I phoned Bosch and spoke with Mr. Jonathan Brooks there, who told me that not one thing Dustin told the inspector and me was true. NOT ONE THING. If you expect honesty and integrity from your appliance repair provider, this is not the company to call.