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Quality Appliances Inc.

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Reviews Quality Appliances Inc.

Quality Appliances Inc. Reviews (3)

On November 3, we received notification from ** ***, not *** *** *** nor *** ***, that they had authorized payment for a repair as a good faith concession even though the appliance was clearly beyond the month warranty period, ( Date of Purchase:
4/23/2013). At that time the complaint was that the microwave would turn itself on and run continuously.At that time our technician could not duplicate the problem but decided to replace the control panel and main PCB as a precaution for safety reasons and as good will for the customer since ** *** was paying for the repairThe parts were ordered and installed within a week.On December 17, we again received a notification from ** ***, not*** *** *** nor *** *** that Ms*** was experiencing a problem with her microwave. At that time the complaint was that the microwave was not heating. The communication from ** *** clearly showed that the appliance was Out Of Warranty. We dispatched a technician to diagnose the microwave and found that the control panel and main PCB were functioning correctly and that the microwave was in fact not heating and would need some parts. At that time Ms*** stated that she had no intention of paying for the repair or any parts nor did she pay for the service call and diagnosis. We contacted ** *** on Ms***’s behalf to request an out of warranty concession and we were told that no other concessions will be made on this appliance. We relayed this information to Ms*** and she informed us that she would again contact ** *** directly. We informed her that unless we received prior authorization from ** *** to cover the cost of the repair she would be responsible for the full cost of the parts and labor. Again, she refused to pay for the repair. Summation:We performed a concession repair on an Out Of Warranty appliance paid for entirely by ** *** and over a month later the appliance develops a different problem and the customer refused to pay for the repair

Review: Quality Appliance was contacted by my warranty to come to my home and service my washing machine. It took over a week since originally filing a claim before finally receiving a phone call from Quality Appliance. In which [redacted] wanted me to email pictures of the washing machine. Although I thought this was odd, I sent it to the email address she provided (with out the s). A few more days went by and still no contact, so I called the warranty company again (which by the way was very surpised that I still had not received service). Finally, after two weeks [redacted] calls me back and says that the techinician will be at my home the following week and that she will call when he is about 30 minutes away. The scheduled day came and the technician showed up (with no 30 minute phone call prior). The technician ([redacted]'s husband) came in and upon seeing the washing machine states that he has seen this damage before and it is due to an electrical issue with LG. He went on telling me stories about the ones he seen like this in the past and the amount of damage it caused. He took several pictures on his phone and said that it cannot be fixed and that he will send the report and pictures to the warranty company so that they can schedule a replacement. He never ran any kind of test, opened the back to see if there was any circuit damage, or even checked to see if it will power up. Simply came in took pictures and left. A few days later I get a phone call from the warranty company stating that the report sent in by Quality Appliances state that there was a cracked glass, broken handle, and physical damage. The glass was not cracked and there is no handle. Due to the inaccuracy of the report, the warranty will not cover the replacement. When I tried to call Quality Appliances back to make sure they sent the right report because that was not what I was told by the technician, [redacted] answered and was very rude and unprofessional and told me that she was not in the office and she will call me the tomorrow. She never called.Desired Settlement: Quality Appliances needs to contact the warranty company and give them the correct report with the same information the technician told me requesting a replacement. Or they can pay me $800 for the cost of a replacement (same make and model) due to a false report being turned in. The warranty company claims that Quality Appliances should have at least ran a diagnostic or systems test.

Review: In December of 2014 we called Quality Appliance in Woodland CA [redacted] to fix our microwave. Initially my fiance [redacted] was contacting them. The repair guy came out but didn't have the part, came back again and replaced the wrong part. [redacted] had been going back and forth on the phone and given excuses week after week. Now we are 3months out without a microwave so I called them myself yesterday and was hung up on. Yes, rudely hung up on. I simply asked what the problem was, I was not rude. Then they refused to answer the phone over the next several attempts to call them back. This is totally unacceptable.Desired Settlement: We would now like our microwave replaced by an appliance company that has respectful service, is able to communicate effectively and can provide resolution.

Business

Response:

On November 3, 2014 we received notification from [redacted], not [redacted] nor [redacted], that they had authorized payment for a repair as a good faith concession even though the appliance was clearly beyond the 12 month warranty period, ( Date of Purchase: 4/23/2013). At that time the complaint was that the microwave would turn itself on and run continuously.At that time our technician could not duplicate the problem but decided to replace the control panel and main PCB as a precaution for safety reasons and as good will for the customer since [redacted] was paying for the repair. The parts were ordered and installed within a week.On December 17, 2014 we again received a notification from [redacted], not[redacted] nor [redacted] that Ms. [redacted] was experiencing a problem with her microwave. At that time the complaint was that the microwave was not heating. The communication from [redacted] clearly showed that the appliance was Out Of Warranty. We dispatched a technician to diagnose the microwave and found that the control panel and main PCB were functioning correctly and that the microwave was in fact not heating and would need some parts. At that time Ms. [redacted] stated that she had no intention of paying for the repair or any parts nor did she pay for the service call and diagnosis. We contacted [redacted] on Ms. [redacted]’s behalf to request an out of warranty concession and we were told that no other concessions will be made on this appliance. We relayed this information to Ms. [redacted] and she informed us that she would again contact [redacted] directly. We informed her that unless we received prior authorization from [redacted] to cover the cost of the repair she would be responsible for the full cost of the parts and labor. Again, she refused to pay for the repair. Summation:We performed a concession repair on an Out Of Warranty appliance paid for entirely by [redacted] and over a month later the appliance develops a different problem and the customer refused to pay for the repair.

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Description: Appliances - Major - Dealers

Address: 18350 County Rd 98, Woodland, California, United States, 95695

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