Quality Archery Design

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me and consider this complaint resolved Regards, [redacted] ***

No response from business, but the consumer sent the following information:I was contacted by QAD today.  They plan to give me a refund on the item I bought from them.  The lady I spoke with, claimed to be unaware that you guys contacted them.  I’m a little confused on why they called...

me.  She claimed that she wanted to make sure I received my item.  Regardless, they are trying to make this situation right and I’ll be satisfied when I receive my refund.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me and consider this complaint resolved.
Regards,
[redacted]

I have attached a PDF which includes the original two pages we received from the Revdex.com followed by two pages, the first documenting the date the order was placed and the second documenting the date the charge to our customer’s credit card was processed. As I mentioned during our phone conversation, the order was placed on November 30th and shipped on December 11th, a delay of 9 business days. Orders are usually shipped the same day or next day and this is, therefore, an anomaly and, consequently, we have refunded our customer for both the shipping and the product, which he has confirmed he received. If you are unable to receive confirmation from our customer that he received the refund, I can provide that as well.   I appreciate your help and for allowing us to correct the details of the complaint.[redacted]

Review: I placed on order on 20 November 2014, for felt for my drop away rest. I called Q.A.D. on 12 December 2014 to inquire about the order I had placed. The representative I spoke with told me that he would check into it and my order would be mailed out. I told him I would like to know the status of my order, while I'm on the phone with him. He placed me on hold and checked on my order. When he came back on the line, he stated it was mailed yesterday and that I would receive it in a few days. I have not received any email to corroborate my order being shipped. I explained to him that I feel 22 days is unacceptable. I asked if there were any intentions of making this situation right. He did not seem to care.Desired Settlement: I would like to speak with someone in management or receive a partial refund for the shipping cost. If they fail to send me the order I placed, I would like a full refund. The customer service appears to be lacking. Had I known it would take so long, I would have sought the product I needed elsewhere.

Business

Response:

No response from business, but the consumer sent the following information:I was contacted by QAD today. They plan to give me a refund on the item I bought from them. The lady I spoke with, claimed to be unaware that you guys contacted them. I’m a little confused on why they called me. She claimed that she wanted to make sure I received my item. Regardless, they are trying to make this situation right and I’ll be satisfied when I receive my refund.

Business

Response:

I have attached a PDF which includes the original two pages we received from the Revdex.com followed by two pages, the first documenting the date the order was placed and the second documenting the date the charge to our customer’s credit card was processed. As I mentioned during our phone conversation, the order was placed on November 30th and shipped on December 11th, a delay of 9 business days. Orders are usually shipped the same day or next day and this is, therefore, an anomaly and, consequently, we have refunded our customer for both the shipping and the product, which he has confirmed he received. If you are unable to receive confirmation from our customer that he received the refund, I can provide that as well. I appreciate your help and for allowing us to correct the details of the complaint.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me and consider this complaint resolved.

Regards,