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Initial Business Response / [redacted] (1000, 5, 2017/02/01) */ In response to case [redacted] Lelia's Scrubs LLC We started working together on a Uniform purchase for staff members on 12/6/DR [redacted] from Dentistry for children Located at I Street Sparks, NV Two staff members worked over an hour(per our video surveillance) together to accommodate her needsWE gave her catalogs and fabric swatches to view true colorsIn addition we gave Her uniforms of her choice for staff try on for proper fitWith no charge to be returned in one week I called 12/13/16, 12/20, again 12/27/each time we asked if they needed any assistanceOn all three occasions I stated we need our scrubs I was willing to pick up on 1/02/ [redacted] returned our scrubs, placed an order with us with a 25% discountTwo staff members assisted with the orderWe placed [redacted] ,s order off her hand written notes Each item was verified with [redacted] As we placed her special order in our point of sale systemHer total purchase amount was $sales tax in the amount of total due $ (excluding two jacks we could not order until 1/16/cost of $sales tax total amount due is On Jan 13th we delivered the complete order of scrubs minus jackets in which she knew were ordered on 1/16/17, On JAN we received a phone call that she was returning a FEW scrubsWe informed her that her jackets were inShe Stated I will pick them up when I return a FEW scrubsEighty five is not a few Janshe picked up her two jackets( did not pay for them) and RETURNED yes items!! Eighty five is not a fewOur return policy and special order restocking fee is CLEARLY posted in red on our sales counter next to the registerIn addition it is on the receipt.she departed with a verbal threat to slander us on the internet ,as we could not refund her purchaseDue to the fact she had the scrubs far past our story policy of seven days.She had the scrubs for days totalWe are open seven days to weekends to My employees get praise from our costumers and are very Knowledgeable of our policy'sThey were treated with disrespect and demanding a full refundShe was offered a store credit and refusedOnce again with a threat to slander us on the internetShe did indeed post on google and yelp untrue facts I have all invoices,receipts and invoices for your review if necessaryI do not welcome her or her staff members to visit our business everThe sale is complete per policy and no further contact is neededI consider this matter closed Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/02/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) So many things on her reply are factually incorrectThe merchant told me if I am unhappy with anything I could just bring it back at any time at my convenienceAt first she was very understanding that I am busy and work far away from her storeThat is why she was accommodating to meThat is until she had to process my returnYes it was a lot of items but I still spent over $in her storeAnd, as I told her employee, I had more things to purchaseI never threatened to slander anyoneThat is absolutely falseMy yelp review is factualI did exclaim in astonishment how awful the service was to her employee to which the employee stated she knows that her boss is a b [redacted] and she's heard that many times beforeI am not the only one to encounter this type of service there! I did tell her that she would not receive my business againI was never offered a store creditIn fact, the order was processed as a refund that dayA few days after my yelp review and Revdex.com complaint I received a box of my returned items with a letter from her lawyer stating she decided not to process my refund because of my attitudeHer amazing customer service continues Final Business Response / [redacted] (4000, 9, 2017/02/06) */ Facts Lelia,s Scrubs is a locally owned small businessWe have policy and procedures written just like every BIG BOX storeOur return policy is written on our receipts, special order forms and posted in two placesWe are open seven days a week [redacted] came in to our store and was shopping for her officeWe talked nearly an hour about her needs including the look she wanted for her staff to look professional We gave her scrubs of her choice, for staff to try on.( At no charge) In addition she was given prices,Catalogs and fabric samples All to be returned in one week The items were not returned for a month She brought in a hand written note (WE Copied for our records) with what she wanted to order Two staff members and Mary Ann reviewed the special order while we were placing it in to our point of sale She was given A 25% discount, paid for her special order given a copy of her order, along with her hand written noteMary Ann asked if we could deliverI informed her I would Her order was delivered Fourteen days latter she attempted to return nearly half the order The return was not honored do to our return policy She was again shown our refund policy, became rude to staff and demanding a refundStating she would slander us on the internet and to all her coworkersMy employee called me as she was on duty for another minutesThe refund was not honored, As we have Policy's for a reason Her scrubs were returned to her by a third party, With a letter from my attorney informing Mary Ann We will not do any business or talk to herAll communication was to be done thru the attorney A UPS delivery was made to Lelia,s Scrubs from Her Office in which we refused There is no refund due as she has her complete orderAny further issues will be delt with my attorney Kindest RegardsLelia

Initial Business Response /* (1000, 5, 2017/02/01) */
In response to case *** Lelia's Scrubs LLC
We started working together on a Uniform purchase for staff members on 12/6/DR *** from Dentistry for children Located at I Street Sparks, NV Two staff members
worked over an hour(per our video surveillance) together to accommodate her needsWE gave her catalogs and fabric swatches to view true colorsIn addition we gave Her uniforms of her choice for staff try on for proper fitWith no charge to be returned in one week
I called 12/13/16, 12/20, again 12/27/each time we asked if they needed any assistanceOn all three occasions I stated we need our scrubs I was willing to pick up
on 1/02/*** returned our scrubs, placed an order with us with a 25% discountTwo staff members assisted with the orderWe placed ***,s order off her hand written notes Each item was verified with ***As we placed her special order in our point of sale systemHer total purchase amount was $ sales tax in the amount of total due $
(excluding two jacks we could not order until 1/16/cost of $sales tax total amount due is
On Jan 13th we delivered the complete order of scrubs minus jackets in which she knew were ordered on 1/16/17, On JAN we received a phone call that she was returning a FEW scrubs We informed her that her jackets were inShe Stated I will pick them up when I return a FEW scrubsEighty five is not a few
Jan she picked up her two jackets( did not pay for them) and RETURNED yes items!! Eighty five is not a fewOur return policy and special order restocking fee is CLEARLY posted in red on our sales counter next to the registerIn addition it is on the receipt.she departed
with a verbal threat to slander us on the internet ,as we could not refund her purchaseDue to the fact she had the scrubs far past our story policy of seven days.She had the scrubs for days totalWe are open seven days to weekends to My employees get praise from our costumers and are very Knowledgeable of our policy'sThey were treated with disrespect and demanding a full refundShe was offered a store credit and refusedOnce again with a threat to slander us on the internetShe did indeed post on google and yelp untrue facts I have all invoices,receipts and invoices for your review if necessaryI do not welcome her or her staff members to visit our business everThe sale is complete per policy and no further contact is neededI consider this matter closed
Initial Consumer Rebuttal /* (3000, 7, 2017/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So many things on her reply are factually incorrect The merchant told me if I am unhappy with anything I could just bring it back at any time at my convenience At first she was very understanding that I am busy and work far away from her store That is why she was accommodating to me That is until she had to process my return Yes it was a lot of items but I still spent over $in her store And, as I told her employee, I had more things to purchase I never threatened to slander anyone That is absolutely falseMy yelp review is factual I did exclaim in astonishment how awful the service was to her employee to which the employee stated she knows that her boss is a b*** and she's heard that many times before I am not the only one to encounter this type of service there! I did tell her that she would not receive my business again I was never offered a store credit In fact, the order was processed as a refund that day A few days after my yelp review and Revdex.com complaint I received a box of my returned items with a letter from her lawyer stating she decided not to process my refund because of my attitude Her amazing customer service continues
Final Business Response /* (4000, 9, 2017/02/06) */
Facts
Lelia,s Scrubs is a locally owned small businessWe have policy and procedures written just like every BIG BOX storeOur return policy is written on our receipts, special order forms and posted in two placesWe are open seven days a week
*** came in to our store and was shopping for her office We talked nearly an hour about her needs including the look she wanted for her staff to look professional
We gave her scrubs of her choice, for staff to try on.( At no charge) In addition she was given prices,Catalogs and fabric samples All to be returned in one week
The items were not returned for a month
She brought in a hand written note (WE Copied for our records) with what she wanted to order
Two staff members and Mary Ann reviewed the special order while we were placing it in to our point of sale
She was given A 25% discount, paid for her special order given a copy of her order, along with her hand written noteMary Ann asked if we could deliverI informed her I would
Her order was delivered
Fourteen days latter she attempted to return nearly half the order
The return was not honored do to our return policy
She was again shown our refund policy, became rude to staff and demanding a refundStating she would slander us on the internet and to all her coworkers My employee called me as she was on duty for another minutesThe refund was not honored, As we have Policy's for a reason
Her scrubs were returned to her by a third party, With a letter from my attorney informing Mary Ann We will not do any business or talk to herAll communication was to be done thru the attorney
A UPS delivery was made to Lelia,s Scrubs from Her Office in which we refused
There is no refund due as she has her complete orderAny further issues will be delt with my attorney
Kindest RegardsLelia

Initial Business Response /* (1000, 5, 2017/02/01) */
In response to case [redacted] Lelia's Scrubs LLC.
We started working together on a Uniform purchase for staff members on 12/6/2016 DR [redacted] from Dentistry for children Located at 850 I Street Sparks, NV 89431. Two staff members...

worked over an hour(per our video surveillance) together to accommodate her needs. WE gave her 7 catalogs and fabric swatches to view true colors. In addition we gave Her 15 uniforms of her choice for staff try on for proper fit. With no charge to be returned in one week.
I called 12/13/16, 12/20, again 12/27/16 each time we asked if they needed any assistance. On all three occasions I stated we need our scrubs I was willing to pick up.
on 1/02/17 [redacted] returned our scrubs, placed an order with us with a 25% discount. Two staff members assisted with the order. We placed [redacted],s order off her hand written notes . Each item was verified with [redacted]. As we placed her special order in our point of sale system. Her total purchase amount was $4934.03 sales tax in the amount of 381.15. total due $5315.18
(excluding two jacks we could not order until 1/16/17 cost of $57.76 sales tax 4.46. total amount due is 62.22.
On Jan 13th we delivered the complete order of scrubs minus 2 jackets in which she knew were ordered on 1/16/17, On JAN 25 we received a phone call that she was returning a FEW scrubs. We informed her that her 2 jackets were in. She Stated I will pick them up when I return a FEW scrubs. Eighty five is not a few.
Jan26 she picked up her two jackets( did not pay for them) and RETURNED 85 yes 85 items!! Eighty five is not a few. Our return policy and special order restocking fee is CLEARLY posted in red on our sales counter next to the register. In addition it is on the receipt.she departed
with a verbal threat to slander us on the internet ,as we could not refund her purchase. Due to the fact she had the scrubs far past our story policy of seven days.She had the scrubs for 14 days total. We are open seven days 10 to 6 weekends 10 to 4. My employees get praise from our costumers and are very Knowledgeable of our policy's. They were treated with disrespect and demanding a full refund. She was offered a store credit and refused. Once again with a threat to slander us on the internet. She did indeed post on google and yelp untrue facts . I have all invoices,receipts and invoices for your review if necessary. I do not welcome her or her staff members to visit our business ever. The sale is complete per policy and no further contact is needed. I consider this matter closed.
Initial Consumer Rebuttal /* (3000, 7, 2017/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So many things on her reply are factually incorrect. The merchant told me if I am unhappy with anything I could just bring it back at any time at my convenience. At first she was very understanding that I am busy and work far away from her store. That is why she was accommodating to me. That is until she had to process my return. Yes it was a lot of items but I still spent over $3000 in her store. And, as I told her employee, I had more things to purchase. I never threatened to slander anyone. That is absolutely false. My yelp review is factual. I did exclaim in astonishment how awful the service was to her employee to which the employee stated she knows that her boss is a b[redacted] and she's heard that many times before. I am not the only one to encounter this type of service there! I did tell her that she would not receive my business again. I was never offered a store credit. In fact, the order was processed as a refund that day. A few days after my yelp review and Revdex.com complaint I received a box of my returned items with a letter from her lawyer stating she decided not to process my refund because of my attitude. Her amazing customer service continues.
Final Business Response /* (4000, 9, 2017/02/06) */
Facts
Lelia,s Scrubs is a locally owned small business. We have policy and procedures written just like every BIG BOX store. Our return policy is written on our receipts, special order forms and posted in two places. We are open seven days a week.

[redacted] came in to our store and was shopping for her office. We talked nearly an hour about her needs including the look she wanted for her staff to look professional.
We gave her 15 scrubs of her choice, for staff to try on.( At no charge) In addition she was given prices,Catalogs and fabric samples All to be returned in one week.
The items were not returned for a month.
She brought in a hand written note (WE Copied for our records) with what she wanted to order.
Two staff members and Mary Ann reviewed the special order while we were placing it in to our point of sale.

She was given A 25% discount, paid for her special order given a copy of her order, along with her hand written note. Mary Ann asked if we could deliver. I informed her I would.
Her order was delivered.
Fourteen days latter she attempted to return nearly half the order.
The return was not honored do to our return policy.
She was again shown our refund policy, became rude to staff and demanding a refund. Stating she would slander us on the internet and to all her coworkers. My employee called me as she was on duty for another 45 minutes. The refund was not honored, As we have Policy's for a reason.
Her scrubs were returned to her by a third party, With a letter from my attorney informing Mary Ann We will not do any business or talk to her. All communication was to be done thru the attorney.
A UPS delivery was made to Lelia,s Scrubs from Her Office in which we refused.
There is no refund due as she has her complete order. Any further issues will be delt with my attorney.
Kindest Regards. Lelia