Quality Asphalt

From: [redacted] [redacted] Date: Sun, Nov 2, at 12:PMSubject: re: You have a new message from the Revdex.com of WisconsinTo: [redacted] The company has come out and sealed the crack adequately and we are satisfied with the fixThank you [redacted]

We know we did not damage their property so we are not willing to bend in our initial response in saying we won't pay for the repairs. If it was damage we had caused we wouldn't be having this conversation because we would have already had it repaired. Our name is important to us and we are proud of our reputation. We would never walk away from a mistake we made without remedying the situation. We await your decision, and hope our name will be cleared of these false claims. Sincerely,[redacted]
OwnerQuality Asphalt

From: [redacted] background-color: rgb(255, 255, 255);">Date: Sun, Nov 2, 2014 at 12:35 PMSubject: re: You have a new message from the Revdex.com of WisconsinTo: [redacted]The company has come out and sealed the crack adequately and we are satisfied with the fix.
Thank you
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We told the workers to put down ply wood, they did not, we have pictures to show they did drive over the pavers'  This response from Quality asphalt is totally unacceptable. They need to repair the damage. We did state one corner of the block of sidewalk was cracked but now the  whole block has several cracks in it along with the another block of sidewalk.To be told we want  this fixed because we can not afford our driveway is just bad customer service.  I wrote a letter to the owner and he did not respond at all.  Dealing with Jesse will not work.  They did not offer a solution to the problem just got a lot of attitude.  The response they wrote to you is full of lies.  What do we do now?[redacted]

This letter is in regard to a complaint filed against Quality Asphalt, [redacted], by [redacted]. They are claiming that we damaged their sidewalk and pavers in the process of completing a job they contracted us to do. Their claim is that we cracked two sidewalk blocks with our paver...

as well as pushed their decorative pavers down. I was on site to examine the property previous to the work being done as well as after it was done personally. One of the blocks they are claiming we damaged had the whole corner broke off and cracks spider webbing off of it before we ever set foot on the property. They claim that we caused one additional crack on that block which appeared to have been there for quite some time. So they want our company to pay for that block even though it was clearly and by Mr. [redacted] own account damaged previous to our work being done. The block next to it has a thin crack through it that also spider webs off in different directions and was also there before we did our work. As far as the pavers are concerned, our foreman has stated to me that we did not drive over them. The way the pavers sit in comparison to the concrete it is butted up to, it's clear that those have either been sinking or the concrete next to it has been heaving for some time. This also is not an issue we caused. We can not be held liable for issues that were present when we began our work. Beyond that, I have attached a copy of Mr. and Mrs. [redacted] contract that they signed in agreement with our terms in order to do the work. Highlighted is the section where they granted permission for us to drive across their concrete with our equipment and releasing us from liability for any damage done in the process of completing our work. So in short, they released us from liability by signing that contract, which is standard in our industry, for damage we did not create. I spoke with both of them and explained we were not liable, at which point both of them became very agitated and aggressive. I was verbally assaulted with vulgar language and insulted for my personal appearance. At which point I chose to leave the situation before it escalated any further. It was at this point Mrs. [redacted] told me that if we didn't fix the problem they would attack our company through complaints to the Revdex.com and online reviews. I informed them that both were within their rights but out of line. If anything else is required from me please feel free to contact me and I will gladly oblige. Sincerely, [redacted]