Quality Auto Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below What they say and what they DO are actually different things I may respond to accept after they do something substantive to solve my complaint Regards, [redacted] ***

Re: above complaint, The dealer, in the dispute, had my car for over weeks, ostensibly to make the disputed repairs They have failed to do so They appear to have repainted the front bumper and portion of quarter panels, but the body panels still do NOT match up, and the headlights still do NOT align properly with the road, and appear to be aimed at the same exact location as before, i.e., they seem to have done nothing but paint the front end.I am unhappy with their pacifying techniques They did make me sign a statement saying that I was happy with the repairs before I could drive the car off the lot, and during full daylight, where I could NOT ascertain that the headlights were aligned properly, wherein, they stated implicitly that they went to great pains to correct the deficiencies They did NOT!

I paid for a Fusion outright about five weeks ago and have not yet received my paperwork has agreed upon by the companyApparently the company has closed downI am requesting the company agree to fulfill their legal obligation and send me the paper work or refund me my filing fee and all necessary paperwork accordinglyI have sent them an e-mail requesting them do so*.*

Quality Auto Group has offered to repair the vehicle, free of cost to me, and currently has the vehicle in their possession, for up to days It has been daysComplaint is still open until such time as I get repaired vehicle back, and to my satisfaction Thank you

Quality Auto Group sold M*** *** a Acura TL on November 1st, 2014. He test drove the vehicle and was satisfied with
both price and condition. He then brought his father-in-law as an expert inspectorThey test drove and inspected the vehicle and expressed satisfaction as for the condition of the vehicle and proceeded with the financing and took deliveryA week or so later *** informed us that the “Airbag” indicator lit up on his dashboardWe had him bring the vehicle back so we could inspect itWe provided M*** with a loaner car for the time required to take care of the issueWe sent his vehicle to Kearny Mesa Acura, an authorized Acura specialist to have the issue resolvedThey stated that the seat belts needed replacing as the original belt buckles were the cause for the warning light on the dashboard. They in fact replaced those parts as they are under lifetime warranty from the manufacturerWeeks passed before M*** contacted us again complaining that he believed that his “catalytic converter” was not operating as it should and needed replacingWe showed him that the car, just like any other car we sell, was fully inspected, serviced, and passed smog inspection administered by an independent, certified station prior to his taking possession of said vehicle and that he would be responsible for any repair given the period of time he had had the car and the mileage he had driven and the quality of gasoline he had used during this time. Dissatisfied with our answer, M*** filed a complaint with the Bureau of Automotive Repair (BAR)A BAR representative came to investigate the complaint and once presented with our diligence in both the documents that M*** had read and signed and the proof that the vehicle had been inspected and “smogged” with results well within California’s requirements the BAR representative dismissed the complaint and closed the case.
Respectfully
Quality Auto Group
Miramar Rd #San Diego, Ca(858) 695-

HELLO
*** PURCHASED MUSTANG GT CONVERTIBLE FROM US ON AUGUST 15TH BEFORE THE PURCHASE *** DID A TEST DRIVE ON THE VEHICLE AND TOOK THE CAR TO HIS MECHANIC
AND DID A FULL TEST ON IT , HE CAME BACK AND SAID THE CAR IN PERFECT MECHANIC CONDITION , I DO NOT KNOW WHY HE PUTS IN HIS COMPLAINT THAT HE NEVER DROVE THE CAR TILL SEPTEMBER 1ST????????
*** PAID FOR THE CAR IN FULL ON AUGUST 15TH AND ASK DEALER TO KEEP THIS CAR TILL SEPTEMBER 1ST BECAUSE HE HAS TO GO BACK TO NY TO FINISH UP SOME BUSINESS
DEALER KEPT HIS CAR IN SAFE PLACE TILL HE RETURN ON SEPTEMBER 1ST
*** PICKED UP HIS CAR IN SEPTEMBER 1ST,CALLED A WEEK LATER SAYING THAT THE EXHAUST IS VERY LOUD AND HE WOULD LIKE TO EXCHANGE IT
DEALER ACCEPT THE COMPLAIN AND SHARE THE COAST 50/
AT THE BEGINING OF OCTOBER *** CALLED CLAIMING THAT THE CAR HAS A TRANSMISSION PROBLEM....DEALER ADVISED HIM TO TAKE THE CAR TO A TRUST MECHANIC AND ALPHA WARRANTY(WHICH DEALER PROVIDE FOR MONTHS FREE)WILL COVER UP TO $IN REPAIR
A FEW DAYS LATER *** CALLED SCREAMING OVER THE PHONE THAT HE WANTS TO BRING THE CAR BACK AND HE WANTS HIS MONEY BACK , DEALER RESPOND WITH ALL RESPECT THAT WE WILL CONTACT THE WARRANTY COMPANY TO FIND OUT WHY THEY WILL NOT COVER THE CLAIM
BY CONTACTING THE WARRANTY COMPANY THEY SAID THAT THE CAR HAS NO TRANSMISSION PROBLEM AT ALL, AND WE CONFIRM THAT WITH HIS MECHANIC
*** KEPT CALLING USING INAPPROPRIATE LANGUAGE , DEALER ALWAYS RESPONDING AND NEVER IGNORED HIS PHONE CALLS
ANY QUESTIONS FROM Revdex.com OR CUSTOMER ALL MORE THAN WELCOME 858-695-
REGARDS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Dear Quality Auto Group,
Thank you for replying and for putting in writing in your words, "WE CONTACT MOSSY FORD AND WARRANTY COMPANY DID ALSO AND MOSSY FORD SAID NO TRANSMISSION PROBLEM", because I have the page document here from Mossy Ford, pictures taken from the Mossy ford mechanic (pictures of the modified transmission) and a bag full of the parts they had to remove from the transmission as evidence Mossy Ford isn't about to lose their reputation in making this up or losing there affiliation with the vehicle manufacturer Mossy Ford's documentation states that there is something wrong with the transmission I have given you the opportunity to rectify this situation, but you will not I have already filed the proper documentation to small claims court, along with the aforementioned evidence supporting my claim At this point, a the law will decide who is truly at fault Thank you for time
Regards,
*** ***

Re: above complaint, The dealer, in the dispute, had my car for over weeks, ostensibly to make the disputed repairs. They have failed to do so. They appear to have repainted the front bumper and portion of quarter panels, but the body panels still do NOT match up, and the headlights still do NOT align properly with the road, and appear to be aimed at the same exact location as before, i.e., they seem to have done nothing but paint the front endI am unhappy with their pacifying techniques. They did make me sign a statement saying that I was happy with the repairs before I could drive the car off the lot, and during full daylight, where I could NOT ascertain that the headlights were aligned properly, wherein, they stated implicitly that they went to great pains to correct the deficiencies. They did NOT!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.What they say and what they DO are actually different things I may respond to accept after they do something substantive to solve my complaint
Regards,
*** ***

DEAR MR ***REGARDING YOUR PURCHASE FROM QUALITY AUTO GROUP YOU CHOOSE TO TAKE THIS CAR TO YOUR OWN MECHANIC TO DO FULL INSPECTION AND YOU DID BEFORE THE PURCHASE, AND YOU SAID THAT YOUR MECHANIC SAID IT IS PERFECT AFTER HE TEST IT OUT AND DROVE IT
IF YOUR MECHANIC SHOP SAID THERE IS A PROBLEM WHEN YOU INSPECTED WITH HIM YOU HAVE NO OBLIGATION TO DO THE PURCHASE
WE CONTACT MOSSY FORD AND WARRANTY COMPANY DID ALSO AND MOSSY FORD SAID NO TRANSMISSION PROBLEM
REGARDING THE EXHAUST SYSTEM WE HAVE THE INVOICES AND WE CAN SHOW IT ANY TIME THAT WE PAID HALF AND YOU PAID HALF
QUALITY AUTO GROUP SELLING THE CARS AS IS , BUT WE PROVIDE MONTHS/MILES POWER TRAIN WARRANTY COVER ENGINE AND TRANSMISSION FAILURE AT NO COAST TO THE CUSTOMERS
RESPECTFULLY QUALITY AUTO GROUP

Re: above complaint, The dealer, in the dispute, had my car for over 2 weeks, ostensibly to make the disputed repairs.  They have failed to do so.  They appear to have repainted the front bumper and portion of quarter panels, but the body panels still do NOT match up, and the headlights still do NOT align properly with the road, and appear to be aimed at the same exact location as before, i.e., they seem to have done nothing but paint the front end.I am unhappy with their pacifying techniques.  They did make me sign a statement saying that I was happy with the repairs before I could drive the car off the lot, and during full daylight, where I could NOT ascertain that the headlights were aligned properly, wherein, they stated implicitly that they went to great pains to correct the deficiencies.  They did NOT!

At the time of of purchase we run a Carfax on every vehicle we bid on.We are in contact with the buyer and are trying to find a suitable solution to this matter.We understand he is looking for compensation and we are evaluating the possibilities.We take this affair seriously and will try our best to...

satisfy the buyer within a reasonable framework.Sincerely,[redacted] Quality Auto Group 6904 Miramar Rd #101San Diego, Ca. 92121 (858) 695-6700

At the time of of purchase we run a Carfax on every vehicle we bid on.
'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif;">We are in contact with the buyer and are trying to find a suitable solution to this matter.
We understand he is looking for compensation and we are evaluating the possibilities.
We take this affair seriously and will try our best to satisfy the buyer within a reasonable framework.
Sincerely,
[redacted] 
Quality Auto Group 6904 Miramar Rd #101San Diego, Ca. 92121 (858) 695-6700

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
What they say and what they DO are actually 2 different things.  I may respond to accept after they do something substantive to solve my complaint.
Regards,
[redacted]

I paid for a 2012 Fusion outright about five weeks ago and have not yet received my paperwork has agreed upon by the company. Apparently the company has closed down. I am requesting the company agree to fulfill their legal obligation and send me the paper work or refund me my filing fee and all necessary paperwork accordingly. I have sent them an e-mail requesting them do so. *.*.

Quality Auto Group has offered to repair the vehicle, free of cost to me, and currently has the vehicle in their possession, for up to 14 days.  It has been 11 days. Complaint is still open until such time as I get repaired vehicle back, and to my satisfaction.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] 
 
 
The mechanic did not say that there is nothing wrong with the transmission.  I have all the details and paperwork from the mechanic.  Prior to my purchase, the previous car owner modified the transmission, which was making the automatic transmission skip gears to make the car go faster.  It was going from 1, 2, to 4th.  This modified transmission is ruining the transmission and also the car wasn't working properly, as gears should go from 1,2,3, to 4.  I was given a warranty that will cover the cost of the transmission, but the warranty will not touch this because it had been previously modified, which I was not made aware of.  Since the car wasn't driving correctly (and I was never allowed to drive it on the highway before purchase because of the 5 mile from the dealer rule)  I took the car in to have the transmission fixed.  The dealer found other problems and stated in the paperwork, however, the warranty would not correct those problems unless I pay for the transmission to be put back to factory settings (meaning fix the modified transmission that is ruining the car).  The owner Mike was supposed to call me back, but did not.  Instead he called the mechanic and the mechanic had to call me to tell me that he said he will not pay for it.  The dealer did help me get the exhaust pipes fixed, but failed to give me receipts when I asked for them.  He withheld them and overcharged me for them.  I know this because I went and asked the mechanic how much each part was.  I still don't have any receipts.  I would like the amount I had to pay for the transmission to be fixed (and I can get documentation that there is something wrong with it) or I will take the dealer to small claims court.  The warranty is legal, however, I was given a warranty that is invalid, since the dealer gave me a car that has been modified and won't correct their mistakes.  I have contacted the warranty, whose name is Dean, and he has stated that this is the dealers error and they should fix it.  Thank you for your time.