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Quality Auto Leasing, Inc.

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Quality Auto Leasing, Inc. Reviews (2)

Ms*** had a recall on her Toyota Tundra frame, and brought it to us November 2017. The vehicle was tested according to the recall, and failed. At that time, Toyota placed them in a Toyota rental truck. The frame finally arrived, and most parts were taken off the old
frame and installed on the new one. We let the customer know that some of the parts were very corroded and suggested they be replaced prior to transfer They came in and visually inspected them to verify they needed replaced. We also quoted them a price for parts only, because the recall covers most of the cost of labor to transfer parts. This is a good opportunity for customer to replace rusted/corroded parts w/o the labor costThey indicated to our Service Manager that they could not afford it, so their parts were installed on the new frame.We have done everything that we possibly can for them. The vehicle should be ready this week, and at that time the rental truck needs to be returned

Once the truck frame has failed inspection, Toyota puts the owner in a rental truck.? The dealership then orders the frame from Toyota, which can take 7-months.? Their truck is stored on our lot until the frame comes in, and a technician is available to swap it out.? This particular truck came to us in rough shape, and due to the vehicle sitting for months, the battery needed replaced.? When the parts are switched from one frame to the other, and due to the massive amount of corrosion on the truck, from time to time bolts etcbrake As a goodwill gesture, we did replace all the bolts free of chargeToyota does not cover bolt breakage under the recall, but we did replace all the ones that broke free of charge to the customer.;Unfortunately, for obvious reasons we do not have a payment plan available on a dealership level.? As a goodwill gesture, we also replaced their rack and pinion for freeIt had completely rusted in half, and in order to align the vehicle it needed replaced.? We feel that we have done absolutely everything possible for the ***

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Address: 423 N Bridge St, Chillicothe, Ohio, United States, 45601-2601

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