Quality Auto Point S

Message: I took the vehicle to a third party auto shop and they diagnosed the issue that I paid the Quality auto shop to fixOnce I paid for the work at the 3rd shop, I went over to Quality and spoke with the *** *** and she refunded me for parts and labor from the other 3rd party shop
diagnoseThe matter has been resolved to my satisfactionI am glad that she refunded me my money, however I did had to spend more money to get the correct diagnose

Review: Took my car in to have a clutch kit put in .. They replaced the clutch and as I went in to get my car they tell me that I shattered the spider gears in the rear differential,so I then owed an additional 400 to fix . I then went the next day to get the car and they said my alternator was bad so I replaced it , then the mechanic test drove my car and said it has a little misfire , when I get in the car it was shaking terrible... I bring it back the next day and they said they had put on the wrong Flywheel.. So they replaced the flywheel and now the rear differential makes a clacking sound as I drive , and the next day my check engine light comes on , my car runs worse than when I took it in an the company tells me I did it to my car. I believe that they misdiagnosed my vehicle and place the wrong parts on my vehicle which then caused more damage to my driveline, and they are trying to cover up their mistakesDesired Settlement: I would like to have the damage repaired and settle the disputes in the best way possible in order to feel comfortable behind the wheel of my vehicle. I was over charged and financed in which I have to pay for repairs that made my vehicle run worse than before and that is unfair ....

Review: On 9/19/15, my boyfriend took his 2005 Dodge Neon to Quality Auto Repair to get a leak diagnosed and repaired. The mechanic diagnosed it as an axle seal and replaced it. The total charge including parts, labor, and tax was $125.27. A day or two later we realized that the car was still leaking. I took the car back to the shop on 9/22/15 and explained it was still leaking. The mechanic put the car on the lift and said that the axel seal he replaced was fine and not leaking. I said that it didn't matter because the car is still leaking from somewhere and he was supposed to fix the correct spot. The manager (of Quality Auto Repair) then said to take the car to [redacted] in [redacted]) to have them look at the leak. She said if her mechanic misdiagnosed the leak, she would refund our money. [redacted] said they saw a leak but it was so dirty that they couldn't say exactly where. They offered to clean the bottom of the vehicle for an additional charge. Today, 9/25/15, the manager of Quality Auto Repair stated that she will not refund the money until we have [redacted] clean the bottom of the vehicle. She knows that the leak is coming from a different spot than what her mechanic "fixed" and she still refuses to refund us until we pay additional money ([redacted]) in order to "see the problem past the grease". I find this completely unreasonable. Quality Auto Repair and [redacted] are both trying to get extra money from us and Quality Auto Repair is refusing to refund the money spent on the misdiagnosed leak. She is going back on her word to refund the money since her mechanic was the one to make the mistake. I feel that they are using bad business practices and just trying to get the most money out of their customers.Desired Settlement: I would like them to diagnose and repair the leak at no extra charge. We have already paid them money to do so and it was done incorrectly. If they cannot fix the problem, or refuse to do so, then I want my money reimbursed A.S.A.P. I would also like an investigation into the matter as I have recently read "bad reviews" online for the businesses. The [redacted] combo of two different businesses are working together to screw people out of money for work that is not necessary. Thank you.

Consumer

Response:

Message: I took the vehicle to a third party auto shop and they diagnosed the issue that I paid the Quality auto shop to fix. Once I paid for the work at the 3rd shop, I went over to Quality and spoke with the [redacted] and she refunded me for parts and labor from the other 3rd party shop diagnose. The matter has been resolved to my satisfaction. I am glad that she refunded me my money, however I did had to spend more money to get the correct diagnose.