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Quality Auto Repair

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Reviews Auto Repair, Auto Services, Auto Repair Equipment Quality Auto Repair

Quality Auto Repair Reviews (10)

The customers [redacted] was towed in by [redacted] on 1***Upon arrival of the vehicle to our facility the customer’s mother was called as her name and information was listed on the towing receipt Our service adviser spoke with the customer’s mother and explained that the diagnostic fee was $and it would be applied towards the cost of the repair if the repairs needed were performedThe customer’s mother approved the diagnostic fee At that time we proceeded to diagnose the vehicle During the diagnostic process it was founded by our technician that there was an oil leak causing damage to major ignition componentsIn order to properly repair the vehicle both the leaking oil components and now faulty ignition components would have to be replaced Our service adviser called the customer’s mother since she was the contact we had information for It was explained to the customer’s mother what work was neededAt that time the customer’s mother then gave our service adviser the contact information for the customerWe proceeded to contact the customer and explained the repairs needed to properly repair her vehicleAt that time the customer stated she would have to get back to us and not to proceed with repairs at this time On [redacted] the customer called our facility and spoke with the service adviser that was dealing with her vehicleAt that time the customer stated she only wanted partial repair performed so she would then not have to pay the diagnostic feeOur service adviser then explained to the customer that in order to properly repair her vehicle all repairs recommended must be performed He explained that if she did not want to perform all repairs to properly repair her vehicle the diagnostic fee would still apply and she may have the vehicle towed to another facility if that was the decision she madeThe customer then asked to speak to a managerAt that time our service manager spoke with the customerThe customer stated she only wanted to perform partial repair so she would not have to pay the diagnostic feeIt was explained that in order to properly repair her vehicle all repairs recommended must be made asshe would have the same issue she came in with if they were not all performed It was also explained that it is our company policy that the diagnostic fee would be applied towards the costof the repair if she chose to perform the repairs that are needed At that time the customer became hostile and aggressive on the phoneIn an attempt to rectify the situation the servicemanager then did offer to review the estimates given and make adjustments if possible to bring down the costThe customer agreed to thisThe service manager then explained that he would review the estimates and have the service adviser call back with the final totalAt that time the service manager was able to bring down the cost of the repair by approximately $in an attempt to rectify the situation The service adviser then called the customer and explained the final cost of the repair At that time the customer said she would have to think about it and call back On [redacted] we received the complaint from Revdex.comWe feel we have taken the proper steps as a business to explain how we operate and we feel we took the proper steps to try and rectify the situation for the customerAfter receiving the complaint the customer called on [redacted] around 8:AM and spoke with our service adviserThe customer gave approval for the repairs at that time After completion of the vehicle on [redacted] we contacted the customerShe was very polite and understanding of the situationA gentleman came to pick up the vehicleHe was also very polite when paying for the vehicleWe feel the situation ended on a good note and the customer made the correct choice by allowing us to repair her vehicle properly the first time

Response taken by phone: The car was towed into the shop because it was not running. We replaced the cable and the starter. She drove the car home so obviously the repair was necessary. We charged the appropriate fees for parts and labor. The old starter had to be... turned to get credit towards her new starter so is not available. We cannot have customers in our work area to due insurance and OSHA standards. We are sorry she took offense to this.

Complaint: ***
I am rejecting this response because: I agree with most everything, except that the asbestos did NOT add 4 MONTHS to completion dateMaybe a month at the mostThe delays I am talking about was after the asbestos was completedThere was times where no work was done for a week at a time, up to two weeks waiting for the trussesI met someone in Artesia and they said they had issues and heard of others the same thing of trying to get too many projects done at the same timeNow I understand why there was delays.Yes the communication has been much betterThank You. Yes we have talked about additional work being done in the FUTURE, none has been done so farIf we do that work, of course it will be added on to the time.I will have more confidence when I see more urgency to get our house done sooner
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Mr***, Thank you for reaching out regarding your experienceThe delay in your project is mostly due to the additional work that was not originally included in the time frame to complete quoteWhen we originally arrived at the residence we did not know it had asbestosThis was a very
big task to completeThe delays are mostly due to this additional workCoordinating with our asbestos removal specialists who are trained and licensed in this specific tradeThe Carlsbad area required resources that we did not anticipate for this specialty when we originally quoted our date to complete. After our original testing and removal of asbestos we continued with demoWe then found additional asbestos that was not visible as it was hidden under a laminated floor and only discovered during demolitionOnce again, we had to pause construction and coordinate asbestos removal for the newly discovered asbestos. Regardless of the delays and why we must insist on better communications with you as our clientWe have discussed with our project manager the need to keep our client up to date on the changes with the project and how it may affect the completion dateRegarding the permit, American Restoration Water and Fire LLC did apply for and pay for a permit with the stateWhen the inspector visited our job site he informed us that we are required to obtain a permit that is local as well.The inspector did inform us that he would need to shut down the projectHe did not shut down the project because we were able to show him that we did follow the standard protocol and did pay for and receive permitHe was able to verify our application and our payment for permit and for that reason our project was not interruptedThis can be verified with the inspectorSince this Revdex.com report we have had many discussion with youWe hope we have restored your confidence and believe we might be in a much better place since this reportOur owner has had several conversations with the project coordinator Amanda and she has informed us that you have asked that we do additional work for youIf you have any concerns please reach out as your satisfaction is important.We appreciate your feedback and will use it to improve our practices and process. Thank you Sir,Client ServicesAmerican Restoration Water and Fire LLC

The customers 2001 [redacted] was towed in by [redacted] on 1[redacted]14. Upon arrival of the vehicle to our facility the customer’s mother was called as her name and information was listed on the towing receipt.  Our service...

adviser spoke with the customer’s mother and explained that the diagnostic fee was $99.95 and it would be applied towards the cost of the repair if the repairs needed were performed. The customer’s mother approved the diagnostic fee.  At that time we proceeded to diagnose the vehicle.          During the diagnostic process it was founded by our technician that there was an oil leak causing damage to major ignition components. In order to properly repair the vehicle both the leaking oil components and now faulty ignition components would have to be replaced.  Our service adviser called the customer’s mother since she was the contact we had information for.  It was explained to the customer’s mother what work was needed. At that time the customer’s mother then gave our service adviser the contact information for the customer. We proceeded to contact the customer and explained the repairs needed to properly repair her vehicle. At that time the customer stated she would have to get back to us and not to proceed with repairs at this time.           On [redacted]14 the customer called our facility and spoke with the service adviser that was dealing with her vehicle. At that time the customer stated she only wanted partial repair performed so she would then not have to pay the diagnostic fee. Our service adviser then explained to the customer that in order to properly repair her vehicle all repairs recommended must be performed.  He explained that if she did not want to perform all repairs to properly repair her vehicle the diagnostic fee would still apply and she may have the vehicle towed to another facility if that was the decision she made. The customer then asked to speak to a manager. At that time our service manager spoke with the customer. The customer stated she only wanted to perform partial repair so she would not have to pay the diagnostic fee. It was explained that in order to properly repair her vehicle all repairs recommended must be made asshe would have the same issue she came in with if they were not all performed.  It was also explained that it is our company policy that the diagnostic fee would be applied towards the costof the repair if she chose to perform the repairs that are needed.  At that time the customer became hostile and aggressive on the phone. In an attempt to rectify the situation the servicemanager then did offer to review the estimates given and make adjustments if possible to bring down the cost. The customer agreed to this. The service manager then explained that he would review the estimates and have the service adviser call back with the final total. At that time the service manager was able to bring down the cost of the repair by approximately $100 in an attempt to rectify the situation.  The service adviser then called the customer and explained the final cost of the repair.  At that time the customer said she would have to think about it and call back.             On [redacted]14 we received the complaint from Revdex.com. We feel we have taken the proper steps as a business to explain how we operate and we feel we took the proper steps to try and rectify the situation for the customer. After receiving the complaint the customer called on [redacted]14 around 8:03 AM and spoke with our service adviser. The customer gave approval for the repairs at that time.              After completion of the vehicle on [redacted]14 we contacted the customer. She was very polite and understanding of the situation. A gentleman came to pick up the vehicle. He was also very polite when paying for the vehicle. We feel the situation ended on a good note and the customer made the correct choice by allowing us to repair her vehicle properly the first time.

Response taken by phone:  The car was towed into the shop because it was not running.  We replaced the cable and the starter.   She drove the car home so obviously the repair was necessary.  We charged the appropriate fees for parts and labor. The old starter had to be...

turned to get credit towards her new starter so is not available. We cannot have customers in our work area to due insurance and OSHA standards.  We are sorry she took offense to this.

Review: On 9/19/15, my boyfriend took his 2005 Dodge Neon to Quality Auto Repair to get a leak diagnosed and repaired. The mechanic diagnosed it as an axle seal and replaced it. The total charge including parts, labor, and tax was $125.27. A day or two later we realized that the car was still leaking. I took the car back to the shop on 9/22/15 and explained it was still leaking. The mechanic put the car on the lift and said that the axel seal he replaced was fine and not leaking. I said that it didn't matter because the car is still leaking from somewhere and he was supposed to fix the correct spot. The manager (of Quality Auto Repair) then said to take the car to [redacted] in [redacted] ([redacted]) to have them look at the leak. She said if her mechanic misdiagnosed the leak, she would refund our money. [redacted] said they saw a leak but it was so dirty that they couldn't say exactly where. They offered to clean the bottom of the vehicle for an additional charge. Today, 9/25/15, the manager of Quality Auto Repair stated that she will not refund the money until we have [redacted] clean the bottom of the vehicle. She knows that the leak is coming from a different spot than what her mechanic "fixed" and she still refuses to refund us until we pay additional money ([redacted]) in order to "see the problem past the grease". I find this completely unreasonable. Quality Auto Repair and [redacted] are both trying to get extra money from us and Quality Auto Repair is refusing to refund the money spent on the misdiagnosed leak. She is going back on her word to refund the money since her mechanic was the one to make the mistake. I feel that they are using bad business practices and just trying to get the most money out of their customers.Desired Settlement: I would like them to diagnose and repair the leak at no extra charge. We have already paid them money to do so and it was done incorrectly. If they cannot fix the problem, or refuse to do so, then I want my money reimbursed A.S.A.P. I would also like an investigation into the matter as I have recently read "bad reviews" online for the businesses. The [redacted] combo of two different businesses are working together to screw people out of money for work that is not necessary. Thank you.

Consumer

Response:

Message: I took the vehicle to a third party auto shop and they diagnosed the issue that I paid the Quality auto shop to fix. Once I paid for the work at the 3rd shop, I went over to Quality and spoke with the [redacted] and she refunded me for parts and labor from the other 3rd party shop diagnose. The matter has been resolved to my satisfaction. I am glad that she refunded me my money, however I did had to spend more money to get the correct diagnose.

Review: On [redacted] my car wouldn't start so I called around to shops to see which one had availability. I eventually settled on [redacted] then called [redacted] around 10am to have my vehicle towed. When the tow truck arrived around 12pm the driver asked me if [redacted] was where I usually took my car for repairs. I answered no, this was my first time dealing with this shop but they offered to look at my car for free and had availability to look at it today. His reply was [redacted] is extremely expensive similar to [redacted] how about I take the car to my shop around the corner. Now being as though this was my 1st time going to [redacted] I had no clue whether or not they were expensive so I decided to allow him to take the car to his shop. Around 3pm I received a call from the shop to inform me of the $100 diagnostic fee before they looked at the vehicle. What? The tow truck driver never informed me of any fee and I let him know that [redacted] was going to look at my car for FREE. Hearing my frustration the gentlemen on the phone informed me that as long as I got work done on my vehicle by them they would not charge this fee. At this point my only other option is to call the tow again, waste a service call and possibly have to wait until tomorrow for my car to be looked at. I reluctantly told the guy to go ahead and look at the car. When I was called back with a quote it was $580 for an oil leak that had damaged my spark plugs amongst other things. I decided to call around to shops in the area who ALL quoted me lower prices including [redacted] the same company the driver bashed for being so expensive. I called Quality Auto to inform them of this and suggest they perform a tune up for me since my spark plugs were bad and they said I could avoid the diagnostic fee by having "work" done. Now they tell me I need to have ALL the suggested work done in order to avoid the $100 fee. Funny how their story continues to change. After complaining to [redacted] the owner I was offered a discount on serviceDesired Settlement: I want my car back for free. I feel like I am being taken advantage of because I am a young female who does not know much about cars. This company continues to change its policies every time I talk to someone. I don't think I should be charged a fee I wasn't informed of until I had no choice but to agree with. I also read that this company offers complimentary loaner cars and even after expressing to the owner that car rental fees were killing me financially he never once offered that service to me. Also reading the reviews of the company on yelp I saw a review from a man who thanked the business for looking at his car for free so it is not impossible for the company to do.

Business

Response:

The customers 2001 [redacted] was towed in by [redacted] on 1[redacted]14. Upon arrival of the vehicle to our facility the customer’s mother was called as her name and information was listed on the towing receipt. Our service adviser spoke with the customer’s mother and explained that the diagnostic fee was $99.95 and it would be applied towards the cost of the repair if the repairs needed were performed. The customer’s mother approved the diagnostic fee. At that time we proceeded to diagnose the vehicle. During the diagnostic process it was founded by our technician that there was an oil leak causing damage to major ignition components. In order to properly repair the vehicle both the leaking oil components and now faulty ignition components would have to be replaced. Our service adviser called the customer’s mother since she was the contact we had information for. It was explained to the customer’s mother what work was needed. At that time the customer’s mother then gave our service adviser the contact information for the customer. We proceeded to contact the customer and explained the repairs needed to properly repair her vehicle. At that time the customer stated she would have to get back to us and not to proceed with repairs at this time. On [redacted]14 the customer called our facility and spoke with the service adviser that was dealing with her vehicle. At that time the customer stated she only wanted partial repair performed so she would then not have to pay the diagnostic fee. Our service adviser then explained to the customer that in order to properly repair her vehicle all repairs recommended must be performed. He explained that if she did not want to perform all repairs to properly repair her vehicle the diagnostic fee would still apply and she may have the vehicle towed to another facility if that was the decision she made. The customer then asked to speak to a manager. At that time our service manager spoke with the customer. The customer stated she only wanted to perform partial repair so she would not have to pay the diagnostic fee. It was explained that in order to properly repair her vehicle all repairs recommended must be made asshe would have the same issue she came in with if they were not all performed. It was also explained that it is our company policy that the diagnostic fee would be applied towards the costof the repair if she chose to perform the repairs that are needed. At that time the customer became hostile and aggressive on the phone. In an attempt to rectify the situation the servicemanager then did offer to review the estimates given and make adjustments if possible to bring down the cost. The customer agreed to this. The service manager then explained that he would review the estimates and have the service adviser call back with the final total. At that time the service manager was able to bring down the cost of the repair by approximately $100 in an attempt to rectify the situation. The service adviser then called the customer and explained the final cost of the repair. At that time the customer said she would have to think about it and call back. On [redacted]14 we received the complaint from Revdex.com. We feel we have taken the proper steps as a business to explain how we operate and we feel we took the proper steps to try and rectify the situation for the customer. After receiving the complaint the customer called on [redacted]14 around 8:03 AM and spoke with our service adviser. The customer gave approval for the repairs at that time. After completion of the vehicle on [redacted]14 we contacted the customer. She was very polite and understanding of the situation. A gentleman came to pick up the vehicle. He was also very polite when paying for the vehicle. We feel the situation ended on a good note and the customer made the correct choice by allowing us to repair her vehicle properly the first time.

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Description: Auto Repair & Service

Address: 3519 Nogalitos, San Antonio, Texas, United States, 78211-1325

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