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Quality Automotive Northwest Inc.

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Quality Automotive Northwest Inc. Reviews (1)

Complaint: 12391020
I am rejecting this response because:1 - Mr. Russick was not initially, or ever, referred to Quality Automotive North West's insurance company by Jody Guengerich or any employee of the company. The insurance was supplied months after the incident by AAA Oregon/Idaho....

Jody Guengerich offered to pay to have a new trunk lid put on at a partnered bodyshop after her employee admitted fault, emails and estimates have been recorded as evidence. Mr. Russick requests the name of the Les Shwab employee who claimed the damage was not caused by Quality Automotive North West. Mr. Russick has been to Les Shwab since and gotten the names of the witnesses who agreed the tow truck driver damaged Mr. R[redacted] car. 2 - Mr. Russick did not yell at any employee, this is a false statement again with no name provided. 3 - The SUV Mr. Russick's car backed into did have damage on it as the manager on duty at the time stated that he needed to go contact the owner of their vehicle. 4 - The claim was partially investigated by AAA Oregon/Idaho with a concluding offer of a partial buyout that would not have been enough to fix the cost of the car. Mr. Russick has names, numbers and messages to reference. 5 - Mr. Russick was never provided insurance information by Quality Automotive and has a recording of it being denied. Mr. Russick was initially provided the number of the man who sold Quality Automotive their insurance policy and this is acknowledged by AAA as a mistake they made. 6 - Mr. Russick was never asked to explain his vehicles damaged by Quality Automotive after the truck operator admitted fault. Quality Automotive is implying they have asked Mr. Russick or have been in contact, they have not. Quality Automotive blocked Mr. Russick's number after he retrieved the estimate from a third party that they requested. Please note, in their google reviews, someone is reporting having had the same exact issue of denial of liability with the same exact driver involved. Please provide the names of those you spoke to at Les Schwab. Getting a random phone number who you claim is the driver of a SUV from a company with a lack of integrity is not helpful or relevant. If no damage was caused and no incident occurred why did the owner of the SUV contact you at all? Les Schwab would not give out the numbers of clients over the phone.  
Sincerely,
Andrew R[redacted]

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Address: 1130 SE M L King Blvd, Portland, Oregon, United States, 97214-3426

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