Quality Bath

We have already refunded 50%As a courtesy only we have refunded an additional 25% for a total of 75% per the customer’s requestWe would appreciate if he would take all the bad reviews off from all over the web

Our customer purchased a Robern cabinet with side kits and received them on July 15, On October 23, she contact us asking if she can return the side kitsOur policy (http://www.qualitybath.com/return_policy.htm) clearly indicates that all returns must be made within days of receiving the product, the customer contacted us months after she received the productIn addition we clearly indicate on our policy page that we do not take back any Robern products We will take this product back if the Revdex.com feels that we should

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My complaint is that Life Line did not send me a enrollment I requested in the summer of 2012...they promised me to do so I am complaining about their incompetence I am a widow in complete financial distress and cannot afford to make up for this incompetence I am living on SSDI which does not even cover my rent and essential expenses, and have no way to pay this bill which should not exist...Life Line is either lying about not getting my request, or is so incompetent that they need to need to update their ways of taking requests This is a burden I cannot comply with I cannot support corporate greed Regards, [redacted] ***

inline ! A no charge replacement mirror has been ordered for the customer

Complaint: [redacted] I am rejecting this response because: I am awaiting a decisive adjudication of this issue by the Revdex.comThank you Regards, [redacted]

The customers’ credit card was credited in full for this item and we did not ask for this item to be returnedThe customer never told us that we sent him the wrong item,
he notified us that he ordered the wrong item, that the towel bar was too big for his bathroom (see attached) We were trying to take it back even though it was outside of our 30-day return window and *** was one of the manufacturers that we state on our policy page that we do not allow returnsWe got notification that *** was being pulled from the US market which is why we told the customer that they are closed and we cannot take the item backYou can still reach them on the phone and their website still works, but that’s about all
Regardless of all this, we issued a full credit to the customer's credit card as a courtesy and he can discard the item

The lead time given to this customer at the time of order wasthe lead time given to us by the manufacturerUnfortunately production delaysare completely out of our handsWe can only pass on whatever information themanufacturer gives usWe always do the best we can to get every
customer's theirorder as quickly as possible, and to be completely honest with our customers.In this instance, the manufacturer told us weeks to ship, but had productiondelays that they were unable to foresee at the time the order was placed.Even though this was a custom order item, we gave ourcustomer the option to cancel her order at no charge to herThe customer didnot want to cancel the order, so instead as a COURTESY we agreed to ship the product to the customer via dayairAccording to Ups this was delivered to the customer on September

Complaint: ***
I am rejecting this response because:
I am owed $which reflects 75% of my $purchase price (my purchase price less a 25% restocking fee)
In terms of questions they raised in their response questioning my honesty A few facts: In my years, I have never before posted a complaint to the Revdex.com (you at the Revdex.com can verify this fact) In addition to my statement, I have a letter from both my contractor and subcontractor also stating that that this purchase was never opened or installed In my years, I have never disputed a charge that I have made with a vendor using a credit card, including AMEX, Mastercard and Visa, until this incident, and I purchase $100,to $150,of personal items for personal use annuallyThe credit card companies can verify this factI have never been sued nor have I sued anybody elseI have never bounced a check, or not paid a debtI have perfect credit I don't believe these are the character traits of someone who is untruthful I will not drop this until I am refunded my $
Regards,
*** ***

A no charge replacement mirror has been ordered for the customer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because it misstates the facts and implies the damage to the faucets was my fault Luckily the manufacturer doesn't agree either and has agreed to replace the faucets after they contacted them directly Regardless, I am not happy with the customer service of QualityBath.
Regards,

NO RESPONSE FROM THE Revdex.com
As a courtesy we will allow this product to be returned as long as it is unopened in all of its original packingThe items and all packing must arrive back in perfect resalable condition in order for credit to be issued
Please insure the package and send it back with either *** or *** to:
AS Bath
ATTN: ***, *** ***
*** *** ***
*** ** ***
Please email the rga number together with the return tracking to ***

Credit has been issued to the customer's credit card today.Per the customer's request, the customer got credit for all three items returned less 20% restocking feeTotal credit issued is $856.80, credit will be appear on his statement as two separate transactions, one credit is $
"background- text-align: right;">the second is $

We are in receipt of your correspondence dated April 2, regarding a complaint issued by *** *** concerning our membership program
Life Line Ambulance Service has a membership subscription service called LifeCare, which has been approved by the Arizona Department of
Health ServicesOur LifeCare program provides emergency and non-emergency ground ambulance transportation for medically necessary transports (as defined by the Center for Medicare Services) from within Life Line Ambulance's approved service area (as defined by the Certificate of Necessity issued by the Arizona Department of Health Services) to the nearest appropriate medical facilityThe annual membership fee is $Membership covers the member and all listed household members (defined as spouse and/or unmarried dependent children under the age living at the same address) Open enrollment in our LifeCare subscription service occurs each SeptemberWe have no criteria for enrollment,other than payment of the $membership fee
Throughout the year as non-members contact us to requesting to become members, Life Line maintains an electronic database containing the names and addresses of those individualsEach September, an enrollment packet is mailed to them
In researching our records, we find no record of *** *** or her husband requesting to be placed on our LifeCare members hip waiting list We do, however have records reflecting phone conversations between our accounts receivable department and Ms*** on 5/3/and 6/4/12, however there was no mention of her request to be placed on our LifeCare waiting list on those date sWe show no record of Ms*** mentioning our LifeCare program until an April 18, conversation, which would have been after she received a collection letter for non-payment of services
Currently, we have over 9,active members enrolled in our LifeCare program and each year our membership continues to growWe would have had no reason to not have sent Ms*** an enrollment packet if she had requested oneAdditionally, the burden for ensuring enrollment is placed on the consumer,as the only marketing we do to so licit membership are radio a nd newspaper advertisements in September of each year
Therefore, we decline Ms***'s settlement request to remove the bill from collections If you have any further questions, you may contact me directly at ***

Our customer purchased two [redacted] Lavatory Faucets on
April 5, 2013. He contacted us on March 14, 2014 saying that the finish was
wearing away and he wanted to return them for a refund. Quality bath does warranty products, we do
everything we can to help get the issue...

resolved but ultimately all products
are covered by the manufacturer’s warranty (http://www.qualitybath.com/return_policy.htm).
As do all manufacturers [redacted] requires that their products to be cleaned in
a certain way. Any cleaning products that are acidic or abrasive can eat away
at the finish.  They do not recommend using ANY cleaning agent
that contains acid.  Damage to the product caused by improper care or the use of improper cleaning agents IS NOT A
WARRANTY ISSUE; it is considered improper care and therefore not covered under
the manufacturer’s warranty. Care and maintenance instructions were included
with the faucets and had they been followed properly the customer would not be
having this problem.  Our customer has been using Lysol wipes which contains ammonium chloride which is acidic and has
ultimately ruined the finish and voided the warranty. Other manufacturers may
have different restrictions regarding what cleaners are used as they produce
their products differently. A cleaner that will work on a different
manufacturer’s product will not necessarily work on a [redacted]’s product.
Unfortunately the customer damaged the finish by not
following instructions and cleaning the faucet improperly. The damage was not
caused by a manufacturing defect; it was caused by improper cleaning on the
customer’s part.

Our customer purchased a Robern cabinet with side kits and received them on July 15, 2013. On October 23, 2013 she contact us asking if she can return the side kits. Our policy (http://www.qualitybath.com/return_policy.htm) clearly indicates that all returns must be made within 30 days of receiving...

the product, the customer contacted us 3 months after she received the product. In addition we clearly indicate on our policy page that we do not take back any Robern products.
 
We will take this product back if the Revdex.com feels that we should.

This faucet dropped shipped directly from the manufacturer to the customer and he returned
it directly back to them. Quality bath is an authorized dealer for [redacted]
is saying they shipped the item to him in perfect condition and received it
back damaged. Photos were sent...

to the customer of how [redacted] received the return;
it was stained, scratched and marked. However, the customer claims he never
even opened the box. We are stuck in the middle of this and it’s hard for us to
know what really happened as we are not there and the product has never been in
our hands.   
On this dispute the customer stated "You should not act dishonestly as a
vendor, or retain dishonest third parties as the source of your merchandise”.
We work with [redacted] all the time and they are a reputable company; we have never had an issue
like this with them before. The customer put on this dispute that he paid $875
for this faucet while he really paid $631.12, this is leading us to believe
that he may not be very honest himself. Before we saw the purchase price on the
dispute we considered giving him a full refund, as we are the third party and
can’t really know for certain what occurred. However [redacted] has never been
dishonest and the customer has been.  As a courtesy only we will refund the
customer 50% of the purchase price and allow him to keep the faucet.

We have already refunded 50%. As a courtesy only we have
refunded an additional 25% for a total of 75% per the customer’s request. We
would appreciate if he would take all the bad reviews off from all over the
web.

widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; display: inline !important; float: none; background-color: rgb(255, 255, 255);">A no charge replacement mirror has been ordered for the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My complaint is that Life Line did not send me a enrollment I requested in the summer of 2012...they promised me to do so.  I am complaining about their incompetence.  I am a widow in complete financial distress and cannot afford to make up for this incompetence.  I am living on SSDI which does not even cover my rent and essential expenses, and have no way to pay this bill which should not exist...Life Line is either lying about not getting my request, or is so incompetent that they need to need to update their ways of taking requests.  This is a burden I cannot comply with.   I cannot support corporate greed
Regards,
[redacted]