Hello ***, I am enclosing a copy of the "CarFax" which states this vehicle has a clean historyWe would be happy to trade with Ms [redacted] We would also be willing to pay her the market value for her trade since "CarFax" maintains that there is no history of damageSincerely [redacted] GSMGR Dick Smith Hyundai
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The dealership and I had reached an agreement through phone communicationThey have taken the car back, and will be paying the full balance on the loanThey also agreed to pay me the amount of $which I have receivedThe car will not reflect negatively on my credit report.Details of the agreement with both signatures on it, will be faxed to the Revdex.com of Upstate SC on Monday using the provided fax number in my emailThank you for your assistance in this matter Regards, [redacted] ***
***,I know that the CarFax is clean but the Auto Check report is not and that is the problemI will be sending you a copy of that report as soon as I can get to a scannerI am not interested in trading with a Dick Smith due to dear if this situation reoccurringI want my money backEither what I financed or the payoffThanks for your attention to this matterI really appreciate it[redacted]
Dear Sirs, I spoke with [redacted] on 08/05/and have addressed his concerns with the amounts he was charged for his purchaseMr [redacted] told me he now has a better understanding of charges and said he is completely happy with his purchase The dealership has agreed to take care of a few items for him in good faith that does require him to bring his purchase vehicle into the dealership which he has said he will do in the near futureThose item of concern are: 1) A Damaged piece of window tint2) Reimbursement for a key he had made3)Installation of a blue tooth device We are awaiting the Bill for the Key and will take care of that immediatelyThe other Items will be done at his convenience As per the conversation with Mr [redacted] he feels the matter is resolvedIf there is any additional information required please feel free to reach out to us with any concerns Sincerely, [redacted] General Manager Dick Smith Hyundai
***, We have done our due diligence in order to protect the consumer to the best of our ability and disclose any underling issues with said purchase by utilizing the consumer reporting agency "CarFax" .We do not use Auto check as most dealers do notAuto Check is usually used by Auto Acutions and is based on opinion rather than documented factIf you will notice that the top of the Auto check Report forwarded by the consumer it states that the vehicle has no history of an accident under Accident CheckThen it refers you to the section under Vehicle Use and Event Check for further informationIt also states in that section no accident has been reportedThen under Detailed Vehicle History on 6/27/it shows "Auction Announced as Unibody Damage" This was placed on the Auto Check Report from what appears to be opinion by an Auto Auction, why I can not say, for which we would have no knowledge From what we have learned from the Auto Check service is any auction inspector can call frame or unibody damage if there are any markings on the frame that could have been caused by as little as a tie down during transportation, which can cause rub marks but no damageWe will gladly give the consumer Fair Market value for her trade in if she wishes to tradeWe will Take into consideration she purchased the automobile from us and try to make it financially feasibleThe consumer may not have received a call back from the manager, she spoke with, [redacted] , due to the fact he has left employment with Dick Smith AutomotiveThe consumer did attempt to previously trade out of this vehicle with our company but we could not reach an agreement on monthly payments based on current offerings from different financial institutions Sncerely, [redacted] GSMGR Dick Smith Hyundai &nbs
Sincerely, size="3"> [redacted] General Sales Manger Dick Smith Hyundia Mr***, Thank you for contacting us regarding concerns over your recent visit to our dealershipEvery comment we receive is very important to us in order to maintain a high level of customer satisfaction After reviewing notes outlining the details of your visit, we understand you have concerns about inquires listed on your credit fileYou stated that your credit was pulled at least timesHowever after investigation it appears your request for financing was submitted to lendersThis was only done after your conversation with the Business manager, stating that you wanted ongoing attempts to purchase a new Hyundai Genesis and trade your Hyundai VelosterWe strive hard to assist every guest to find a suitable vehicle with affordable financing options You signed the application giving us permission to obtain a credit report and submit to lenders on your behalfWe have no ability to remove any inquiry, and your written signature authorized us to assist you by submitting to lenders for the sole purpose of an auto loanAdditionally above your signature it states “this application may be submitted to the following financial institutions” which you left blank
Hello ***, I am enclosing a copy of the "CarFax" which states this vehicle has a clean historyWe would be happy to trade with Ms [redacted] We would also be willing to pay her the market value for her trade since "CarFax" maintains that there is no history of damageSincerely [redacted] GSMGR Dick Smith Hyundai
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The dealership and I had reached an agreement through phone communicationThey have taken the car back, and will be paying the full balance on the loanThey also agreed to pay me the amount of $which I have receivedThe car will not reflect negatively on my credit report.Details of the agreement with both signatures on it, will be faxed to the Revdex.com of Upstate SC on Monday using the provided fax number in my emailThank you for your assistance in this matter Regards, [redacted] ***
***,I know that the CarFax is clean but the Auto Check report is not and that is the problemI will be sending you a copy of that report as soon as I can get to a scannerI am not interested in trading with a Dick Smith due to dear if this situation reoccurringI want my money backEither what I financed or the payoffThanks for your attention to this matterI really appreciate it[redacted]
Dear Sirs, I spoke with [redacted] on 08/05/and have addressed his concerns with the amounts he was charged for his purchaseMr [redacted] told me he now has a better understanding of charges and said he is completely happy with his purchase The dealership has agreed to take care of a few items for him in good faith that does require him to bring his purchase vehicle into the dealership which he has said he will do in the near futureThose item of concern are: 1) A Damaged piece of window tint2) Reimbursement for a key he had made3)Installation of a blue tooth device We are awaiting the Bill for the Key and will take care of that immediatelyThe other Items will be done at his convenience As per the conversation with Mr [redacted] he feels the matter is resolvedIf there is any additional information required please feel free to reach out to us with any concerns Sincerely, [redacted] General Manager Dick Smith Hyundai
***, We have done our due diligence in order to protect the consumer to the best of our ability and disclose any underling issues with said purchase by utilizing the consumer reporting agency "CarFax" .We do not use Auto check as most dealers do notAuto Check is usually used by Auto Acutions and is based on opinion rather than documented factIf you will notice that the top of the Auto check Report forwarded by the consumer it states that the vehicle has no history of an accident under Accident CheckThen it refers you to the section under Vehicle Use and Event Check for further informationIt also states in that section no accident has been reportedThen under Detailed Vehicle History on 6/27/it shows "Auction Announced as Unibody Damage" This was placed on the Auto Check Report from what appears to be opinion by an Auto Auction, why I can not say, for which we would have no knowledge From what we have learned from the Auto Check service is any auction inspector can call frame or unibody damage if there are any markings on the frame that could have been caused by as little as a tie down during transportation, which can cause rub marks but no damageWe will gladly give the consumer Fair Market value for her trade in if she wishes to tradeWe will Take into consideration she purchased the automobile from us and try to make it financially feasibleThe consumer may not have received a call back from the manager, she spoke with, [redacted] , due to the fact he has left employment with Dick Smith AutomotiveThe consumer did attempt to previously trade out of this vehicle with our company but we could not reach an agreement on monthly payments based on current offerings from different financial institutions Sncerely, [redacted] GSMGR Dick Smith Hyundai &nbs
Sincerely, size="3"> [redacted] General Sales Manger Dick Smith Hyundia Mr***, Thank you for contacting us regarding concerns over your recent visit to our dealershipEvery comment we receive is very important to us in order to maintain a high level of customer satisfaction After reviewing notes outlining the details of your visit, we understand you have concerns about inquires listed on your credit fileYou stated that your credit was pulled at least timesHowever after investigation it appears your request for financing was submitted to lendersThis was only done after your conversation with the Business manager, stating that you wanted ongoing attempts to purchase a new Hyundai Genesis and trade your Hyundai VelosterWe strive hard to assist every guest to find a suitable vehicle with affordable financing options You signed the application giving us permission to obtain a credit report and submit to lenders on your behalfWe have no ability to remove any inquiry, and your written signature authorized us to assist you by submitting to lenders for the sole purpose of an auto loanAdditionally above your signature it states “this application may be submitted to the following financial institutions” which you left blank