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Quality Body Works

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Quality Body Works Reviews (2)

We are sorry to learn of [redacted] discontent with her A.JPerri experience.We have been in contact with [redacted] and provided the client with two options in an effort to reach satisfaction:(1) Split the cost of the plumbing service provided, which was $342.82, providing a refund of $171.41(2) Credit the full monies paid for the August plumbing visit, $342.82, toward the work quoted during that visit which would solve the larger issue the $would credit against the quote for $ [redacted] indicated he would consider the offer and would get back to us once he spoke with his familyThank you

This particular customer brought their Infiniti in because of storm damage to the left side of their vehicle. When the customer dropped off the vehicle for repairs on the scheduled date, they signed in and provided us with a contact number. When we began repairs, we noticed that
the paint on the vehicle was not the original paint or color of the vehicle so we were unable to use the VIN number to determine the correct paint color. This is not a common problem. We then attempted to contact the customer at the number that was provided at sign- in, but were unable to reach them. At that time, we decided to use Finishmaster’s PPG color match equipment to match the current color. This is a method often used when the paint code is unknown. The current paint on this vehicle had been repainted a different color and the clear coat was hazyWe repaired and painted the left side of the vehicleWhen the customer came to pick up the vehicle, they were not happy that our paint, being new, did not match their old paint job. They acknowledged that it would not be able to match and wanted us to paint the rest of the vehicle with new paint. We offered to repaint the area we had painted if they could provide us with the paint code that had been used when it was repainted previously. They did not want us to repaint the part we had painted. They wanted us to paint the rest of the vehicle that had not been damaged in the storm to match the new paint. The discussion got heated and the police were calledAt that time, we contacted the customer’s insurance company to consult with them. They agreed that the offer to repaint the side of the car that was damaged in the storm with a provided paint code from the customer was fair but that no new paint would match the existing paint jobThe customer’s insurance company then advised us that we not attempt to repaint what we had painted; and instead, refund that amount of money to the customer to avoid further confrontationWe refunded, $1,585.40, the amount for the paint labor and materials, to the insurance company so they could handle refunding the money to the customer. The customer was refunded by the insurance company. In the complaint filed by the customer, they stated that they felt like they were treated like animals. We are truly sorry that they felt that way. We apologize if the customer felt we were ever disrespectful, this was never our intent on anything we said. In hindsight, we wish that we had not continued with repairs to this vehicle until we were able to speak to the customer. Had we been able to talk to them, they would have understood the challenge from the beginning. The insurance company is available for verification of any events involving handling of the claim, refund payment, or relations between insurance company and the shop, if needed

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Address: 4411 San Fernando Road, Glendale, California, United States, 91204-2206

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